Front of property

Reviews of Villa del Arco Beach Resort & Spa Cabo San Lucas

4 out of 5
Villa del Arco Beach Resort & Spa Cabo San Lucas
Camino Viejo a San José Km. 0.5, Col. E, Cabo San Lucas, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Indiana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at spa and restaurants were wonderful. The concierge services were a little frustrating. The property is very clean but starting to be a little run down. An elevator was being repaired. Location is amazing. Taxi service is readily available. Property feels very safe and security is tight.
Stayed 3 nights in Mar 2024
Response from Dominique Richard, General Manager, Villa del Arco on Mar 27, 2024
Dear Indiana,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. Love the new umbrellas and cushions
Stayed 5 nights in Feb 2024
Response from Dominique Richard, General Manager, Villa del Arco on Feb 21, 2024
Dear Bradley,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at Villa Del Arco. Friendly staff, clean and nice pools. Wonderful breakfast buffet
Stayed 7 nights in Jan 2024
Response from Dominique Richard, General Manager, Villa del Arco on Jan 30, 2024
Dear Tara,Thank you for allowing us the opportunity of hosting you at the Villa del Arco Beach Resort & Spa and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Arco Beach Resort & Spa to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room
Stayed 3 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jan 8, 2024
Dear Diane,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

michael, mantoloking

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel was fine .. We would stay there again.. . .
Stayed 7 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jan 8, 2024
Dear Michael,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Wanxia

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on Dec 28, 2023
Dear Wanxia, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Patrick

Stayed 3 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on Dec 28, 2023
Dear PatrickThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Sirisha

Stayed 5 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on Dec 28, 2023
Dear SirishaThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from Villia de Arco
We had no water for two days of our stay free massage wae 24.00 many items on menu had no price Concierge was no help at all. Management would not offer anything for the 2 days of no water will not stay here again, stay away.!!! Spend your money elsewhere there is a lot of great resorts down here
Stayed 10 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on Dec 15, 2023
Dear Troy,Thank you very much for your comment we apologize for the 5 hour water shut down to repair an urgent pipe burst affecting our entire property, this has now been resolved. We also thank you for your comments on the 24 charge for the spa promotion. in the promotion information it is clearly stated that tips and service charge are not included. Regards

8/10 Good

Nicholas Ryan, Sedro Woolley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on Dec 8, 2023
Dear Nicholas Ryan Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-maintained and very clean.
Stayed 7 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on Dec 8, 2023
Dear Alfredo Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Doug

Stayed 4 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on Dec 28, 2023
Dear Doug,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has OUTSTANDING service!!!! Probably the best we’ve experienced in Cabo and we travel there at least 5 times a year. This was the first time at this resort and we absolutely loved it. Only complaint would be the shower. No pressure and a consistent scaulding hot to freezing cold. Other than that, we HIGHLY recommend!!!!!!
Stayed 7 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on Nov 30, 2023
Dear JeanetteThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

John David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent food. Very cooperative staff. First night, got no sleep due to the noise level. Guests should be aware, the rooms are NOT soundproofed in any way. Every noise is reverberated into the rooms and the doors are not soft close so they slam at all hours. But, pool fantastic.
Stayed 3 nights in Oct 2023
Response from Dominique Richard, General Manager, Villa del Arco on Oct 24, 2023
Dear John David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Kirsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the second we arrived it was beautiful! The woman (Leydey?) upgraded us to an room! The room and view was gorgeous!! The weather wasn’t perfect but everything else was! I highly recommend Villa Del Arco!!
Stayed 3 nights in Oct 2023
Response from Dominique Richard, General Manager, Villa del Arco on Oct 13, 2023
Dear Kirsten, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Go at least two times per year
Stayed 11 nights in Sep 2023
Response from Dominique Richard, General Manager, Villa del Arco on Sep 28, 2023
Dear Crystal Smith,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Susan Marie

Love this place. It's quiet and very safe. Staff is the best
Stayed 4 nights in Sep 2023
Response from Dominique Richard, General Manager, Villa del Arco on Sep 28, 2023
Dear Susan Marie,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Nahomy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel restaurants staff
Stayed 2 nights in Sep 2023
Response from Dominique Richard, General Manager, Villa del Arco on Sep 5, 2023
Dear Nahomy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Douglas

