Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Nice hotel, but very rude drum sets below our room

Posted Apr 20, 2015
Pros: Staff, location, price, quality, lobby is beautiful and the restaurant downstairs is very nice!
Cons: Sound proof the rooms that are above the Church choirs and drumsets.
Location: 15 minutes from downtown Louisville.
Stayed here with my wife for KDF weekend. Our room was on the 3rd floor. The hotel is beautiful and very nice with great staff and wonderful rooms. Not so great is how we were woken up the next morning. We have family in Kentucky that we see them once a year so we stayed at their house until 1am and came back to the hotel around 2 and slept. At 8am(Sunday morning) we were woken up by a very loud drum. Yes, a DRUM SET. It was so loud that I could distinctly hear the snare and bass drum. I stuck my head out into the hallway and apparently I wasn't the only one to hear it. Many people were wondering if it was the rooms next to them because it was so loud. That went on until about 11am, but that was only because we left and checked out because we were tired of the noise. We went down stairs and apparently they have a church permanently located on the second floor. I think it's nice to give people that option, but drumsets?!! Really!!? You are subjecting your paying customers to loud music at 8 in the morning? I'm not a light sleeper either. I go to the KDF every year and am seriously debating coming back to this hotel. Only way I would do it is if I was put on the 5 floor, minimum. Suggestion to the hotel management/owner. If you are going to have drumsets and choirs on a floor right below where people sleep, then you seriously need to sound proof that room. Because you are driving customers away. Enough of my rant. Besides that our stay was great!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Could have been better

Posted Apr 13, 2015
Pros: Super staff and awesome beds!!! Very nice hotel.
Cons: Their agreement with Expedia.
Location: Easy travel to the Kentucky Expo Center.
I booked 2 rooms for 2 queen beds and I even stated in my "expedia search" for rooms available for a total of 5 people in one room and 4 in the other. I was given 2 rooms with King beds and a small sofa pull out. This was totally UNACCEPTABLE. When I complained I was told that I should read the fine print on my "expedia" contract and that it says that when you book a room that your request isn't gauranteed and that there were no other rooms available. With that being said, I will NEVER use Expedia again. I will not pay 200 bucks a night for rooms for business guests and have them sleep on the floor!!! Also someone at 11:30 pm broke off a sprinkler head, the fire alarm went off and the fire department had to come, clear the building, fix the sprinkler and the hotel had "damage controll". We were finally allowed to go back to our room at 3am to go to bed, but the staff was loud while continuing to vacuum up the water. Finally got to sleep around 4:30 am so that I could get up at 8am. The hotel did give us free breakfast the next day and that's night stay for free. Actually the hotel staff was EXCELLANT and tried to do all that they could to make our stay the best that they could under the circumstances. I have stayed here before and I would stay there again, just not thru Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2015
It was great a little pricey but you only get what you pay for
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

In town for a volleyball tournament

Posted Mar 9, 2015
Pros: Very clean, comfortable, friendly staff.
Cons: A "free" continental breakfast would be nice. Watch out for hidden costs like the water in the refridgerator will cost you $3.50 if you open it.
Super comfortable beds and pillows which were both much appreciated after traveling and spending hours on end at the Expo center watching the volleyball tournament.
Comment from Hotel Management
Mar 14, 2015 by KT, Hotel Management
Thank you for taking the time to give us feedback. We are thrilled that you enjoyed your stay and we look forward to welcoming you back soon! Best regards Kristopher M. Thomas AGM
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
It was ok, they had my room wrong but made it right. If you reserve you should get that room.
Comment from Hotel Management
Mar 12, 2015 by Kris Thomas, Hotel Management
Greetings. I truly regret that you were not completely satisfied with your recent stay. The next time you are at our property please introduce yourself to one of the managers on duty so we can ensure that your stay is perfect. Best Regards Kris Thomas AGM
5 out of 5
Recommended
for Couples
by Andrea

Posted Feb 20, 2015 
Comment from Hotel Management
May 2, 2015 by Kristopher Thomas, Hotel Management
Thank you very much for your comments! We look forward to welcoming you back soon! Best Regards- Kris Thomas
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2015
I was a little disappointed, no hot shower, and I reserved my king room, and they tried to pawn off a double queen in place. I reserved a week before. They made it right with a king room, but not what I reserved. All & all not bad but . Fairfield a lot better deal and all the things you need.
Comment from Hotel Management
Apr 3, 2015 by Kristopher Thomas, Hotel Management
I am glad to hear that you enjoyed your stay at Marriott Louisville East, but I regret to learn of your issues during your stay. We try our best to provide each guest with the highest level of customer service. We’d love to see you again soon. Please let us know if we can be of any assistance in planning your next stay. Best Regards- Kristopher Thomas
5 out of 5
Recommended
for Families
by Anitafrom Roswell, GA

Worth It

Posted Feb 19, 2015 
We had stayed at this hotel a number of years ago and liked it then. This was our first stay since the renovations, and we love it now. Exquisite hotel and superior service - genuinely friendly and consistently pleasant staff, from the front desk to housekeeping and especially in the restaurant and bar. Only criticism is the walls don't block noise very well from the hallway and adjacent rooms. We will be back!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great experience

Posted Feb 18, 2015 
Wonderful!
Comment from Hotel Management
Apr 25, 2015 by Kristopher Thomas, Hotel Management
Thank you for choosing the Marriott Louisville East! Kris Thomas AGM
5 out of 5
Recommended
for Couples
by Ericfrom louisville

peaceful, restful, and enjoyable.

Posted Feb 18, 2015 
their was no bath mat or towel for use as such. but that is completely minor, the hotel was great room was great I just wish I had more time to enjoy the atmosphere.