2 restaurants, breakfast, lunch, dinner served; Regional cuisine
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Reviews of Tropicana Inn

3 out of 5
Tropicana Inn
Blvd. Mijares 30, Centro, San José del Cabo, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 266 out of 549 reviews" "
Rating 8 - Good. 195 out of 549 reviews" "
Rating 6 - Okay. 50 out of 549 reviews" "
Rating 4 - Poor. 17 out of 549 reviews" "
Rating 2 - Terrible. 21 out of 549 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

darren

Stayed 2 nights in Apr 2022

2/10 Terrible

Sarah

Stayed 1 night in May 2022

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed - Do Not Book
DO NOT BOOK THIS HOTEL!! It is closed, and according to shopkeepers nearby has been for some time. I had a confirmed, guaranteed reservation for the night of April 25, 2022 and went there to discover it wasn't open and was boarded up. I couldn't tell if it was closed permanently, temporarily, or perhaps in the process of an extended reservation. But they should be eliminated from taking reservations on Hotels.com
Stayed 1 night in Apr 2022

2/10 Terrible

Angelo

Traveled with family
Disliked: Amenities, property conditions & facilities
Its closed! Under construction, why is this property listed!!!
Stayed 2 nights in Apr 2022

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed upon arrival. We had to book a different hotel on the spot which cost us 3x the amount. Please credit my credit card asap! I have tried to reach out to someone since arriving to a closed hotel with no response!
Stayed 1 night in Apr 2022

2/10 Terrible

Carl

After booking the hotel we arrived to find it closed for remodeling, and looked like it hadn't been open for months. Don't book it!
Stayed 1 night in Apr 2022

2/10 Terrible

Justin

Traveled with partner
Disliked: Property conditions & facilities
The hotel is closed for renovation but accepted my reservation. Nothing on Expedia even hints that the hotel is closed. We showed up with our bags in hand to check in and the hotel was boarded up.
Stayed 2 nights in Apr 2022

2/10 Terrible

Blanca Itzu Gomez

Traveled with family
Disliked: Staff & service, property conditions & facilities
I was looking forward to stay at this location, as I have seen the property when at its restaurant, however, the location has been closed for more than a year according to the locals. It is very disappointing to book a place and arrive and find out it is closed. My husband and I have to find accommodations. Please take this property out of your list. As i mentioned before we were not the first ones to have this horrible experience.
Stayed 3 nights in Apr 2022

2/10 Terrible

Valorie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under construction and it has apparently been that way for over two years!! Awesome flying across the country and down to Mexico to get to a hotel with caution tape around it…
Stayed 1 night in Apr 2022

2/10 Terrible

Andrea

Stayed 1 night in Apr 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from General Manager on Mar 22, 2021
Dear Michael On behalf of the staff that works at Hotel Tropicana Inn we thank you for your visit and the time you took to leave us your review, we are pleased to know that we meet your expectations of service which has distinguished us for more than 30 years. We will share your experience with the staff so that your next visit will be even better than the previous one. We await you with open arms in this your home. Thank You Best Regards

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from General Manager on Mar 5, 2021
Dear Shelly, on behalf of all the staff who work at Hotel Tropicana Inn, we thank you for leaving us your review and the time it took to write it, we will share your experience with our staff and that it serves as a motivation for the next visit to be serve you even better. Thank you very much and our best wishes Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from General Manager on Mar 9, 2021
Dear Guest Thank you for taking the time to give us your feedback, We Apreciate your busines. Hope to see you again soon. Best Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lots of old world charm in a low key and relaxing setting.
Stayed 1 night in Feb 2021
Response from General Manager on Feb 18, 2021
Dear Guest, we thank you for your review and the time it took to write it, on behalf of all the staff that works at Tropicana Inn, we want to be able to serve you again and that your next experience is even better than the previous one. Thank you very much and we hope to see you soon for this your home. Best regards

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, Relaxing And Great Location
We had a really good meal and drinks at the Tropicana restaurant, swam in the pool and then walked a couple blocks to the town square.
Stayed 1 night in Feb 2021
Response from General Manager on Feb 16, 2021
Dear guest On behalf of the staff who work at the Hotel Tropicana Inn, we appreciate your visit and the time you took to give us your review. We will share your experience with our staff. We hope we can have the pleasure of serving you in the near future and that your experience is even better than the previous one. Thanks a lot Best regards Jorge Peon