Stayed 1 night in Aug 2023
Response from Dominique Richard, General Manager, Villa del Arco on Sep 12, 2023
Dear Douglas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

6/10 Okay

Sukhraj

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023
Response from Dominique Richard, General Manager, Villa del Arco on Aug 7, 2023
Dear Sukhraj, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

8/10 Good

Federico

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 3 nights in Jul 2023
Response from Dominique Richard, General Manager, Villa del Arco on Aug 3, 2023
Dear Federico,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Robert D, Valley Village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jul 31, 2023
Dear Robert D,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying there & it’s wonderful!
Stayed 4 nights in Jul 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jul 28, 2023
Dear Kelly, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Everardo Gutierrez

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of this property and that we had access to the property next door, Villa Del Palmar. We had a beautiful view. The drinks and food were a bit pricey but very good. The workers were very polite and attentive. If you charge items to your room make sure you check your charges every other day. We checked ours and noticed charges for breakfast, which we had breakfast included. They took if off after we complained. Also, we hated that we didn't have wifi. They say its included but it's not free. You have to pay ($20 for basic or $50 for faster wifi / per day). My husband complained about it and they said they were doing maintenance to it but afterwards my husband had wifi on his phone for one day (day before we left). As soon as you check in the concierge approach you about a "Welcome package" but its the information on getting cheaper activity packages with the catch of sitting through a timeshare presentation, which they tell you its 90 minutes but it ends up being longer depending if you show interest.
Stayed 4 nights in Jul 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jul 25, 2023
Dear Everardo Gutierrez,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Micaela

Traveled with family
Liked: Cleanliness
Beautiful place, friendly and pleasant service.
Stayed 6 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jul 10, 2023
Dear Micaela,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Husnal Chirag

Traveled with family
Liked: Staff & service
Staff was very friendly. We had a one bedroom suite which was roomy and comfortable with 2 kids. Food on the property was real expensive. That being said, the quality of most of the food we had was good. Better doing the all inclusive option as purchasing it at the properly was almost double the cost.
Stayed 6 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jul 5, 2023
Dear guest, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and overlooks the water and lands end visible from the resort. Sharing the food options with Palmar was great and gave us a more options. The little market is convenient as we opted to forgo the AI as we were off property most mornings and afternoons. Rooms are comfortable with great views. Downtown is about a mile walk or a quick Uber/taxi ride.
Stayed 4 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jul 5, 2023
Dear Nicholas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, very clean
Stayed 3 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jul 3, 2023
Dear Yvonne,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Rick, Rancho Palos Verdes

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Many dining choices.
Stayed 9 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 26, 2023
Dear Rick,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort is beautiful. Steps away from the Beach. Excellent Staff. Definitely would Love to stay there again on my next visit.
Stayed 5 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 20, 2023
Dear Diana,Thank you for providing us the opportunity of hosting you at Villa del Arco Beach Resort and SpaI am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for Villa del Arco Beach Resort and Spa to have you back and offer you our sincere hospitality on your next visit.

2/10 Terrible

Findlay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This might be an issue that only I have run into, but when I was booking this stay I thought I was booking an all-inclusive stay. It was pretty frustrating when I got to the resort and found out that it was not an all-inclusive stay and I'd have to upgrade my room for a substantial amount. We had planned our vacation around being able to eat at the resort. I believe this is an issue with the listing more than the resort itself, the food and stay at the resort were nice. It was just very frustrating to find out we'd need to spend a lot more money when we thought we had booked the all-inclusive stay.
Stayed 6 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 21, 2023
Dear Findlay, Thank you very much for your comments. As you mention in your comment you made your booking on the expedia platform as a european plan and not an all inclusive room booking this could be either by mistake or a booking engine error from expedia. The resort reserves the booking instructions we receive from expedia and in this case it is a room only booking, which we verified and confirmed with expedia during your check in.We understand that it is not a good experience to arrive and find out that you have made an error during your booking and have to pay for the all inclusive package upon arrival incurring additional fees . We are sorry to read that this has affected your holiday to the extent of rating our property, service and team members as terrible. We hope that your next stay will be more enjoyable.

