Interior entrance

Reviews of Econo Lodge Airport

2 out of 5
Econo Lodge Airport
6109 Preston Hwy, Louisville, KY

Reviews

6.4
Rating 10 - Excellent. 41 out of 245 reviews" "
Rating 8 - Good. 77 out of 245 reviews" "
Rating 6 - Okay. 54 out of 245 reviews" "
Rating 4 - Poor. 36 out of 245 reviews" "
Rating 2 - Terrible. 37 out of 245 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service
The room was clean, inside was quiet, beds were comfortable. The gentleman yelling at the Ford Mustang was odd but couldn’t hear him once inside. He was hard to avoid due to the small parking lot. All told would stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 4 nights in Dec 2023
Response from jay Patel on Feb 29, 2024
DERA HAPPY GUESTTHANK YOU FOR SHARING YOUR OPENION. WE APPRICIATE YOUR BUSINESS AND LOOK FORWARD TO SEEING YOU SOON IN NEAR FUTURE.SINCERELY,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine stay.
Stay was fine. Can't say I'm excited about the breakfast options. But it was clean and comfortable and the price and service were right.
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the money.
Stay was what we were expecting. Nice, but no frills. The jacuzzi was nice. Not enough blankets on the beds.
Stayed 1 night in Dec 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Alician

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely filthy and when I tried to get a room that didn’t smell like cigarette smoke the front desk person didn’t want to be accommodating. Then when he finally did switch rooms there were stains on all the furniture. Checked in and checked out the same day.
Stayed 2 nights in Sep 2023
Response from JAY PATEL on Sep 21, 2023
DEAR SIR ,SORRY FOR ANY INCOVIENCE, WE TRY FOUR DIFFERANT ROOM BUT STILL REFUSE TO STAY. ROOM AR GOOD BUT GUEST DON'T WANT TO ACCEPT.

4/10 Poor

Julie

Stayed 1 night in Jul 2023

8/10 Good

Margaret, Gwynn Oak

Stayed 1 night in Jun 2023

6/10 Okay

Cory

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful.
Stayed 4 nights in May 2023

4/10 Poor

Jason

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't much in liked, The room was dirty, the tub had a ring around it, the sheets were dingy and the smoke alarm needed new batteries. When we told them that the floor wasn't swept, They just simply slid the dresser over the dirt. WE WILL MEVER STAY THERE AGAIN... NEVER!!!!!
Stayed 3 nights in Apr 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, very helpful in getting what I needed when I did. If you’re looking for a quick stay and don’t want to pay outrages prices, this is the place. Very clean and well taken care of.
Stayed 2 nights in Mar 2023
Response from Jay on Mar 31, 2023
Happy Customer,thank you for taking a time to write a review. It is so nice to see such great reviews. We will share with our wonderful team so they can do their best for each coming guest. Once again we appreciate your business and looking forward to seeing you soon in near future.Sicerely,Jay PAtelGeneral ManagerEcono Lodge airport

2/10 Terrible

Erica

Stayed 1 night in Feb 2023
Response from Jay on Mar 31, 2023
Dera guest,Thank you for taking a time to write a review. we see our score are very low. please give us more detail so we can do our best. Please give us another opportunity so we can make your stay great.Sincerely,Jay PatelGeneral ManagerEcono Lodge Airport

6/10 Okay

Walter

8/10 Good

Demetrius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was nice
Stayed 1 night in Dec 2022

8/10 Good

Michael E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Jay on Nov 29, 2022
Dera Happy Guest,it is nice to see you stay was a great. Please give us more detail about your stay so we can do better for your stay. We appreciate your business and looking forward to seeing you soon in near future.Sincerely,Jay patelGeneral MangerEcono Lodge Airport

6/10 Okay

Amber

Stayed 1 night in Oct 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Festival
Came for LTL festival. The owner puts a lot of effort into keeping the hotel clean and keeps repairs up to date. Quiet and convenient to the Expo Center. Plenty of places to eat near by. Staff was friendly. NOTE: you will play musical chairs with the parking:)
Stayed 4 nights in Sep 2022
Response from jay on Sep 30, 2022
Dear Happy Customer,It is so nice to see our guests have a great stay. we will make sure all our team members will see this proud guest experience. we will do our best to make sure each guest's stay was wonderful. Once again we appreciate your business and look forward to hosting you soon in near future.Sincerely,Jay PatelGeneral Manager

