Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Best hotel experience I've had in awhile.

Posted May 17, 2015
Check in literally took 2 seconds, room was immaculate, staff was awesome. The only negative was that the fitness center was closed due to flood damage, which I was not informed of despite asking about it while calling to inquire before making the reservation. Kind of a big deal for me, but otherwise, everything was amazing. Couldn't have been a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Pros: good price, pretty grounds, loved the walking trail
Location: Not much near by but within a short drive
Pleasant staff, courteous and friendly. Beautiful location, overall very satisfied with our stay
2 out of 5
by A verified traveler

Base of time away

Posted May 11, 2015
Can't believe they charge for internet access let alone the extreme cost for internet. Cleanliness was terrible not sure the room was cleaned before or during the time we were there except by us. Items in the room were broken.
2 out of 5
by A verified travelerfrom Lansing, MI

Not a good experience.

Posted Apr 30, 2015
Pros: The staff were very friendly and we were greeted regularly as they passed by.
Cons: Shuttle service from hotel to casino needs to improve. Clear disclosure of extra charges (for the bottled water for example).
Location: A nice drive about 20 miles to Louisville, KY.
At check-in, there was no option to choose a barrier-free room or a particular floor or a room near the elevator. Staff were pleasant and friendly. Housekeeping was great. We didn't want to use valet service, but the valet said they could not lend us a luggage cart. The casino was very far from the hotel which was a problem for the elderly in our group. There was a short shuttle service, but it was not nearly far enough to be of any effect. The linens and blankets were quite thin. The fitness center was not open due to recent flooding. The rooms were adequate but slightly dated. We didn't see the warning on the bottled water (quart bottles) that it would cost us $4 each until we already drank four of them. Our fault, I suppose, for not paying attention, but the little warning was only on one of the two bottles in the room. It cost us $16 plus tax for one gallon of bottled water; outrageously over-priced. We thought the bottled water would be complimentary because of the poor quality of the tap water. I dined at one of the restaurants in the casino and found that the chair I sat on had some sort of goop on it which had transferred to my jeans. After alerting the restaurant staff, I felt like I was made a fool by the manager snapping pictures of my rear end in front of the rest of the customers. They asked me the brand of jeans I was wearing and my size as if they would replace my jeans entirely. Finally, I just said, I'll send you a bill for the dry-cleaning.
2 out of 5
by A verified travelerfrom Ontario Canada

Seemed like a good deal at the time...

Posted Apr 19, 2015
Pros: It was clean.
Cons: Please reread my "experience".
Location: A little out of the way, but so what.
I stayed here because I wanted to save a few dollars and still get a good room in a proper Hotel. I had no problem with it being a little out of my way. First problem was finding my way to the Parking area and then slugging my baggage quite some distance into the hotel and up to the Front Desk. (Then up to the seventh floor). But Check in was quick and easy and I was off to the room in seconds. The room was clean, large and exactly what I wanted (it seemed). Then I found out there was an additonal charge for WiFi. This was very disappointing since we needed WiFi, and when you consider that WiFi is free almost everywhere these days, a little annoying. I suffered without it. But the biggest problem with our stay was the noise. I hardly slept 4 hours the entire night. The Fridge hummed and buzzed. The A/C whirred. The plumbing(?) in the walls banged and boomed. The neighbours on both sides could be heard through the paper thin walls. One neighbour had their TV booming until 3am. And the noise from the hallway was just as bad (until early into the morning hours). I was grouch in the morning and suffered from exhaustion the next day. I was glad to leave this Hotel. I have stayed in cheap Motels and slept better.
Comment from Hotel Management
Apr 21, 2015 by Andrew, Hotel Management
It's unfortunate that you didn't find your room as comfortable as it could have been. Should you experience these problems again, call down to the front desk and they will do whatever is in their power to make your stay legendary. Also, should you need WiFi, we offer it for free in the hotel lobby, as well as dedicated workstations that are wired, for our guests convenience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Getaway

Posted Apr 16, 2015
Good trip, comfortable room and enjoyed the Cassino.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Excellent Facility Throughout - Very Clean!

Posted Apr 13, 2015
Stayed at Horseshoe Southern Indiana on 4/10/2015. Was very impressed with the facility. The service was excellent, food was great and the facility very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2015
Nice hotel with a lot of services, mainly at the Casino (5 minute indoor walk). Quiet by the time I was there, except at the pool where there were families with young kids.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Too far

Posted Mar 29, 2015
Pros: Staff
Cons: Update everything
Location: Absolutely nothing in the area other than the outdated slot machine they call a casino.
Much farther from Louisville than stated. Casino old and unimpressive.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom r

Close to casino

Posted Mar 27, 2015
Quiet, many food choices the only downside is the casino allows smoking and it reeks of smoke, only one floor is non smoking