6/10 Okay

Nikhil

Stayed 5 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 20, 2023
Dear Nikhil,We appreciate the time you took to share your experience with us.We are very sorry that in your recent visit we didn't exceed your expectations. Can you please help us with your comments about your stay with us to take into consideration for improve our service and prevent a recurrence again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, friendly staff and a good mix of quiet and fun.
Stayed 3 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 12, 2023
Dear Nicole,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 12, 2023
Dear Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Sarcout

Stayed 3 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 24, 2023
Dear Sarcout,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 Good

Joe

Stayed 3 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 21, 2023
Dear Joe,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful only part that was frustrating we paid for all inclusive and we were told we can call room series 24/7 to have our room refrigerator re filled and when we call they never came to re-stock our room and when we desperately needed water (it was night time too so everything was closed in the hotel) we couldn’t even get any and the front desk didn’t help so we had no water until we woke up n went to breakfast.
Stayed 4 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on Jun 1, 2023
Dear Karen, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. With no hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Yohana

Traveled with family and small children, Traveled with family
Liked: Staff & service
It is nice place, the best part is the views. What we didn’t like is that the pools are not all heated so the only one that is gets super crowded. Also it was 4:30pm and our room was not ready. With kids you expect to get in a room as soon as possible
Stayed 1 night in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 23, 2023
Dear Yohana,I appreciate the time you took to share your experience with us.Im very sorry that your recent visit did not go as expected. Your feedback is highly important to us.With no hesitation we will take into consideration your comments to improve our service.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind Regards,

10/10 Excellent

Frank

Stayed 3 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 20, 2023
Dear Frank, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Not worth the money.
Fancy lobby, pool, overall good hotel. Concierge were pushy instead of welcoming. Most people in front desk had bad attitudes. They Tax you apart from the initial hotel stay total. We were there to have a good family trip, we tried to keep it positive. Wouldn’t stay there again though.
Stayed 4 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 12, 2023
Dear Guest,I appreciate the time you took to share your experience with us.Im very sorry that your recent visit did not go as expected. Your feedback is highly important to us.With no hesitation we will take into consideration your comments to improve our service.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind Regards,

10/10 Excellent

Anudeep

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with an excellent view.
Stayed 3 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 9, 2023
Dear Anudeep, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, we had a very nice time at Villa del Arco. The staff were friendly, and our room was spacious and comfortable. For the pros, the beach was beautiful and easily accessible. This was a big plus for our little four-year old! The cons were that the pool heating was not functioning for the first two days of our stay. This meant the pools were frigid. Overall, a good stay, but perhaps not quite as family friendly of an atmosphere for those traveling with little ones.
Stayed 4 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 9, 2023
Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Adolfo Martinez

Stayed 4 nights in Apr 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 26, 2023
Estimado Adolfo Martinez,Gracias por brindarnos la oportunidad de hospedarlo en Villa del Arco y por tomarse el tiempo para compartir su experiencia con nosotros.Su calificación nos inspira a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para Villa del Arco tenerlo de regreso y brindarle nuestra más sincera hospitalidad en su próxima visita.Saludos cordiales,

6/10 Okay

Sabrina

Stayed 1 night in Apr 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 23, 2023
Dear Sabrina,We appreciate the time you took to share your experience with us.We are very sorry that in your recent visit we didn't exceed your expectations. Can you please help us with your comments about your stay with us to take into consideration for improve our service and prevent a recurrence again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,

8/10 Good

Matthew T

Stayed 5 nights in Apr 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 9, 2023
Dear Matthew T, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 Poor

Kennya

Stayed 3 nights in Apr 2023
Response from Dominique Richard, General Manager, Villa del Arco on Apr 19, 2023
Dear Kennya,We appreciate the time you took to share your experience with us.We are very sorry that we did not meet your expectations in your recent visit. Can you please help us by sharing your comments about your stay with us. We would gladly take your feedback into consideration to continue to improve our service.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,

10/10 Excellent

Vicki

Stayed 7 nights in Apr 2023
Response from Dominique Richard, General Manager, Villa del Arco on May 9, 2023
Dear Vicki, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Anton

Stayed 4 nights in Apr 2023
Response from Dominique Richard, General Manager, Villa del Arco on Apr 15, 2023
Dear Anton,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Neda

Stayed 3 nights in Mar 2023
Response from Dominique Richard, General Manager, Villa del Arco on Apr 22, 2023
Dear Neda, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Michael, Bloomingdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Dominique Richard, General Manager, Villa del Arco on Apr 19, 2023
Dear MichaelThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,