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Reviews of Comfort Inn Shepherdsville - Louisville South

2.5 out of 5
Comfort Inn Shepherdsville - Louisville South
191 Brenton Way, Louisville, KY

Reviews

8.0

Very Good

Rating 10 - Excellent. 159 out of 434 reviews" "
Rating 8 - Good. 151 out of 434 reviews" "
Rating 6 - Okay. 78 out of 434 reviews" "
Rating 4 - Poor. 33 out of 434 reviews" "
Rating 2 - Terrible. 13 out of 434 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This seems to be an older property. The rooms are very small.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
There is no place to sit outside . If you wantt to relax in the fresh air or have a smoke or eat something outdoors they have no outdoor seating
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my daughters home
Stayed 1 night in Mar 2024

6/10 Okay

Tom

Liked: Staff & service
Ok
Stayed 1 night in Mar 2024
Response from Sam on Mar 20, 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville KY

8/10 Good

juton, kalamazoo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in. Room was nice. Located right off the highway with nearby restaurant choices. Bed was a little firm for my liking, but overall a good stay.
Stayed 2 nights in Mar 2024
Response from Sam on Mar 20, 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shephersville KY

10/10 Excellent

Susan J

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sam on Mar 20, 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville KY

6/10 Okay

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were great. I was suppose to have a King Bed, Queen would have been fine. I got a Regular size bed. It was the worst mattress I have ever slept on, Junk. This was also a Handicap Room. Very unhappy it said only 2 rooms available when I booked and was about 1/4 full.
Stayed 1 night in Feb 2024
Response from Sam on Mar 20, 2024
Thank you for taking the time to fill out the survey. Apologize about the mattress was not at your comfort level. Regarding room available is accurate for that specific room that you booked, it has nothing to do with how busy we area that day. Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville KY

10/10 Excellent

Kreg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sam on Mar 1, 2024
Thank you for AWESOME review and staying at our Comfort Inn & Suites - Louisville South / Shepherdsville, KY

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from Sam on Mar 1, 2024
Thank you for AWESOME review and staying at our Comfort Inn & Suites - Louisville South / Shepherdsville, KY

4/10 Poor

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sam on Mar 1, 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville, KY

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice. The room and the property are very clean. Due to allergies, we are very happy that pets are not allowed. Keep up the good work.
Stayed 1 night in Oct 2023
Response from Sam on Oct 29, 2023
Thank you for staying at our Comfort Inn - Louisville South / Shepherdsville, KY

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sam on Oct 29, 2023
Thank you for staying at our Comfort Inn - Louisville South / Shepherdsville, KY

10/10 Excellent

DELMAR

Stayed 1 night in Oct 2023
Response from Sam on Nov 4, 2023
Thank you for staying at our Comfort Inn & Suites in Louisville South / Shepherdsville KY

10/10 Excellent

Larry

Stayed 2 nights in Sep 2023
Response from Sam on Oct 29, 2023
Thank you for staying at our Comfort Inn - Louisville South / Shepherdsville, KY

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sam on Oct 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Shepherdsville - Louisville South. Your feedback about survey is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sam- GM @ Comfort Inn & Suites Shepherdsville - Louisville South

4/10 Poor

Andrew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Even though air was on, room was very humid. Found a dead bug under the bed.
Stayed 3 nights in Sep 2023
Response from Sam on Oct 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Shepherdsville - Louisville South. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with humid issue. We will be using your feedback and review with our team and make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Sam- GMComfort Inn & Suites Shepherdsville - Louisville South

8/10 Good

deborah, brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Sam on Aug 31, 2023
Thank you for staying at our Comfort Inn & Suites.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sam P on Jun 30, 2023
Thank you for a AWESOME review and please advise how can we help you in future stay at our Comfort Inn & Suites - Shepherdsville, KY

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Sam on May 26, 2023
Thank you for staying at our Comfort Inn & Suites - Louisville South/ Shepherdsville, KY

6/10 Okay

William

Stayed 1 night in Apr 2023
Response from Sam on Apr 15, 2023
Thank you for staying at our Comfort Inn & Suites.

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great
Stayed 1 night in Mar 2023
Response from Sam on Mar 16, 2023
Thank you for staying at our Comfort Inn & Suites - Shepherdsville / Louisville South

10/10 Excellent

colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful !! 3-11 and morning staff !!!
Stayed 1 night in Feb 2023
Response from Sam - G on Mar 3, 2023
Thank you for staying at our Comfort Inn & Suites Louisville South / Shepherdsville

10/10 Excellent

Shaun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, Quiet
Stayed 1 night in Feb 2023
Response from Sam- GM on Mar 3, 2023
Thank you for staying at our Comfort Inn & Suites Louisville South / Shepherdsville

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of our stays have been great
Stayed 1 night in Feb 2023
Response from Sam - GM on Mar 3, 2023
Thank you for staying at our Comfort Inn & Suites Louisville South / Shepherdsville

2/10 Terrible

Shawn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old property- avoid
This property is incredibly old. The staff was friendly, but the services for this hotel were terrible. Used a reward night as this was an emergency family trip. Lobby: cookie cutter at best. Floors were worn. Dingy. Baseboards dirty. Room: wear marks around sink. Water was cloudy out of the faucet. The desk had scratches all over. No USB plugs. Remote was hard to use (channels wouldn’t change). Off brand coffee packets. Continental breakfast: generic juice, OJ clearly from concentrate. Mini everything! Of brand cereals. Just… low low brow. Chaffing dishes or hot food were beyond institutional. We have stayed at plenty of Choice Hotel properties and this one is like the forgotten left behind poor Comfort Inn that nobody cares about. Other hotels near by looked to be new but you can tell it’s more of a lipstick-on-a-pig than a true remodel. Let me be clear: the hotel staff was incredibly cordial and nice. They are doing what they can with what they have. This review is a reflection of the company more so than the management and staff.
Stayed 1 night in Feb 2023
Response from Sam on Apr 15, 2023
Apology for not everything to be NEW because since covid everything has been tough for any business and it will take little time to get things turn around. We will review all your input & suggestion with our team members and correct them as soon as possible. Thank you for staying at our Comfort Inn & Suites.

