Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from LONDON

only place to stay if you visit Louisville

Posted Aug 26, 2014
Pros: loved being able to wander round the museum late at night and looking for the giant penguins that move around during the day!
such a unique and cool place to stay if you find yourself in Louisville - one of the most unique hotels I have ever visited. The bar and restaurant are great too.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Quick Trip

Posted Jul 7, 2014
We only stayed for 1 night. I wasn't overwhelmed, considering the price. It was nice, nice toiletry products. Lamps didn't work, though.
Comment from Hotel Management
Jul 17, 2014 by Gabe, Hotel Management
Hi Megan, thanks for sharing your experience. I'm very sorry we failed to exceed your expectations. We ensure the functionality of each lamp during room inspection; clearly we missed the mark. Your feedback is invaluable and will be used as a training tool. We would love another opportunity to knock your socks off in Louisville KY, Cincinnati OH, or Bentonville AR. Thank you again.
5 out of 5
Recommended
for Couples
by A verified traveler

Art exhibit better than the Whitney Biennial.

Posted Jul 5, 2014
A hotel that creates an experience, not just a stay.
Comment from Hotel Management
Jul 16, 2014 by Gabe, Hotel Management
Thanks for the great review. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding experience with museum in the lobby

Posted Jun 16, 2014
Pros: See above
Location: We enjoyed NU Lu - an area a few blocks away with cool restaurants and art galleries. The river front plaza and the Louisville slugger museum.
The notion of 21c museum hotel is to bring art to everyday Iire - even your hotel stay. They did just that starting with the penquin's around the top of the building to then modern art museum one can saunter through with a glass of wine anytime of day, to the signed print in our room. An entusiastic and well delivered infusion of art in our stay. Quite wonderful. Location- fantastic - downtown surrounded by new trendy eateries and the river front park. Oh and Proof, the bar and restaurant are quite good. We enjoyed after dinner bourbon tasting flight and house made desiserts. The strawberry sorbet tasted just like strawberries! Indulge and enjoy!
Comment from Hotel Management
Jun 19, 2014 by Gabe, Hotel Management
Thank you for the rave review; I love that you enjoyed all aspects of 21c- the hotel, museum, and restaurant. We can't wait to welcome you back. Should you find yourself in Cincinnati OH or Bentonville AR, be sure to check out our other locations.
5 out of 5
Recommended
for Everyone
by Elle from Columbus, Oh

Fantastic spot!

Posted Jun 6, 2014
Pros: The room service coffee in the AM was terrible and the remote for my TV was dead. I left a note for housekeeping to take care of it and they didn't.
Location: I couldn't get all the things i did while in walking distance from the hotel to fit in this space. You'll be walking distance to everything!
I made the right choice in choosing 21C for my work trio to Louisville for the following reasons: the location is awesome the staff is incredibly friendly the attached restaurant, Proof is phenomenal!!! my room was more than comfortable and the atmosphere is like nothing else. I may be planning a trip to Louisville in the near future just to treat my husband to the experience! Thanks
Comment from Hotel Management
Jun 19, 2014 by Gabe, Hotel Management
Hi Elle, thank you for sharing your experience with us. I'm delighted to hear you enjoyed your room and our restaurant, Proof on Main, but sorry the coffee and 'remote-ability' failed to meet your expectations. We are truly grateful for your invaluable feedback and look forward to your next visit. Be sure to check out our other locations in Cincinnati OH and Bentonville AR.
4 out of 5
Recommended
for Families
by John Posey

Posted May 28, 2014 on Hotels.com
Comment from Hotel Management
Jun 19, 2014 by Gabe, Hotel Management
Thank you for rating us! Hope to welcome you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent hotel in center of town...a real pleaser

Posted May 19, 2014
Pros: Plush and super well maintained
Cons: Can't think of anything
Location: Restaurants, Horse Racing, Distillery Tours
Hotel was very comfortable in an art museum. Staff was superior! Devon took care of us like family!
Comment from Hotel Management
May 27, 2014 by Gabe, Hotel Management
Thank you for sharing your experience; it's our goal to make you feel at home. Be sure to check out our properties in Cincinnati and Bentonville. We hope to see you again soon.
5 out of 5
Recommended
for Couples
by Frank X

Posted May 2, 2014 on Hotels.com
Comment from Hotel Management
May 8, 2014 by Gabe, Hotel Management
Frank X- thanks for the great rating! Hope to welcome you back soon.
5 out of 5
Recommended
for Getaway With Friends
by Janice from Boston, MA

Golden David and red penguins

Posted Apr 30, 2014 on Hotels.com
Fun and interesting art museum / hotel. You can grab a drink at the bar and wander about viewing the exhibit. Don't miss the interactive display near the elevator and men in particular should check out the restroom. The restaurant, Proof on Main, offers delicious selections for both breakfast and dinner. Conveniently located with dining and sightseeing options nearby. Room was clean, quiet and the bed was comfortable. The entire staff is upbeat, friendly and helpful.
Comment from Hotel Management
May 5, 2014 by Gabe, Hotel Management
Janice, thank you for the wonderful feedback. I'm delighted you enjoyed the carefully curated contemporary art exhibits, local flavors of Proof on Main, and Southern hospitality from all our staff. We hope to welcome you back to Louisville; be sure to check out our other locations in Cincinnati OH and Bentonville AR.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spring Break Get Away

Posted Apr 21, 2014
Pros: The art from the lobbies to the decor in the guest rooms.
Location: Perfect location to museums and dinning.
We had an amazing hotel stay. The staff was very professional and made you feel comfortable from the point of check-in to checking out. Well worth the price you pay and what you would expect from a luxury hotel. I would recommend to anyone who enjoys art the gallareies are well designed with a variety of exhibits.
Comment from Hotel Management
Apr 23, 2014 by Gabe, Hotel Management
Thank you for the positive feedback- it's our goal to make you as comfortable as possible. We hope to welcome you back soon.