Ratings based on 547 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ky

Posted Jan 12, 2015
Hotel staff was extremely nice! Hotel was very clean!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Room was very comfortable, but breakfast was not good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom denver

Posted Jan 2, 2015
Nice facility. Enjoyed our time. Very clean and updated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tuscaloosa, AL

Great new hotel

Posted Jan 1, 2015
We enjoyed our stay at this clean and new hotel. The staff was friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tuscaloosa, Al

Clean and comfortable

Posted Dec 30, 2014
We were in town so my husband could work nearby so we needed a place close to the facility as well as sites for me to explore. This was the perfect place! The staff was very accomadating and the room was clean. There are a plethora of restaurants near by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Holiday stay

Posted Dec 26, 2014
Granted the hotel was not busy during the holidays, but the staff was outstanding. All very friendly and helpful. Suite room was great!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, KY

Excellent hotel and service!

Posted Dec 25, 2014
Close to shopping, dining, and interstate. Quiet room and very comfortable bed! Great value!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom N KY

Our stay was comfortable.

Posted Dec 21, 2014
Our room had some areas missed when vacuumed. The breakfast on Frday was mediocre, donuts stale, biscuits very dry. Saturday breakfast was better with scrambled eggs and sausage.
2 out of 5
by A verified travelerfrom KY

Bad management

Posted Dec 13, 2014
The tv was broken so they offered to move us from a king to two doubles. They wouldn't give a discount. The manager was extremely rude to me, my guests, and his staff. It was a bad situation exacerbated by the night manager
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom NY/SD

Every year for business.

Posted Dec 5, 2014
Pros: Quiet, good breakfast, clean, great staff, easy parking, close to favorite restaurant (Bone Fish).
Cons: The offering of cable TV channels need to be expanded.
Location: Bone Fish Grill, Carrabas, Brick House are all 3 great restaurants within easy walking distance.
I come to the area for business every year at the same time and I wouldn't stay any place else. The convention I come for is located near many other hotels but I specifically travel farther to stay here. The quiet, the staff, the clealiness, the easy parking and the location to nice restaurants (Bone Fish, Carrabas, Brick House) are why I choose to stay at the Hyatt Place Louisville East.