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Lauren

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I feel terrible to leave a bad review because the staff was so kind. That was the only positive of our stay however. We stayed for two nights for a festival in town and weren’t expecting the Ritz, just needed a comfy place to sleep. When we got back after a long day, we peeled back the sheets the find a maggot on the pillow. I was horrified and the hotel employee was super apologetic but because the hotel was sold out there was nothing more he could do for us than change the pillow case. The entire bed and all of the linens were damp from the air conditioner. We were then kept up from all of the people entering the hotel all night as well as the jerk who pulled into the abandoned liquor store directly outside of our bedroom window and bumped their subwoofers from 2-3 am. The next morning I tried to get coffee from the complimentary breakfast bar, but instead got a cup full of thick sludge and had to find a nearby gas station instead. The parking lot was full of cars who had presumably driven back drunk from the festival and smashed into each other because of how small and tight the lot is. The second night was uneventful and we were able to sleep. The location was decent as far as proximity to the expo center. It was an $11 Uber to get there. Overall, was not the greatest hotel experience and we will be finding somewhere else next time we are in town.
Stayed 2 nights in Sep 2022
Response from Jay on Oct 29, 2022
Dear Guest,Thank you for taking time to write a review. We are very sorry that your stay was not great as you aspect. We will make sure our housekeeping team will looking for that and correct immediately. Sorry for inconvenience.Sincerely,Jay PatelGeneral Manager

2/10 Terrible

Emily

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was barely furnished. The air system clearly was full of mold as both my partner and I fell ill afterwards; we even left a day early. The room felt moist and there were fingerprints on the walls and ceilings.
Stayed 6 nights in Jul 2022
Response from Jay Patel on Aug 1, 2022
Dear guest, Thank you taking a time to write a review. we are sorry that your stay was not great as you aspect. Pleas give us other opertunity so we can make you happy stay. Sincerely, Jay Patel General Manager

6/10 Okay

Allen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not to bad
Stayed 1 night in Jun 2022
Response from JAy on Jun 28, 2022
Dera guest, thank you for your responses. we see good score but please give us more detail so we can serve better in all our guest. we appreciate your business and looking forward to seeing you soon in near future. Sincerely, Jay Patel General Manager

2/10 Terrible

Abdel kareem Mohammad

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Barely any parking, if you have a truck it’s hard to find decent spot. I had a trailer and didn’t pay attention when I booked in a hurry. But I did back up my trailer and it was out of the way and only took two spots which I booked room for 2. They made me unhook it and park individually, called me after to tell me I have to unhook it or park it outside of the motel, very rude. Hotel room smelled weird as soon as we came in, AC takes forever to cool the room even though it’s on all day, BREAKFAST was like 4 items you can eat (waffles, bagels, cupcakes and cereal. No elevator and honestly it was a mistake booking at this place and I travel a lot. Oh and they didn’t clean the room we had to remind them to clean and make the beds.
Stayed 3 nights in Jun 2022
Response from Jay on Jun 28, 2022
Dear guest, Thank you for taking time to write a review. We see your stay was no good as you accept. We have limited parking but if you have trailer with you please call us before arrival we will make sure that we accommodate or not. we try our best to make guest happy but sometime very difficult. once again thak for your business. Sincerely, Jay Patel General Manager

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness
Just ok
It was just ok. I appreciated the fridge in our room but there was no coffee maker. The room was very clean. And everything was in working condition. The free breakfast was minimal.
Stayed 2 nights in Jun 2022
Response from JAy on Jun 28, 2022
Dear Happy Guest, It is nice to see your response. we see you like our clean comfort room and refrigerator. we have 24 hrs. coffee in lobby. We do see your suggestion about in-room coffee but there is limited space we have but it is great to have in-room. we appreciate your business and looking forward to seeing you soon in near future. Sincerely, Jay Patel General Manager