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Missing some breakfast items.
Very nice facility. Room was clean and updated but the furniture was beginning to show signs of wear. Not a big deal though. The heating/air wall unit was annoying. I needed the fan running to cover up the snores of my co worker but it would not run “Constant” if set to HEAT. Once the room got warm I flipped the heat off and the fan ran the rest of the night. Had a great sleep overall but if other guests are in the hall it is very noisy in the room. Shower was great. Breakfast was missing eggs and bacon/sausage. Otherwise would have been the perfect hotel breakfast bar. Would stay again, that’s all that matters.
Stayed 1 night in Dec 2022
Response from Sam on Dec 31, 2022
Thank you for wonderful input. We do rotate our breakfast items so each day it is not same. Have a Safe Travel and Happy New Year.

10/10 Excellent

Makhammad

Stayed 3 nights in Nov 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Breakfast opens at 7 which is too late if you need to get an early start.
Stayed 1 night in Oct 2022
Response from Sam on Oct 22, 2022
Thank you for staying with us. Breakfast is at 6am during the week and on weekend 7am.

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before, and have always liked this property. The staff are very nice, the property is very clean, and the location works very well for us.
Stayed 1 night in Sep 2022
Response from Sam on Oct 11, 2022
Thank you

10/10 Excellent

chris

Stayed 1 night in Sep 2022

10/10 Excellent

Sunil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and room were very clean. Interacted with several staff who were pretty friendly. Breakfast was adequate -- good waffles!
Stayed 1 night in Sep 2022
Response from Sam P on Oct 3, 2022
Thank you

10/10 Excellent

Tambra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Sam P on Oct 3, 2022
Thank you

10/10 Excellent

Kurt

Stayed 1 night in Sep 2022

10/10 Excellent

Neal

Stayed 2 nights in Sep 2022

8/10 Good

jacinda

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice
Stayed 1 night in Aug 2022
Response from Sam on Aug 20, 2022
Thank you for staying at our Comfort Inn & Suites.

4/10 Poor

Verified traveler

Hotels.com Reservation Never Made It
When I got to the hotel they did not have my hotels.com reservation. So I had to book a room directly with the hotel after I had already paid for a room with hotels.com.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Not much around but good stay south of Louisville
Stayed 1 night in Jun 2022
Response from Sam on Jun 27, 2022
Thank you for staying with us.

4/10 Poor

linda

Stayed 2 nights in Jun 2022

8/10 Good

jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have been a little better. Other than that the room was very clean , spotless in fact, although there was a smoky smell to the room.
Stayed 1 night in Jun 2022
Response from Sam on Jun 20, 2022
thank you for for input we will review with our team and correct the issue as soon as possible for all our future guests.

6/10 Okay

Verified traveler

Traveled with family
Funny smell in the room
Stayed 1 night in May 2022
Response from Sam on Jun 14, 2022
We apologize for inconvenience. We do use P&G cleaning product and monthly pest control schedule during your stay. Again thank you for staying at our Comfort Inn.

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in May 2022
Response from Sam on May 14, 2022
Thank you for staying with us

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sam on May 14, 2022
Awesome. Thank you for staying with us.

10/10 Excellent

Yunir

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Apr 2022
Response from Sam-GM on Apr 15, 2022
Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is really delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a wonderful stay. We hope to see you again soon!

2/10 Terrible

Kevin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i had issue with Ants in room i was told no more rooms Check out or deal with it
Stayed 2 nights in Mar 2022
Response from Sam on Apr 1, 2022
Apologize for issue in your rm during your stay. When you notified about ants after 2 days stay and checkout we did have our pest control company came in and spray the rm and cleaned everything for all our future guest. Thank you for understanding and helping us to serve better in future.

8/10 Good

ANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was something large going on and there was no rooms to be found anywhere. The beds had more than just that super thin blankets on them. Made them feel extra comfy. We had 2 rooms the one was smaller than other, but both were clean and comfortable. We were just passing through and needed a couple of hours sleep before continuing our drive. For breakfast they did have 2 kinds of waffles, strawberry and regular.
Stayed 1 night in Mar 2022
Response from Sam on Mar 30, 2022
Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, GM

10/10 Excellent

Kristy

Stayed 1 night in Mar 2022

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took forever but eventually got it straightened out. Hotel was decent, breakfast was there but lacking
Stayed 1 night in Mar 2022
Response from Sam on Mar 14, 2022
Dear Guest, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. Breakfast will scale back due to supply chain availability and rising cost. Thank you understanding and we look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Sincerely, Sam - GM on Feb 23, 2022
Thank you for staying at our Comfort Inn & Suites - Louisville South/ Shepherdsville

6/10 Okay

james

Liked: Cleanliness, staff & service
There was no offer to credit my account. It took him an hour to fix the valve so I can get hot water in the shower. After most of that the water was running down the drain. The reason for no credit on my account is because I booked with Expedia. My response was it's not expedia's problem it's here at this facility it's your problem
Stayed 1 night in Feb 2022
Response from Sincerely, Sam - GM on Feb 23, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I was able to fix the issue within 15-20 minutes of reporting the issue which is very responsible time and thank you understanding.