Ratings based on 56 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Beverly Hills

Grand Hotel Within Walking Distance of Cabo

Posted Jul 1, 2014
Pros: Proximity to downtown Cabo is a plus. The pools are fantastic.
Cons: Tell the guests about the close-by beach at which they can swim. Don't use the excuse of towel cards to pitch your time share
Location: We found a beach on the side of the Marina where it is possible to swim in the sea. You can walk from the hotel - to the right of the Navy station.
We had a pleasant time at this beautiful hotel. We picked it because of proximity to downtown so we could walk back and forth to the Marina and Downtown. The hotel is very well run. The staff is friendly and aims to please. We particularly enjoyed our room on the Playa side (which we asked for based on prior reviews on expedia). We had a partial ocean and pool view which was nice. The downside was that at night they have different-themed events in the restaurants by the pool and the noise kept our one-year old past her bedtime until 9 O'clock when it shut down. We enjoyed the pools the most and our 5 year-old son and 1 year old daughter had a great time. This hotel caters to families and singles. And so our 5 year old became very familiar with the idea of happy hour time and drinking pool games. Oh well.
Comment from Hotel Management
Jul 6, 2014 by Flora C, Hotel Management
Dear Simon, Thank you for your kind words, I agree that our property offers a Great location and our staff does the best to provide a friendly and professional service all the time We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely
4 out of 5
Recommended
by Rich from Glendale, CA

Solid resort in a central area

Posted Mar 16, 2014 on Hotels.com
Pros: * nice, uncrowded beach * comprehensive resort offerings/activities * centrally located Cons: * a bit of a trek to get to your room from the lobby * if you can help it, try not to get the rooms at the bottom of the hill. More noise overall, the path to your room gets even more convoluted and the view isn't as nice as the rooms higher on the hill.
Comment from Hotel Management
May 24, 2014 by Flora C, Hotel Management
Dear Rich, Thank you very much for taking your time to share with all of us this review. While I am very happy to read your positive comments, I would like to extend my sincere apologies for the inconveniences you had during your stay. I do want to ensure you that all your comments will be follow up to avoid any lowering of our standards or inconveniences for our guests in the future. Sincerely
Comment from Hotel Management
May 24, 2014 by Flora C, Hotel Management
Dear Rich, Thank you for taking the time to share your experience with others guests. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. I hope to have the opportunity to host you again in a near future to provide you with the excellent experience and service that you deserve. Sincerely
5 out of 5
Recommended
for Everyone
by joni from vancouver, wa

Beautiful hotel overlooking the Marina

Posted Mar 13, 2014
We stayed for one week and our only complaint was that our room was quite far from lobby and entrance. I didn't mind the walk, which is up and down hills, because I enjoy exercising, but for elderly or out of shape people, they most likely will ask to move closer.
Comment from Hotel Management
Mar 15, 2014
Dear Joni, thank so much for posting a review, I really appreciate you taking the time to share your experience with us. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. I hope to have the opportunity to host you again in a near future. Sincerely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing!

Posted Feb 12, 2014
Pros: Views, cleanliness, room size and condition, resort amenities, awesome pools access to everything
Location: Cabo Wabo
The ridge is part of the bigger Grande Playa resort and comes with those amenities, Saved some money. The room was beautiful and clean. The balcony was large as was the room. These rooms over look the marina and the ocean on the sea of Cortez side from high on the ridge between both oceans. Perfect! The hotel staff met my request and help to provide my girlfriend and I with a very romantic weekend.
Comment from Hotel Management
Mar 21, 2014 by Flora C, Hotel Management
Dear traveler, Thank for taking the time to share your experience with other guest. I am agree that our property offer a great location and our staff provide a friendly and professional service at all times. We look forward to hearing from you in the near future. Sincerely
2 out of 5
by A verified traveler

Glad to be home in La Jolla CA

Posted Feb 4, 2014
Pros: close to downtown activites. The infinity pool is amazing.
Cons: a free shuttle should be provided to an accessible beach.
Location: tons of fun bars and restaurants including cabo wabo within walking distance.
The Ridge is very far from the activities and overlooks the bus station and navy station. It is quite loud and the balcony is useless due to the street noise.
4 out of 5
Recommended
for Everyone
by Amy from Arlington, TX

Luxury and Amazing Views

Posted Jan 15, 2014
Pros: Cleanliness
Cons: Front desk staff
Location: Marina, Medrano Beach
We traveled with the entire family (high school and college kids). We were extremely lucky and stayed at a 1 bedroom suite right next to the Ridge pools. Thus, our walk from the room to the hotel lobby wasn't terribly far. The Ridge pools were very clean and weren't overpopulated. We stayed in mid-December. The location of this hotel is THE BEST. It's right next to the marina, very close to Medrano Beach, in the hub of everything. The breakfast included was great- fruits, potatoes, beans, eggs, and juice/coffee from the restaurant. The cleaning staff was superb. The guys in the front lobby check-in desk: not so much. The gentleman who check us in was incompetent, to say the least. He gave us a set time that our room would be cleaned and ready. When that time came, he said our room wasn't ready and he gave us a new time. The new time comes, and what do you know- room still isn't ready. Granted, we were early for check-in; however, if we're given a specific time, we expect it to be met.
5 out of 5
Recommended
by A verified traveler

Excellent. Just beware of hidden costs.

Posted Jan 14, 2014 on Hotels.com
Excellent place. Could not ask for better service. The only caution: steep prices, which are not explained or published explicitly. For instance: a local call is charged $2 US. And, calls to a cell phone are charged $1/minute.
Comment from Hotel Management
May 24, 2014 by Flora C, Hotel Management
Dear Traveler, Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. We appreciate you taking the time to write your feedback helps us to constantly strive for excellence. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2014
Comment from Hotel Management
May 9, 2014 by Flora C, Hotel Management
Dear Traveler, Thanks for the great 5 star review on Expedia
3 out of 5
Recommended
for Everyone
by David from Edmonton

chain hotel

Posted Jan 8, 2014
Pros: The views
Location: Very close to town, we walked into town everyday so everything there is to do in Cabo. We had a blast playing on the resorts minigolf course.
Its your typical hotel chain resort, everything is good, not much to complain about. probably some of the best views in town. We were lucky enough to be there on new years and be facing the marina so we watched the biggest firework show i have ever seen from the patio. The disappointing thing with the room is next door to where our room was from what it sounded like was a dog pound and they barked ALL night. Overall we had a great time, would recommend it and go back.
Comment from Hotel Management
May 9, 2014 by Flora C, Hotel Management
Dear David, Thank you for your kind words, I agree that our property offers a Great location and our staff does the best to provide a friendly and professional service all the time We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2014
Comment from Hotel Management
May 9, 2014 by Flora C, Hotel Management
Dear traveler, Thanks for the great 5 star review on Expedia.