Ratings based on 772 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from los angeles

The worst place to stay

Posted Sep 5, 2014
Pros: the spa was nice but pricy
Cons: everything
Location: near downtown so you can go out
it was the worst experience ever, the elevator was broken, we had to hike up 5 stories in the heat. they advertise kids club but there was none. all restaurants are outdoors, it is impossible to eat in that heat and humidity. even though we had all inclusive, we had to sing a receipt every time. oh and let's not forget this hotel is timeshare so from 7 in the morning they are walking over 200 people around. these people sign up only to get free stuff... the free stuff are the things you and I paid for like the restaurant long lines. if you want to workout, get ready for over 50 people coming in there in one hour and walk around and check you out not to mention suck all the cool air out because the door is swinging open back and forth..... we paid for 4 nights but left in 2
1 out of 5
by A verified traveler from N los angeles

Terrible experience

Posted Sep 5, 2014
As soon as I walked into the hotel I figured out this is not a place for me! It took over 45 minutes to check in even though I was the only one ! Found out their wrong ad about kids club not existed in those hotels!!! The waiters are rude and just want tip and since u was all inclusive were not coming to us to get orders! Only one restaurant indoors that the air wasn't working well. We packed and went to another hotel even though they told me I am not getting a refund .
5 out of 5
Recommended
for Everyone
by A verified traveler from Rocklin, CA

Great hotel right on the beach with a great view.

Posted Aug 31, 2014
Pros: Everything!
Location: Downtown, (shops - restaurants - bars) sport fishing, snorkeling, dinner cruise, water taxi rides to lands End, (lovers beach).
Had a wonderful relaxing vacation. The hotel was beautiful with staff that pampered you. The food was delicious at all the restaurants in Villa Del Arco and their sister hotel Palmar. I would recommend the all inclusive if not for your entire stay then for a least 3 days. The staff was amazing. Be sure to bring tipping money.
2 out of 5
by A verified traveler from Los Angeles

Nice hotel but lots of PROBLEMS with our stay.

Posted Aug 30, 2014
Our major problem was they signed me and my girlfriend up for a time share presentation so we could get discounts on some activities. They said it would take 1hr 1/2 but they took 6 HOURS of our day!!! Plus it was my gf birthday! And the hotel didn't do anything about this for us when we complained! It was horrible! The time share sales reps were very disrespectful toward me and my gf! Second issue is the concierge schedules all our activities on one day. And as it couldn't get any worst, he scheduled the activities for all the wrong times. We show up at 7:30am to do snorkeling at the marina and they tell us that it's at 11:30am! We go to a nearby hotel (Wyndam I believe it was called) to use their phone and the concierge there reschedules all our activities in about 5minutes!!!! She was great! How does another concierge at another hotel helps us better and more efficiently than our own hotel?? We were stunned by this. The worst part about our trip was the fact that the hotel never did anything about these problems we had. Management Misael did absolutely nothing for us.
1 out of 5
by A verified traveler from Jacksonville, FL

Horrible experience

Posted Aug 29, 2014
Pros: Location
Cons: Resolve issues with flood of the main road and improve customer service of staff. They were not helpful at all.
Went to Cabo for a vacation but received tons of sales call about timeshare and got stuck in resort due to main entry road to the hotel being flooded due to rain. We rented a car and were forced to leave it at the hotel so we can make a flight (use hotel taxi for 80 bucks 4x4 trucks) back to the states.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Great hotel in a great location

Posted Aug 19, 2014
We just returned from a 4 night stay with our family of four. The hotel was wonderful, clean and well situated to downtown Cabo. They do try hard to get you to participate in their time share presentation, but are not overly pushy when told no. Our one bedroom suite with a Murphy bed was perfect. Very clean and comfortable. We were on the ground floor right off the pool, which was a great location. The pools are nice. The restaurants were very good, with mostly consistent great service. There were a few servers that could use some work, but others really made up for them with excellent service. We did the All Inclusive package, and are very happy that we did. It really paid off monetarily for our family. We kept track of what we would have spent on all of our meals, drinks/water and we were way ahead by the end of our trip. The food and beverage prices are not inexpensive. They compare to a high-end hotel in the States. The hotel is right on the beach. The waves are very rough, so you have to be careful when entering or exiting the water so that you don't get crushed into the sand. But, it is fun once you get the hang of it. There are the vendors on the beach trying to sell their wares, but if you say a firm "No Thank You," they generally move along. We used the Grey Line transportation for transport from and to the airport, arranged through Expedia, and that worked out very well. They were very prompt, with nice vehicles. Great Stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Nice hotel steps from the beach

Posted Aug 17, 2014
Pros: Hotel staff
Cons: Time-share presentations/staff.
Location: A number of outdoor activities including snorkeling, scuba diving, fishing, atv's, etc.
Spent a week at Villa del Arco Beach Resort & Spa. Staff was very attentive, room was always clean and was very comfortable. Health club facilities were very accessible and had enough equipment so you did not feel rushed. Our favorite restaurants were El Faro and El Patron - food was always freshly prepared and very tasty. Would recommend this hotel to people. Only downside we can think of is the time-share presentation - felt the staff was pushy. If you are not prepared to buy, would recommend avoiding this.
4 out of 5
Recommended
for Families
by A verified traveler

Hotel in Cabo

Posted Aug 16, 2014
Pros: Maintained very well and very clean
Cons: We booked 2- rooms with 2- beds ea they only held 1 room we reserved so one of us had to sleep on a roll away for 7 nights
Location: nice location right on the beach 5 mins from town.
Vacation with our family for scuba and night clubs
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel right on the beach

Posted Aug 16, 2014
One of the few where you can swim in the sea of Cortez. Staff is friendly. All inclusive is NOT GOOD!!! Some items are not included!! And those are the best! But restaurants are ok overall. Fishing trip was one of the best things we did , canopy adventure was good too!
1 out of 5
by A verified traveler

Posted Aug 12, 2014
Overbook hotel had to stay at sister hotel that was not equivalent to what I paid for.