Ratings based on 623 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Livonia, MI

Not at all what we expected

Posted Jun 30, 2015
The water was shut off when we arrived at 5:30 pm. It came on around 9:30 pm. We couldn't shower or use the toilet during that time. The sheets on the bed were covered with someone's hair. The night manager came up and changed the sheets, I helped him to speed things up. The next morning before we checked out, Julie in maintenance walked in the room without knocking. I'd just gotten out of the shower and was naked. She said hello after opening the door. I jumped behind the wall by the bed. She apologized and left. I went to the door, yelled down the hall and asked what she needed. She said she just needed to check "something" and would come back later. The hotel looks great, food was decent, staff was friendly. But we WON'T be back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Non business

Posted Jun 20, 2015
Staff was exceptional, rooms were clean and spacious. Would definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good price for the area

Posted Jun 16, 2015
When we checked in, the hotel was having computer issues but they made sure we were happy. Staff was helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jun 14, 2015
Every thing was great. Best all around experience I have had staying at a hotel for a long time. Clean, spacious, staff was great.
Comment from Hotel Management
Jun 16, 2015 by Mike, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Layayette, IN

Nice hotel accessible to Louisville

Posted Jun 7, 2015
Was looking for a place not too far from Louisville that offered free parking, free wi-fi, and free breakfast, and this was a great match. Also happy to find a nice spacious room with a couch, clean and modern hotel, and close to lots of great restaurants and shopping. Added bonus of having a Barnes and Noble out the back door. Only complaint was a bathroom so tiny the toilet was installed at a slight angle and there was barely room to close the door.
Comment from Hotel Management
Jun 10, 2015 by Michael, Hotel Management
I am glad you enjoyed the hotel! We are situated nicely with several restaurants around us. I apologize you were not so pleased with the bathroom. We are excited about an upcoming renovation and we will hopefully address the issues you experienced in the bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2015
Clean, decent breakfast, good price. Problem with billing as we used Expedia and front desk attendant still charged us for extra rate Adjustment is being made but still a hassle to deal with.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Jun 4, 2015
Pros: Location was convenient
Cons: Adequate housekeeping on first and second days, after that not so much...coffee pot area not wiped down, dirty coffee cup left. The bed was always ok.
Staff was very friendly and helpful. Breakfast provide was plentiful and enjoyable. Housekeeping services varied day to day...some good, others not so good.
Comment from Hotel Management
Jun 16, 2015 by Mike, Hotel Management
I apologize with the inconsistent experience you had with housekeeping. We will coach them and correct the not so good ones as you mentioned to try and improve!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
A little overpriced for the hotel. The bathroom was very tiny and the door hit on the toilet seat.
Comment from Hotel Management
Jun 16, 2015 by Mike, Hotel Management
The hotel's rates do fluctuate due to occupancy. I appreciate the feedback on the bathroom, we are looking at addressing this in our next renovation.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
Overall it was okay. The best thing they had was the free breakfast buffet. Don get Starbucks Coffee in the hotel tho.
5 out of 5
Recommended
for Everyone
by A verified traveler from Schenectady, NY

Nice hotel away from city by a few miles.

Posted May 27, 2015
This was a nice hotel. All we needed to do was just stay for the night. This is our 2nd time in the city and we have already done the city thing so it was good to be away from it all.
Comment from Hotel Management
Jun 16, 2015 by Mike, Hotel Management
I am glad you enjoyed the hotel's location! We hope to see you again soon!