2/10 Terrible

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Donte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Jay Patel on Jun 3, 2022
Dera Happy Customer, I am so pleased to see such great review. I am glad you like our service and facilities. I will share this review with our team so they will do there best for our guest. We appreciate your business and looking forward to seeing you soon in near future. Sincerely

8/10 Good

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and convenient.
Stayed 1 night in May 2022
Response from Jay Patel on Jun 3, 2022
Dear Happy Customer, It is so nice to see such a great review. I am glad you like our clean service and facilities. we appreciate your business. see you soon in your next trip. Sincerely,

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was fine. It wasn't near the airport.
Stayed 1 night in Apr 2022
Response from Jay on Apr 26, 2022
Dear Happy Guest, It is nice to see such great review. we glad you like our facilities and location. we appreciate your business and looking forward to hosting you in near future. Sincerely, Jay Patel General Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jay Patel on Feb 1, 2022
Dear Happy Guest, It's so nice to see such a great score. Please give more detail in the future so we can do much better for all our future guests. We Appreciate your business and look forward to hosting you in near future. Sincerely, Jay Patel, General manager Econo lodge Airport

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what i expected
Paper thin walls. Paint peeling/ bubbling in bathroom. Not worth the price i paid for a night
Stayed 1 night in Dec 2021
Response from Jay Patel on Feb 1, 2022
Dear Guest, Thank you for taking the time to write a review. We are very sorry that your stay was not great. please give us another opportunity so we can make a wonderful stay. Once again we appreciate your business. Sincerely, Jay Patel General Manager Econo Lodge Airport

6/10 Okay

Christopher

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Amenities
Overall this is not a bad hotel. It is tucked away just enough that it does not seem to be effected by the environment it is surrounded by. The area around it is not that nice and appears to be very depressed with a good amount of police activity. If you stay here, just be aware of your surroundings. Our stay was quiet and uninterrupted. We had our service dogs with us because when we booked this, the site said they accepted dogs however they do not. The owner forced us to show documentation that they are service animals and we had to pay them a dog fee of $15 a night for each dog for our 3 night stay so we paid an extra $90 to have our service dogs stay with us. The site also says they have a continental breakfast. Although the equipment is there for breakfast, they do not provide anything. Its cheap, clean and quiet. Not mad about my stay, just not impressed.
Stayed 3 nights in Oct 2021

6/10 Okay

Avery

Traveled with group
Disliked: Cleanliness
I had my vehicle broken in and some tools were stolen.
Stayed 3 nights in Aug 2021
Response from Jay Patel on Aug 31, 2021
Dear Guest, It was so sorry to see that happened in your car we try our best to make sure each guest has a happy stay. Sorry for any inconvenience and looking forward to seeing you soon in near future. Sincerely,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure why they wanted a cash deposit in addition to my credit card.
Stayed 1 night in Jul 2021
Response from Jay Patel on Aug 31, 2021
Dear Happy Customer, Thank you for taking the time to write a review. it nice to see you like overal stay only issue with deposits but it is refundable. Let's know your next stay we will make sure it will address proper. Sincerely,

4/10 Poor

Tracy

Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay again.
The bed was broken down and not comfortable. The room was very hot when we got there. And it was 90 out side took for ever to cool down. Had to crank up the fridge for my husbands insulin. Breakfast was coffee and granola bars. Not a very romantic weekend getaway. Left a day early because was done with it.
Stayed 3 nights in Jun 2021
Response from Jay Patel on Jun 30, 2021
Dear guest Sorry to said but we don’t find you in our property. So please remove this comment

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Jay on Jun 22, 2021
Dear happy customer It’s nice to see such great review. We will share this review with our team. Once again we appreciate your business and looking forward to seeing you soon. Sincerely Jay Patel General manager

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Jay Patel on Jun 22, 2021
Dear happy customer Pleasure to see such great review. Our team will make sure everyone has nice and comfortable stay. We appreciate your honest feedback and looking forward to seeing you soon in near future. Sincerely Jay Patel General manager

