Lobby

Reviews of SureStay Plus by Best Western Louisville Airport Expo

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1009 reviews" "
Rating 8 - Good. 292 out of 1009 reviews" "
Rating 6 - Okay. 89 out of 1009 reviews" "
Rating 4 - Poor. 41 out of 1009 reviews" "
Rating 2 - Terrible. 45 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Casey

Traveled with family
Nice room. Fairly quiet being next to the airport. Friendly staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, staff friendly and the breakfast was good as well
Stayed 2 nights in Mar 2024

6/10 Okay

kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The hotel its self was ok. Nothing fancy but great price for one night. Room was clean. Good neighborhood. Beds were comfortable. Front desk staff were all nice. Lobby was nice and clean. Other reviews were talking about airplanes being loud…. you are directly across the Hwy frm the airport. Of course you will hear them. They didn’t bother us though. My only complaint (that’s not the hotels fault) There was someone near our room that was, what sounded like, bouncing a basketball until 2:00am. Started back up around 9:00. It was bad!
Stayed 1 night in Mar 2024

4/10 Poor

Brooke

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom floor was covered in hair and dirt. The tub had hair in it and the counter outside the bathroom was dirty and had some hair on it. The staff was not overly friendly either, except for the nice gentleman that checked us out this morning
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Very clean, friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Anna, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Mar 2024

2/10 Terrible

Donovan

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
We loved walking to the Craft House for pizza and beer. Great place!! Locals were very friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle, Sykesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem. Close to airport, convention center, and easy caccess to highways. Safe, spotlessly clean, and easy parking. Staff attentive.
Stayed 4 nights in Feb 2024

10/10 Excellent

William

Stayed 3 nights in Feb 2024

10/10 Excellent

Anthony

Nice clean room would stay again
Stayed 1 night in Feb 2024

8/10 Good

Dmytro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024

8/10 Good

daniel

Traveled with partner
Liked: Staff & service, amenities
It was all good need to put handles in the shower but other than that all cleaned well and a good place to say for the price
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was neat and clean. The staff friendly and the room was very clean. We enjoyed our stay there.
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great stay at the hotel. It was quiet, comfortable, and the staff were super friendly. You can also tell it's been newly updated/renovated so it was overall very nice décor and super clean. Would definitely stay here again when we come in to town.
Stayed 1 night in Jan 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very surprised. Clean rooms and property. In a bit of a skechy neighborhood but not too bad.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy checkin staff was really helpful and accommodating.
Stayed 1 night in Jan 2024

10/10 Excellent

Deb

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great & very helpful!.
Stayed 1 night in Jan 2024

8/10 Good

angie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet, pet friendly. Girl at front counter was nice and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria, Glasgow

Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

marlene

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and clean. Breakfast was goodand well stocked. Close to Kentucky Expo. Walkable to some good restaurants.
Stayed 4 nights in Jan 2024

10/10 Excellent

Harold

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2024

10/10 Excellent

William

Stayed 1 night in Jan 2024

10/10 Excellent

Virginia

Stayed 1 night in Dec 2023

10/10 Excellent

Randi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped in for 1 night after traveling all day. We had an easy check in, front desk lady was sweet and gave us extra bedding for the pullout bed. In the morning we had a pretty good breakfast with several options. Went to the front desk to see if they happen to have any deodorant for sale, unfortunately he didnt. As my husband was walking back to our room the front desk gentlemen ran and gave him a stick of deodorant he came across(yes new)! No charge he said! We really appreciated the hospitality! It was a nice stay. We will be back!
Stayed 1 night in Dec 2023

10/10 Excellent

Roni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Everything was clean, staff was friendly and the breakfast was good. We drove 4 hour's to see the lights under louisville. Im so glad we chose this hotel. It was near the airport. I enjoyed watching the planes landing and taking off. If in this area again we would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Sondra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place is very nice and clean. Quiet which is nice as well and literally 4 mins from the airport. So very convenient . However if you don’t want to to be charged when you book it then they charge you anyway. I specifically chose the option to pay when I got here on Travelocity but was informed the owner doesn’t do that when I was ask why I was charged before I ever arrived. The option is on Travelocity so if it’s NOT an option then they shouldn’t be advertising on a site that offers it causing confusion etc when I get a notice that my card was charged hours before I arrived. Other than that it seems very nice. Haven’t had breakfast yet to give that a review. Front desk gentleman was very nice regardless of the charging issue…
Stayed 1 night in Dec 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Scott

Business traveler

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and convenient
Super quiet. Super convenient to expo center. No frills. But in today’s DoorDash era, having room service doesn’t matter to me. Breakfast was clutch
Stayed 3 nights in Nov 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked how clean it was. Hot breakfast including eggs and sausage was great. So close to the airport which we liked.
Stayed 1 night in Nov 2023

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Overnight stay for an early flight. Gentleman at front desk was very nice and told us about a place not too far to get pizza. We had a king room, very spacious and very clean, bed was super comfortable with lots of pillows. Absolutely would stay again if needed.
Stayed 1 night in Nov 2023

8/10 Good

James

Stayed 3 nights in Nov 2023

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for us as it’s very close to the Expo. Room was spotless & the bed was soooooooo comfortable. Just need to add sausage gravy at breakfast for us livestock people 👍
Stayed 3 nights in Nov 2023

8/10 Good

Jo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Linda

Traveled with pets
Liked: Cleanliness
The lobby area was really nice
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel actually sent someone to pick me up after I waited a long time for a shuttle that never came. The hotel does not operate its own shuttle.
Stayed 1 night in Nov 2023

6/10 Okay

Clinton

Liked: Staff & service
This is an average property, but worth the price. Would stay here again. The staff is very honest. I'd forgot my laptop in my room and one of the staff came running out with it before I left. I was heading to Sault Ste Marie and would not have noticed until then.
Stayed 1 night in Sep 2023

10/10 Excellent

Emilce

Stayed 1 night in Nov 2023

8/10 Good

Berneta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need grips in the showers.
Stayed 4 nights in Nov 2023

8/10 Good

Kenenth

Stayed 2 nights in Nov 2023