Ratings based on 353 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Great stay at a fun downtown location

Posted Jun 28, 2015
This hotel was so fun and great from the moment we walked in. You certainly get what you pay for here. The people at the check in desk We friendly and helpful. The room was clean, comfortable, and had everything we needed to stay comfortably. The bar's drink menu is great and is only topped by the food menu. Truly every aspect of our stay was great!!
Comment from Hotel Management
Jul 2, 2015 by Sarka T., Director of Operations, Hotel Management
Dear guest, We appreciate your taking the time to share your thoughts about your visit to 21c Louisville. Your gracious comments about our hotel, friendly team and clean comfortable rooms are greatly appreciated. We are proud to know that your stay was "great" and you enjoyed our restaurant and bar as well. Please come to see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Posted Jun 4, 2015
Awesome hotel room and staff checking in and out smooth Dinner at Proof great Only complaint waiter did not offer kid menu but we didn't ask and didn't think to until kids next to us were offered by their waiter After concert we tried to get a drink at the bar and could not get served stood at end of bar for 15 min and decided to drink what we brought in our room Overall excellent
Comment from Hotel Management
Jun 16, 2015 by S. Takovich, Director of Operations, Hotel Management
Dear guest, Thank you so much for taking the time to review your recent stay at 21c Museum Hotel Louisville. We all hope to be able to welcome you back with us soon.
3 out of 5
by A verified traveler from Seattle, WA

Overpriced hotel

Posted Jun 3, 2015
I booked this hotel for a night stay while we passed through Louisville on our way up to Indiana based on reviews. However, think this hotel is very overpriced for what you get, especially coming from Seattle where you can stay at better hotels with better accommodations for comparable prices. When we first checked in, we asked the girl with glasses what places she'd suggest for eating/drinking and for a map of the area. She was NOT helpful. Didn't offer anything other than, "there's places around Market and Main" and a map to fend for ourselves. Well we walked down Main, we barely saw anything open or interesting and relied on Yelp to find places. Having the hotel shared as a 24 hour museum is interesting but after awhile, gets gimmicky. Its not family friendly so if you have kids, I wouldn't recommend this place. The atmosphere is generally snobby and for Louisville, think it's ridiculous because...well...you're in Louisville! You'd think wanting people to come back and stay at your hotel be a good business move but think the GM should really talk with and train their staff about making their guests feel welcomed and being helpful. Such a disappointment and do not recommend. The only friendly service we received was by the bellmen who helped us with our valet and bags on the way in and out.
Comment from Hotel Management
Jun 16, 2015 by S. Takovich, Director of Operations, Hotel Management
Dear Katherine, We appreciate your taking the time to share your thoughts about your recent visit to 21c Louisville. Although I am thrilled to hear our bellman provided and exceptional and friendly service to you, I would like to personally apologize for your disappointment in other areas. Since we strive to perfection and are constantly working on improvements, we hope you will give us another chance to impress you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, Would stay again in a heartbeat!

Posted Apr 8, 2015
What a great space! Beautiful urban chic decor, super friendly staff, and such an added bonus with their art museum!
Comment from Hotel Management
Apr 30, 2015 by Sarka T., Director of Operations, Hotel Management
Thank you for staying with us at 21c Hotel Louisville. We are thrilled to hear you loved the museum, hotel and our super friendly staff! We look forward to welcome you back soon!
5 out of 5
Recommended
for Business Travelers
by Carrie

Posted Apr 6, 2015 on Hotels
Comment from Hotel Management
Jul 4, 2015 by Sarka, Hotel Management
Dear Carrie, thank you for staying with us and ranking our hotel! Sarka T., Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Great hotel

Posted Mar 16, 2015
Very nice hotel will definitely stay again. Comfy beds. Great staff. Large rooms. Great location.
Comment from Hotel Management
Apr 3, 2015 by Sarka T., General Manger, Hotel Management
Thank you for sharing your experience with us. We are thrilled to hear you enjoyed your stay at 21c Louisville. We look forward to welcome you back soon! Sincerely, Sarka
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun hotel with a lot of modern art

Posted Mar 15, 2015
Good location. The breakfast at the proof was not to my liking and I went there 3 days in a row. Menu was over thought I my opion bacon was sugar taste (and not maple) ham was salty ( more the usual ) sausage was not much better. Hotel was great clean art was fun staff was nice just go out for breakfast.
Comment from Hotel Management
Apr 3, 2015 by Sarka T., General Manager, Hotel Management
Hello, We are so very pleased that you choose to stay at 21c Louisville with us! Although I am thrilled to read "Fun hotel with a lot of modern art", I am sorry we didn't meet your expectations in all areas. Thank you again for staying with us and we hope to welcome you back soon. Best, Sarka
5 out of 5
Recommended
for Couples
by Betsy from Versailles,KY

A great weekend!

Posted Feb 9, 2015 on Hotels
A great Birthday splurge! the wonderful bronze Lucifer on the bar still there tempting anyone who walks by & handful of other pieces remain from our last visit 2 years ago. But all the rest - a fascinating new collection of art! right next to Louisville Slugger Museum & KY Science Center, as well.
Comment from Hotel Management
Apr 25, 2015 by Sarka, Hotel Management
Dear Betsy, thank you for your nice comment! We hope to welcome you more often. Best, Sarka T., Director of Operations
3 out of 5
Recommended
for Personal Event
by michael from Louisville, Ky

Over rated

Posted Feb 2, 2015 on Hotels
Over rated as a top stay destination. Great staff...very clean but room ergonomics were lacking I.e. reaching into shower around glass to turn head on...and you're nearly under it! Rooms facing street are noisy...so its not for lite...or late sleepers.. So in a word... overpriced. The art is fantastic... But you can see3 that for free
Comment from Hotel Management
Jun 6, 2015 by Sarka, Hotel Management
Dear Michael from Louisville, Thank you so much for taking time to share your experience with us. We are thrilled to hear you found our staff "great", guestrooms "clean" and art "fantastic". However I'm sorry we didn't meet you expectations in all areas. In the hope that we will be able to welcome you again, please accept my best regards. Sarka T., General Manager
5 out of 5
Recommended
for Couples
by Martin

This traveler left a rating score only Posted Jan 9, 2015 on Hotels