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Jay on Nov 20, 2020
Dear happy Customer, Thank you for taking the time to write a review. It is so nice to see such a nice review. Once again we appreciate your response. we looking forward to seeing you soon in near future. Sincerely Jay Patel General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was average. It was clean, and quite. Sorta out of walking distance from most of the restrunts.
Stayed 3 nights in Aug 2020
Response from JAy on Aug 20, 2020
Dear Happy guest, Thank You for taking the time to write a review. we glad you like our service and cleanliness. we will be looking forward to seeing you soon in the near future. Sincerely Jay Patel General Manager Econo Lodge Airport

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was dirty supposed to be a non-smoking room but had cigarettes burns on the quilt and the room was dirty.
Stayed 1 night in Feb 2020
Response from jay on Feb 25, 2020
Dear guest, Thank you for taking the time to write a review. Sorry for the inconvenience. we will talk to our team to make sure this will address in a proper manner. once again we appreciate your business please give us an opportunity to make your stay great. Sincerely, Jay Patel General Manager Econo Lodge Airport

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from Jay on Nov 26, 2019
Dear guest, Thank you for taking a time to write a review. We are very sorry that your stay didn’t great as you plan. Please provide more feedback so we can improve our service. We like to make sure all our guest has pleasant stay. Once again sorry for any inconvenience. Please give us other chance to make great stay in near future. Sincerely Jay Patel Econo Lodge Airport

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had some sort of plumbing issue and made the entire room smell like sewage. Fans had to run non-stop to try and air it out.
Stayed 4 nights in Oct 2019
Response from Jay on Oct 18, 2019
Dear guest Thank you for taking a time to write a review. I am sorry that your stay didn’t great. I will personally check this issue and let our maintenance team will address immediate. Once again sorry for inconvenience. Sincerely Jay Patel General manager

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
My room had a shower curtain that wouldn't close in front and it leaked water onto the floor. Not enough parking and was difficult to leave the hotel because a car was parked right behind me. Free breakfast was a small selection and the worst coffee I ever had and was located in a very small area.
Stayed 2 nights in Sep 2019
Response from Jay on Oct 21, 2019
Dear Guest, Thank you for taking the time to write a review. We are very sorry that your stay was no great. We see you have some issues with our parking and breakfast. I will make sure our team will address this in a proper manner so every guest has a pleasant stay. your feedback will motivate our team. Once again sorry for the inconvenience. Sincerely Jay Patel General Manager Econo Lodge Airport

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Minimal parking. Nice staff, continental breakfast decent. Rooms were average. Easy access to highway, airport and expo center
Stayed 5 nights in Sep 2019
Response from Jay Patel on Oct 7, 2019
Dear Happy Customers, It is our pleaser to see such nice review. It will encourage our staff to do great service each of our customer every time they stay our property. One again we appreciate your honest opinion. we will be looking forward to hosting you again in the near future. Sincerely, Jay Patel General Manager Econo Lodge Airport

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Multiple blue tarps on roof covering holes, our sink in the room was clogged the entire stay, and didn’t seem very clean. We got what we paid for though.
Stayed 2 nights in Sep 2019
Response from Jay Patel on Oct 7, 2019
Dear Guest, Thank you for a taking the time to write a review. We are very sorry that your stay did not as great as you accept. I will make sure our maintenance team will address this issue immediately. Once again we appreciate your business and give us an opportunity to serve you in the near future. Sincerely, Jay Patel General Manager Econo Lodge Airport

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay no attention to the negatives reviews.
Perfect location, and everything was very nice except for the dryer. (No biggie) Besides the dryer.... Two thumbs up. Well done.
Stayed 1 night in Sep 2019
Response from Jay Patel on Sep 12, 2019
Dear happy guest, Thank you for taking a time to write a review. I am sorry that our guest dryer as some issues. Our maintenance team will take it seriously and make sure it will address properly. It is so nice to see everything else was nice. Once again I appreciate your business. We will welcoming you in near future. Sincerely Jay Patel General manager Econo Lodge Airport

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Jay Patel on Sep 10, 2019
Dear happy customer, Thank you for taking a time to write a review. It is so nice to see good scores. It will encouraging our staff to do more great service to all our guest. Once again we appreciate your business. We will welcoming you in near future. Sincerely Jay Patel General manager Econo Lodge Airport