Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

not getting what you think u r

Posted Aug 20, 2014
not what u think rooms half!!! size.swiming pool is about 10 ft wide by 20 ft long!!!!nothing included with room!!!breakfast cost you 14 dollars no milk no bacon!!!!THIS PLACE IS NOT WHAT ADVERTIZED!!!!200 dollar room wurth maybe 75
Comment from Hotel Management
Aug 23, 2014 by Michael, Hotel Management
I'm very sorry to hear that your stay did not meet your expectations. We strive to provide a great experience for all of our guests. Please know that I will certainly share your comments with our team to ensure that we do not have similar issues with our breakfast in the future. We hope that you may return on a future trip and I would be happy to handle your reservations personally to ensure the experience that we expect our guests to receive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Concert at KY State Fair

Posted Aug 18, 2014
Pros: within walking distance to fair grounds
Cons: breakfast would have been nice instead of paying $9.00
This hotel was close to Freedom Hall where the concert was that we were going to. We could walk and not have to mess with traffic or trying to find a shuttle.
Comment from Hotel Management
Aug 22, 2014 by Michael, Hotel Management
Thank you for staying and for providing a great review! We are happy to hear that you enjoyed your stay and our property's convenient location. We hope to see you back again soon!
5 out of 5
Recommended
for Personal Event
by Charmaine from Louisville, KY

My overnight trip to Louisville, KY

Posted Jun 5, 2014 on Hotels.com
I was so appreciative that I was allowed to check in early. I was at the hotel by 10:00 AM and was given an available room. That really set my trip off to a good note. The hotel staff was courteous, attentive and professional. I would definitely stay here again.
Comment from Hotel Management
Aug 16, 2014 by Michael, Hotel Management
Thank you very much for the kind comments, and for choosing to stay with us. We are so happy that we were able to provide you with a great experience as it is our goal to exceed the expectations of every guest. We hope that you may choose to return on a future trip to the Derby City.
5 out of 5
Recommended
for Personal Event
by Michelle from Manhattan, IL

Very pleased

Posted May 30, 2014 on Hotels.com
Hotel was clean, quiet and comfortable. Staff was friendly and helpful. Location was convenient to college, Churchill Downs, dining and shopping.
Comment from Hotel Management
Aug 9, 2014 by Michael, Hotel Management
Thank you for the great review! We are happy that you enjoyed your stay and our very convenient location. We hope to see you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay close to airport

Posted May 27, 2014
Pros: Great staff. Little bar and store was great.
Cons: Elevator floor very dirty. Breakfast buffet overpriced. No coffee out for guests.
Great staff! Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!Great staff!
Comment from Hotel Management
Jun 4, 2014 by Michael, Hotel Management
What a wonderful five star review! Thank you for staying and I have already shared this with our team.
4 out of 5
Recommended
for Couples
by Tim from WI

Nice hotel

Posted May 26, 2014 on Hotels.com
Very nice hotel.
Comment from Hotel Management
Aug 9, 2014 by Michael, Hotel Management
Thank you for staying and for the great review!
4 out of 5
Recommended
by Kathy Clarke from Colorado Springs, CO

Posted May 21, 2014 on Hotels.com
The only real negative was the bar and cafe needed more help. People waiting too long for food and drinks. Not servers fault..... He just needed help.
Comment from Hotel Management
Aug 9, 2014 by Michael, Hotel Management
Thank you for sharing your thoughts. I apologize for the short staffed Bistro. We have since added some great new team members and hope that you will return to find an experience that truly exceeds your expectations.
4 out of 5
Recommended
by Kim C

Posted May 14, 2014 on Hotels.com
Comment from Hotel Management
Jul 26, 2014 by Michael, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Overnight Stay Before Destination
by Susan

Posted May 13, 2014 on Hotels.com
Comment from Hotel Management
Jul 26, 2014 by Michael, Hotel Management
Thank you for the review!
3 out of 5
Recommended
for Business Travelers
by Cherie

Posted May 1, 2014 on Hotels.com
Fridge was broken, bathroom was dirty
Comment from Hotel Management
Jul 5, 2014 by Michael, Hotel Management
Thank you for staying and sharing your feedback. I am so sorry to hear about the concerns you have shared. I will certainly pass this to our engineering team to address immediately. We hope that your enjoyed the rest of your experience and that you may choose to stay with us on a future trip to the area.