Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by Gina F. from Knoxville, TN

I cannot say enough good things about this hotel!

Posted Dec 6, 2013 on Hotels.com
This was my first trip to Louisville. I attended a seminar at the hospital nearby. I chose this location from hotels.com because it was the closest to the hospital. The customer service was excellent! Everyone I encountered was very welcoming and always smiling. They were very quick to offer directions to the hospital and local places at which to dine. The hotel was very clean and the room was very comfortable and welcoming. My dog sitter cancelled at the last minute so I had to bring my dog along. The ladies at the desk made it a point to pet and compliment him. My biggest praise for the front desk staff is how grateful I am that they helped me out when I was in a HUGE bind. My seminar lasted until 2pm. My plan was to check out at 7:30 am and leave my dog crated in my car. The forcasted temperature was supposed to be 60 degrees, so I wasn't concerned about my dog getting too hot or cold. The night before however the forcast changed and the expected high was 70 degrees. I worried about my dog getting too hot. I explained my problem to the ladies at the front desk and they allowed me to leave him crated in their office until I could pick him up! Talk about going above and beyond the call of duty! I love those ladies for helping me and I will definately stay there again. I have already told people my story and recommended this hotel to the everyone at work. A million thank yous in all facets of my stay!
4 out of 5
Recommended
by A verified traveler

Great KSF Hotel Choice

Posted Aug 30, 2013 on Hotels.com
We've stayed at this hotel several times when visiting Louisville for the World's Championship Horse Show. It's not super nice or fancy, but the rates are good, the rooms are clean and comfortable and the people have always been nice. The hotel is convenient to the fair grounds and in a nice, quiet location.
4 out of 5
Recommended
for Everyone
by T-Bone from D.C.

Good solid hotel

Posted Jun 16, 2013
Pros: Helpful staff and great location.
Cons: Needs some updates and periodic check on rooms for maintenance needs.
Location: Ideal. Close to where I needed to go in Louisville and very convenient to airport.
I use this hotel whenever I come to Louisville. It is conveniently located, and an excellent residence-type facility. The hotel really has everything you need. Surrounding area can be little dodgy, though, so exercise some caution at night.
5 out of 5
Recommended
by Bob from Kansas City

Good Experience

Posted Jun 11, 2013 on Hotels.com
Close to interstate but not enough to be a noise problem. Hotel was clean and modern and the room as spacious. Would recommend it.
4 out of 5
Recommended
for Business Travelers
by Travelchick

This traveler left a rating score only Posted Apr 13, 2013 on Hotels.com
5 out of 5
Recommended
for Personal Event
by A verified traveler from Navarre, Florida

Family Birthday Party

Posted Apr 11, 2013 on Hotels.com
The Hotel was outstanding. The Hotels.com site, however, was outdated. I reserved a SMoking Room on line and was surprised to find that when I arrived, the Hotel was entirely non-smoking. This meant that I had to go outside to smoke. Since it was raining and snowing most of the time I was there, it made it a hassle I did not need.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Feb 26, 2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Non-smoking hotel

Posted Feb 25, 2013
The hotel recently converted to a completely non-smoking hotel...but the room I stayed in had clearly been a smoking room previously and smelled like it. That was irritating. otherwise the room was very nice, clean and comfortable.
5 out of 5
Recommended
for Business Travelers
by Tom

Posted Feb 19, 2013 on Hotels.com
Hotel was very good. Location to restaurants there was nothing close. I would stay there again.
5 out of 5
Recommended
for Personal Event
by Mr & Mrs M

Evacuated from home

Posted Dec 11, 2012 on Hotels.com
We enjoyed our time at Candlewood. It was the perfect location for us. Everything was clean. The kitchen in the room was fully equipted. I liked the on site laundry facility and the staff was very nice.