Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Schenectady, NY

Nice hotel away from city by a few miles.

Posted May 27, 2015
This was a nice hotel. All we needed to do was just stay for the night. This is our 2nd time in the city and we have already done the city thing so it was good to be away from it all.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Good hotel in convenient location for travel

Posted May 24, 2015
Pros: Location and facilities. Excellent breakfast and 24/7 catering options on site.
Cons: Small laundry facility for guests.
Location: Shopping. Dining. Outlet mall within 15 miles. Bookstore and cafe adjacent. Bourbon trail and distilleries.
Stayed here on a road trip to visit friends. Location provided easy access to get around town without getting stuck in downtown traffic problem areas. Excellent selection of shopping and dining in the area. Staff helpful and attentive. Rooms spacious and with good facilities.
Comment from Hotel Management
May 27, 2015 by Michael Klus, Hotel Management
I am so glad you enjoyed your stay with us! We greatly look forward to having you stay with us again when traveling thru Louisville!
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall Comfortable

Posted May 19, 2015
I picked this hotel because of the sitting room area. The sleeper sofa with extended sofa area was very comfortable. The room was spacious but the bathroom area was a little small. The extra sink/counter space above the refrigerator was nice to have along with the large mirror above it. A microwave in the room would have been so handy, but I was allowed to use the one in the breakfast area. The morning free breakfast was very good meeting everyone's needs.
Comment from Hotel Management
May 27, 2015 by Michael Klus, Hotel Management
We are glad you had a great experience here at the Hyatt! We hope you will stay with us again when traveling thru Louisville. In regards to your comments on the rooms, the hotel is slated to undergo possible renovation in late fall this year! We are excited for the changes!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Staff was friendly and well welcoming. The staff let us check in early, even when they had a busy night prior to our check in date. They gave us the next cleaned room immediately.
Comment from Hotel Management
May 27, 2015 by Michael, Hotel Management
I am so glad you found the desk to be helpful and friendly. I am always pleased when we can honor our guests requests and let them check in earlyl! We hope you will choose us again when traveling to Louisville.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Michigan

Clean and comfortable

Posted Apr 29, 2015
Pros: Good location, quiet room
Location: Plenty of good dining options
It was a clean and comfortable hotel, good breakfast, nice to have a small bar in the lobby. Great experience.
Comment from Hotel Management
May 27, 2015 by Michael , Hotel Management
We strive for all of our guests to have such an experience and am very pleased you enjoyed it! We hope to see you again very soon!
5 out of 5
Recommended
for Families
by A verified travelerfrom Arlington Heights, IL

Great place to stay.

Posted Apr 11, 2015
Pros: Staff could not have been better!
Cons: Nothing I can think of.
Clean, comfortable, and convenient. Friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Simply Fantastic!!!

Posted Apr 7, 2015
Pros: Staff, location, room size, comfortable king bed, cleansiness, free parking and breakfast.
Cons: All was great!
I drove for eleven hours from Ontario to Louisville to watch my son compete in a Track and Field tournament on Easter weekend only to find out that when I arrived the competition was cancelled due to flooding. The staff was amazing and did everything they could possibly do to make my mom and I comfortable. Unfortunately, I don't recall all the names but Matthew at the front desk on the morning of checkout was very helpful.They were so compassionate and made no fuss when I had to cancel my second night. The room was spacious, clean, quiet and impeccable. The breakfast in the morning was great with a wide selection of both hot and cold. The hotel is in a beautiful area with plenty of good restaurants and shopping. I would definitely recommend this hotel and return in a heartbeat!!!!
3 out of 5
by A verified travelerfrom Chicago

Tiny bathroom. If a person weighs....

Posted Mar 26, 2015
Pros: Nothing
Cons: All that I mentioned above.
Location: I have no idea. And I don't care.
If a person weighs more than 120 pounds they will not fit in the bathroom. It is the smallest I have ever seen in 50 years of traveling around the world. The toilet paper is like desert sand. The "king bed" is a SMALL KING. It is shoved up to the outside wall and AC/Heating box with almost no space to getr into the bed. The breakfast is okay, but hot food is cold. Not easy to find a place to sit as the seating is spread out through the lobby area. For the price, not a good buy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay.

Posted Mar 17, 2015
The room was clean and comfortable. The staff was extremely friendly and accommodating. The equipment in the gym was exceptional. I would definitely stay here again.
1 out of 5
Recommended
for Everyone
by A verified travelerfrom u

Ok

Posted Mar 12, 2015
Was given the wrong room, the ac/heater motor went bad, no spare room; offer to transfer to another hotel but staying locally did not make sense to change hotel at 12:30 am. The manage staff was suppose to call but I have not receive a call yet.