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Gerente Gral on Feb 2, 2021
Dear guest On behalf of the staff that works at Hotel Tropicana Inn, we appreciate your visit and the time you took to leave us your review of our hotel, We are pleased to see that we meet your service expectations and we hope to have the pleasure of serving you again in your home in the near future. Thank you so much Best regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel in the heart of San Jose.Very intimate and quiet.Restaurant was really good as well and all the Hotel Team Members were extremely nice and accommodating especially the lady at the front desk that let me borrow her IPhone charger twice.
Stayed 5 nights in Jan 2021
Response from General Manager on Jan 13, 2021
Dear guest Thank you very much for taking the time to write the review, we will share with our staff so they know that their service expectations were satisfactory and that we will continue to work on the relevant improvements to our property. Thank you very much and I hope to have the pleasure of being able to assist you in the not too distant future. Best regards Jorge C Peon

10/10 Excellent

Jean-Daniel, Auburn, California

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, ideal situation in the historic district of San Jose
Stayed 7 nights in Dec 2020
Response from General Manager on Jan 4, 2021
Dear Jean-Daniel Thank you very much for your visit to our property, we aprecciate your comments and the time you took to writ them, we will share with our staff, so they will improve the service for your next visit Thank you again and we all wish to you a very Happy 2021 Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a night
A nice little spot for a stay before of ater a flight
Stayed 1 night in Nov 2020
Response from Gerente Gral on Nov 12, 2020
Dear guest On behalf of the staff that works at Hotel Tropicana Inn we appreciate your comment, we are pleased that we meet your service expectations and we hope to have you back in the future, we will pass your suggestion to our corporate Offices Best Regards

8/10 Good

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from . on Nov 9, 2020
Thanks for your visit

2/10 Terrible

Shoppingcartlou, Lincoln City, Oregon

Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We had zero hot water the entire time. This made it quite difficult to wash the mold out of our basal cavities that we acquired from the visible mold on the ceiling over our bed in room 203.
Stayed 2 nights in Oct 2020
Response from Gerente Gral on Nov 2, 2020
Dear guest We regret that you did not enjoy your stay with us. Unfortunately we suffered from failures in our hot water system and had to carry out some repairs that took longer than expected. Accept my sincere apologies for what happened and rest assured that we are working so that these types of details are not repeated. I hope you can give us a second chance to prove that we are working on the continuous improvement of our property.

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020
Response from Gerente Gral on Oct 14, 2020
Estimado Huesped. En nombre de todo el personal que labora en Hotel Tropicana Inn le agradecemos su visita y que nos dejara su calificacion de nuestra propiedad, los comentarios de nuestros huespedes son muy importantes para nosotros ya que nos dan la pauta para ver nuestras areas de oportunidad y poder darle un mejor servicio en su proxima visita. lo esperamos por esta su casa en un futuro Muchas Gracias

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place with great location and the restaurant serves crazy portions of good food.
Stayed 1 night in Aug 2020
Response from Gerente Gral on Aug 24, 2020
Thank You for your comments those are very vauluable for us, we will share with our staff and hope to see you back soon Best Regards

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020
Response from Gerente Gral on Aug 24, 2020
Muchas Gracias por su Comentario los compartiremos con nuestros asociados y esperamos poder tener el gusto de atenderle nuevamente por esta su casa

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Recepcion on Mar 14, 2020
Thank you for your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Resepcion on Mar 13, 2020
Thank you for your stay

8/10 Good

BJ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to all the attractions. Room was satisfactory, staff attentive.
Stayed 1 night in Mar 2020
Response from Recepcion on Mar 11, 2020
Thank you for your stay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Recepcion on Mar 11, 2020
Thank you for your stay

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very thin walls and people talking outside their rooms echo throughout. There was a very loud group talking outside until 2:00am. The front office is closed from 11pm - 7am so there is no official person on site to handle guest complaints
Stayed 1 night in Feb 2020
Response from Recepcion on Mar 5, 2020
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests.

10/10 Excellent

Peter, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tile bathroom. Pool right outside our room.
Stayed 2 nights in Feb 2020
Response from Recepcion on Feb 22, 2020
Thank you for you stay!

