Ratings based on 356 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Could have been better.

Posted Jul 8, 2014
Pros: Food was excellent.
Cons: Response to emergency situations could have been handled better in regard to allowing family members to check into paid room.
Some parents allowed their children to run through the hallways at all hours of the night. The(false) fire alarm at 2 a.m. was inconvenient with a wheel chair bound family member that had to be carried down three flights of stairs.
5 out of 5
Recommended
for Everyone
by A verified traveler from d

Parking is terrible. Hotel is great thou

Posted Jul 3, 2014
Parking is terrible. As much as u pay for a room. There should b valet. It was nice & clean. I'd stay there again.
Comment from Hotel Management
Jul 8, 2014 by John S, Hotel Management
Thank you for the 5 star rating of the Crowne Plaza Louisville! Please accept my apologies for the problems you encountered with our parking lot during your recent stay. We do look forward to you returning. Sincerely, John Shake, GM
4 out of 5
by A verified traveler

Not worth the price!

Posted Jun 27, 2014
Cons: The breakfast buffet didn't look that great...we passed.
Location: Eat at Mike Linnig's! Our entire family really enjoyed it! Great food, great atmosphere! Huge portions! Casual and fun!
The hotel wasn't too bad but for the money we paid it should have been a lot nicer! It was clearly run down.
Comment from Hotel Management
Jul 2, 2014 by John S, Hotel Management
Thank you for sharing your feedback, we truly appreciate your cantor and openness, many updates are in story for our property and hope that when you return you will see the difference. Sincerely, John Shake, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from dayton, tn

Posted Jun 22, 2014
We enjoyed our weekend at the Crowne. There was plenty of space in the room for the two of us and our little one and all the toys. We will definitely try to stay there again.
Comment from Hotel Management
Jun 24, 2014 by John S, Hotel Management
Dear Meghann, We at Crowne Plaza Louisville appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel facilities highly, and are so glad you enjoyed your stay. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by Danielle from Lexington

Nice hotel close to airport

Posted Jun 19, 2014
Only stayed one night but my boyfriend and I had an overall wonderful experience for a night out on the town!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jun 15, 2014
Grrrrreeeeeeeeeeeaaaaaaaaattttttt great great great
Comment from Hotel Management
Jun 19, 2014 by John S, Hotel Management
Thank YOU!!!
3 out of 5
Recommended
for Everyone
by Lee from California

Close to airport.

Posted Jun 14, 2014
Lots of smokers near pool. Beds and pillows were hard. Nice restaurant. Nice pool with hard chairs to sit on.
Comment from Hotel Management
Jun 17, 2014 by John S, Hotel Management
Dear Lee Thank you for taking the time to send in your review, on behalf of the Crowne Plaza please accept my apologies for the pillows and bed in your room being hard. We thank you for the comments of the restaurant and pool being nice. We hope to see you again Sincerely, John Shake, GM
5 out of 5
Recommended
for Everyone
by david

Louisville training and exrecise

Posted Jun 11, 2014
Pros: Location, clean and restful
Location: work
Clean room, good food and drink. Great sleep. A great location for me to go to my Louisville office.
4 out of 5
Recommended
for Business Travelers
by david

always relaxing and you can get a good workout in.

Posted Jun 6, 2014
Cons: elevator floors are dirty
Location: Work
Good facilities, bar and restaurant. Extremely comfortable rooms.
Comment from Hotel Management
Jun 10, 2014 by John S, Hotel Management
Dear David Thank you so much for your 4 star rating of the Crowne Plaza Louisville, we are so glad that you find the bar, restaurant and facilities to be good, We look forward to your return, Sincerely, John Shake, GM
3 out of 5
by Weary Traveler from Kentucky

Shuttle Bug

Posted Jun 1, 2014
Room and hotel was clean, restaurant was pricey but excellent food. Loved the free shuttle to Kentucky Kingdom! Biggest downside was the long wait at check in and the pool was closed early because of a ton if unsupervised kids.