Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs updating

Posted Jul 28, 2015
Place is nice in that the staff and service were good but rooms need updating
Comment from Hotel Management
Jul 30, 2015 by Michael, Hotel Management
Thank you for taking a moment to provide your feedback as it is an invaluable tool which allows us to better serve our guests. Our team's goal is to provide an excellent experience for every guest and I am glad to hear that your feedback regarding our team was positive. We are continually looking for ways to update our hotel and maintain a great property. Thank you for choosing our hotel and we hope to welcome you back again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

HS class reunion

Posted Jul 25, 2015
Pros: Convenient location
Cons: Bring prices of food and drink in line with area restaurants.
Our stay was fine. Hotel locate close to airport and highway. Noise from UPS aircraft late at night was a distraction. Only serious complaint was the $13 glasses of wine and snacks. Prices were very steep!
Comment from Hotel Management
Jul 28, 2015 by Michael, Hotel Management
Thank you for choosing our hotel and for taking a moment you provide a review. We are very fortunate to have such a convenient location to all that Louisville has to offer. We trust that your encounters with our staff were nothing short of exceptional. Please forgive us for the noise that distracted you in the night. At times UPS can keep an odd schedule and cause some undesired noise. Also, I will be reviewing pricing for our food and beverage options to ensure that we are priced competitively with other hotels in the area. We hope that you will choose to return again in the future to receive the excellent experience that our team and guests have come to expect.
3 out of 5
Recommended
for Everyone
by A verified traveler from covington,ky

just a place to sleep

Posted Jul 20, 2015
Pros: location to freedom park
Cons: parking ,first--teach the ft desk people what's going on-
Location: came into town for the aaca car show
parking lot to small,not enough room for my truck--front desk had no idea what was going on-sold me a $6.50 beer I couldn't open,went back to the ft desk,she had no idea & could have cared less-at 6 am Saturday,the kids in the next room decided everyone on the 3rd floor should up--by Saturday at 5;30,i'd had enough,i checked out-
Comment from Hotel Management
Jul 23, 2015 by Michael, Hotel Management
Thank you for taking a moment to share your thoughts following your stay with us. I am sorry to hear that we failed to provide the excellent experience that our team and guests expect for every stay. I will certainly share your feedback with our front desk staff as we work to eliminate the possibility of these service and noise concerns in the future. We hope that you may choose to return on a future trip to Louisville and thank you for choosing our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hopkinsville,Ky.

Nice hotel

Posted Jul 3, 2015
Pros: Cleanliness,view and location.
Cons: Breakfast prices
Location: We went to Kentucky Kingdom, so the location was perfect. Easy to get to restaurants and downtown area.
We had a good experience while staying at Courtyard Marriott. We went to Kentucky Kingdom and the location was perfect for getting to the park and parking.
Comment from Hotel Management
Jul 9, 2015 by Michael, Hotel Management
Thank you for your valuable feedback! We are fortunate to be conveniently located just minutes from Kentucky Kingdom, the Kentucky Expo Center, and of course the airport. With a shuttle available to help guests get around it makes for a great stay. Thank you for choosing our hotel and we hope to see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2015
Stayed three nights. It was good. Going to stay there again next summer.
Comment from Hotel Management
Jul 9, 2015 by Michael, Hotel Management
Thank you for choosing our hotel during your recent trip to Louisville. We are happy to hear that you plan to return and we look forward to hosting you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Pros: Convenient to anywhere in Louisville
Cons: Could be more economical
Location: n/a
The staff was welcoming and the room very comfortable
Comment from Hotel Management
Jul 9, 2015 by Michael, Hotel Management
Thank you for your kind comments regarding our staff and hotel. It was our pleasure to host you and we would love to welcome you back when your travels next bring you to the Derby City!
4 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis, indiana

Nice hotel next to Kentucky Kingdom

Posted Jun 29, 2015
Everything was really nice except the breakfast bar. You may want to forgo the additional fee for breakfast. It only allows 1 option out of 3 breakfast sandwiches and a juice/coffee. The first morning, our ham was green and the bread was hard. The cashier was rude. We reported this to the front desk and she quickly brought out another sandwich. Others had already eaten it. Of course, we were leary the second day to eat. If you dont eat, the stay was good. Free shuttle to kentucky kingdom. Most staff were really nice and welcoming.
Comment from Hotel Management
Jul 9, 2015 by Michael, Hotel Management
Thank you for choosing to stay with us. I am terribly sorry about your experience in our Bistro during your stay. I will certainly follow up with the team to ensure that this was an isolated incident. We expect to provide an excellent experience throughout our guest's stay and the Bistro is a big part of making that happen. Your feedback is greatly appreciated and we hope to have another opportunity to serve you soon!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from New York

The hotel staff was great!

Posted May 20, 2015
Pros: Clean room, great water pressure, and location.
Location: So much to do! Make sure you eat at Cardinals Hall of Fame restaurant.
I recommend this hotel to anyone staying in the Louisville area. With easy access to the freeway's and minutes away from everything, this is the best place to stay for the money!
Comment from Hotel Management
Jun 18, 2015 by Michael, Hotel Management
Thank you for the fantastic review! Our team strives to provide an excellent experience for every guest and I agree that our location is fantastic for accessing all areas of Louisville. We truly appreciate you choosing our hotel and we hope to host you again when your travel brings you to the Derby City!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
Everything was great. Breakfast was really good. Awesome experience
Comment from Hotel Management
May 18, 2015 by Michael, Hotel Management
We are glad to hear that you had an awesome experience! Thank you for choosing our hotel and we hope to welcome you back on your next trip to the Derby City!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Average Hotel

Posted May 1, 2015 on Hotels
Room was supposed to come with Premium Channels that was not there also other premium amenities what where not there. Good HD LCD 42" TV, and okay free version of WiFi which with the room should have been the premium WiFi as well.
Comment from Hotel Management
Jul 18, 2015 by Michael, Hotel Management
Thank you for staying and for taking a moment to share your feedback. I will ensure that this information is covered in our next leadership meeting to see how we can adapt and meet our goal of providing an excellent experience for every guest.