8/10 Good

Perceptual, Mexico City

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We liked the heated pool a lot and the traditional feel of the property. The walls or door between rooms were thin and we could hear our neighbors quite clearly with both conversation coughs and grunts. The staff were kind and helpful and the cleaning service was good. We would come back though I will bring ear plugs next time.
Stayed 1 night in Feb 2020
Response from Recepción on Mar 5, 2020
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future

10/10 Excellent

Chase, Little Rock

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great view of the garden / pool area. Heated pool was an awesome bonus. I also really enjoyed their animals. We stayed for the Cabos half marathon and the hotel was right by the start and finish line for the race. 10/10.
Stayed 3 nights in Feb 2020
Response from General Manager on Feb 15, 2020
Dear Guest Thank You very much for your comment, we will share with our staff, and hope to see you soon again. best regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Office staff extremely helpful Accommodations old and need work
Stayed 1 night in Feb 2020
Response from General Manager on Feb 14, 2020
Dear Guest, thank you very much for your comment, we are taking some steps to made remodeling in our rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Recepcion on Feb 12, 2020
Thank you for your stay!

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2020
Response from Recepcion on Feb 10, 2020
Thak you for you stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Recepcion on Feb 6, 2020
Thank you for your stay

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. The hotel, the location, the staff, the heated pool, the margaritas, the food. Everything was amazing! Definitely will stay there again! Highly recommend it.
Stayed 5 nights in Jan 2020
Response from Recepcion on Feb 5, 2020
Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn

10/10 Excellent

Andrea, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Loved the central location. Very helpful staff. My room was off the pool on the first floor, I felt safe.
Stayed 1 night in Feb 2020
Response from Recepcion on Feb 5, 2020
Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn

6/10 Okay

BCR

Business traveler
Disliked: Amenities
It was cheap and cheerful. No in room phone, no iron, no minifridge now working swimup bar. No room service and BREAKFAST IS NOT INCUDED EVEN IF IT SAYS SO> They honoured it for me but not without a hassle. Thankfully the owner was there and gave instructions. Food was good and the room clean. Very centrally located and within walking distance of everything!!
Stayed 6 nights in Jan 2020
Response from Administration on Feb 5, 2020
Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, When booking you can check your reservation well, breakfast is not included,thats whay the rates are cheap. We do not have these services in the rooms either, no telephone (refriguerador & iron only with request)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Recepcion on Feb 1, 2020
Thank you so much for you stay

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful. The beds were comfortable. The food was great.The only thing we didn’t like was where our room was - at the top of the stairs, so you could hear very loudly hear people bringing their suitcases down the hall and then down the stairs.
Stayed 7 nights in Jan 2020
Response from Recepcion on Feb 1, 2020
Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn

8/10 Good

Rose, Texas

Traveled with partner
Liked: Cleanliness, staff & service
Great location, restaurant, nice setting, comfortable bed. This place is old, but that is part of its charm. Our room by the pool on the first floor was noisy. After 11:00 no one is at the desk. A group kept being very loud and nothing was done about it. The restaurant and service was wonderful.
Stayed 2 nights in Jan 2020
Response from Recepcion on Jan 24, 2020
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, we are working in all your recomendations. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from recepcion on Jan 22, 2020
Thank you so much for your stay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful restaurant was like stepping back in time. It was so well appointed and it was like a museum. Spotlessly clean and so well done in every way. The staff went out of their way to give us a great day. I can't wait to go back next year
Stayed 1 night in Jan 2020
Response from recepcion on Jan 19, 2020
Dear Guest: We were delighted that you’ve enjoyed all the details we take pride in offering our guests. who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.

8/10 Good

Carol, La Paz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and overall very quiet. The place has lots of cats and they meow pretty early in the morning. Didn't use the pool, but it looked nice.
Stayed 1 night in Jan 2020
Response from recepcion on Jan 18, 2020
Dear Guest: Thank you so much for taking the time to leave your kind words and observations about your recent stay with us at Hotel Tropicana Inn, who take so much pride in ensuring that all only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2020
Response from recepcion on Jan 16, 2020
Thank you for you stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
great location, good sidewalk cafe, good breakfast. can be noisy.
Stayed 7 nights in Jan 2020
Response from recepcion on Jan 16, 2020
Thank you for you stay!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Recepcion on Jan 15, 2020
Thank you so much for you stay!

10/10 Excellent

Andreas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019
Response from Recepcion on Jan 15, 2020
Thank you for you stay!

10/10 Excellent

Elke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Recepcion on Jan 13, 2020
Thank you for your stay!