Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Great place to stay , close to the KY Expo center and surroundings. The only thing negative was the sound of planes landing/taking off since its close to the airport.
Comment from Hotel Management
Apr 27, 2015 by Brooke Potter, Hotel Management
Thank you very much for taking time to write a review. I am very sorry you heard the airplanes during your stay. We truly appreciated your patronage and hope to see you again. Kindest Regards, Brooke Potter, Director of Sales
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Good Location. Middle of the road/average hotel. Staff not the friendliest. Restaurant expensive.
Comment from Hotel Management
Apr 17, 2015 by Hotel Director of Sales, Hotel Management
Thank you for writing for a review. I apologize that you felt our restaurant was expensive. Also, I am terribly sorry the staff did not meet your expectations. We always want to meet and expectations for all of our guests. Kindest Regards, Brooke Potter, Director of Sales
4 out of 5
by A verified travelerfrom Owensboro, KY

Hotel in Louisville near airport

Posted Apr 9, 2015
Pros: Clean rooms, restaurant and bar
Cons: Breakfast should be included in stay
Location: Next to airport, zoo, and lots of dining near-by.
Hotel was nice, rooms were clean, staff was friendly. Having a restaurant in the hotel was nice. However, food was a little over priced, and was not happy there was no continental breakfast. For the price that should have been included.
Comment from Hotel Management
Apr 13, 2015 by Director of Sales, Hotel Management
Thank you so much for choosing to stay with us and for the 4-Star review. I am so glad you enjoyed your stay with us. Kindest Regards, Brooke Potter, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chattanooga

Convenient

Posted Mar 17, 2015
If you are attending a sporting event at U of Louisville this hotel couldn't be more convenient. An easy walk to the stadiums and minutes from Churchill Downs and the airport.
Comment from Hotel Management
Mar 24, 2015 by Brooke Potter, Director of Sales, Hotel Management
Thank you so much for writing a review! I am so glad you found our hotel to be convenient to some of Louisville most visited attractions! We hope to see you again!
5 out of 5
Recommended
for Families
by Geoffreyfrom Buffalo, NY

Quiet Airport location

Posted Jan 29, 2015 on Hotels.com
Just a quick overnight stop while traveling cross country. Very little time spent there. I was concerned about plane noise but it was super quiet from any of that. It must have been off the flight path. We did have a mix up when trying to book the room near midnight. We could not go back in time on line to book the room. The customer service rep stated there was a charge for parking (which we paid extra for) which was un-true. Parking is free and not a issue in this neighborhood. We asked the clerk on the night shift if we could trade for a breakfast and she happily gave us vouchers for a full sit down breakfast. Breakfast was prepared in their little restaurant and it was very good.
Comment from Hotel Management
Apr 18, 2015 by Jeff Parrish, Hotel Management
Geoffrey - Thank you so much for staying with us. I apologize for the confusion on the parking, we have a few new employees that may have been confused on our policies. I am happy to learn that the issue was resolved and you were taken care of. Thank you so much for the 5-star review. I am glad you enjoyed staying with us. Kindest Regards, Brooke Potter, Director of Sales
5 out of 5
Recommended
for Families
by Lowellfrom Hinesville ga

stay

Posted Jan 15, 2015 on Hotels.com
It was great
Comment from Hotel Management
Apr 4, 2015 by Jeff Parrish, Hotel Management
Lowell, Thank you very much for your business!
4 out of 5
Recommended
for Families
by A verified traveler

Good Stay

Posted Jan 2, 2015
Pros: Clean
Location: Mega cave, Fourth St Live
Very clean, very child friendly. My family of five had a great time.
Comment from Hotel Management
Mar 12, 2015 by Jeff Parrish, Hotel Management
TX5, Thank you for the great remarks about your stay with us. Please bring your family back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2014
Front desk staff were very friendly and helpful. Pool and fitness room very nice.
Comment from Hotel Management
Dec 30, 2014 by Front Office Manager, Hotel Management
Thank you so much for taking time to review our hotel and for the positive feedback. I am so glad you enjoyed our amenities and found our staff to me helpful and friendly. We hope to see you again! Kindest Regards, Brooke Potter, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

SDF Airport stay

Posted Nov 30, 2014
We were told that we could get a shuttle to a 7am flight when we booked this hotel, but upon check-in we were told that the shuttle did not start until 7am on Saturdays. We had to pay for a cab to the airport. I'm confused as to why an "airport" hotel does not run shuttles until 7am on weekends, especially when I specifically called and made sure to verify that it would be available on that date. Otherwise, a great hotel.
Comment from Hotel Management
Dec 23, 2014 by Front Office Manager, Hotel Management
Cooper - Thank you so much for reviewing our hotel. I will definitely pass on the information. I am so glad that overall you had a nice experience. Thank you again. Kindest Regards, Brooke Potter, Director of Sales
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 30, 2014 on Hotels.com
Comment from Hotel Management
Feb 21, 2015 by Front Office Manager, Hotel Management
Thank you for staying with us at the Holiday Inn Airport Fair/Expo! Kindest Regards, Brooke Potter, Director of Sales