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TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
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Property Amenities
Extended Stay America Louisville - St. Matthews features a seasonal outdoor pool, barbecue grills, and a picnic area. This pet-friendly hotel also offers coffee in the lobby, laundry facilities, and complimentary use of a nearby fitness facility. The property has a front desk available during limited hours. Complimentary parking is available on site.
Rooms
Extended Stay America Louisville - St. Matthews offers 66 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Accommodations offer separate sitting areas and include sofa beds. Televisions come with premium cable channels. Kitchens offer refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.
Rooms are equipped with wireless Internet access. Business-friendly amenities include desks and phones with voice mail; free local calls are provided (restrictions may apply). Additionally, rooms include windows that open and blackout drapes/curtains. Housekeeping is offered weekly and hair dryers can be requested.
Room Amenities
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Showing 1 - 3 results (of 3)
“I Will Never Go Back!”
This hotel was in complete disrepair. The carpet was stained everywhere and was not vacuumed. The walls were covered with dirt, food, and what looked like blood. The door hinges were broken and the bathroom was disgusting. The whole hotel and my room smelled like a liter box for cats. The TV was tiny and the cable was full of static. I have never stayed somewhere so gross.
“Okay For The Price”
Hotel staff is very helpful and friendly, and the hotel is a good value for the price. That being said, there are a few things that seem to fall between the cracks. For example, the room key cards do not open the outside door near the parking area, making unloading and loading a bit more inconvenient. After checking in, nothing was done to the room the entire three days I stayed. I did have plenty of towels, toilet paper, tissues, etc... so this wasn't a huge problem. (And, when I asked for it, I was given more coffee.) The wireless Internet service seemed a bit sporadic as well, and the staff seemed to be working with someone on this frequently while I was there. All in all, fairly minor issues, and I would probably consider staying at the hotel again...
“Look For It In Louisville”
Convenient if you can find it. Tucked away behind a private hospital? No elevator like the one I stayed at in Columbus. Had to carry everything up (5) steps. Rooms clean, small, efficient, comfortable.
“Don't Stay Here”
My husband and I have both traveled extensively, and this hotel rates as one of the worst places that we have ever stayed. It was an old building and had not been maintained or updated. The security bar at the top of our room door was barely hanging on, and the manager was aware of it. She said that she would have it fixed if we wanted her to. It should have been fixed before we were assigned the room! The room did not feel clean; the carpet felt scuzzy. There was no shampoo in the bathroom, and when we asked for a hair drier, we were told that they were all checked out. If you want your room made up or clean towels changed out, it costs an extra $3/day.
“You can do better”
I stayed there just one day, but would have checked out if I was staying longer. Halls had a smell, the hotel was very, very tired, including the old dirty couch cover in the lobby. If you can't replace the couch, replace at least the cover. This was typical. Many good stays at Extended Stay, but this location is not one of them.
TripAdvisor Traveler Rating:
(based on #### traveler reviews)
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The preferred airport for Extended Stay America Louisville - St. Matthews is Louisville, KY (SDF-Louisville Intl.) - 11.2 km / 7 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
