Lobby

Reviews of Quality Inn & Suites Brooks Louisville South

3 out of 5
Quality Inn & Suites Brooks Louisville South
716 Brooks Hill Rd, Brooks, KY

Reviews

8.0

Very Good

Rating 10 - Excellent. 41 out of 97 reviews" "
Rating 8 - Good. 26 out of 97 reviews" "
Rating 6 - Okay. 17 out of 97 reviews" "
Rating 4 - Poor. 9 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Was treated very nicely when checking in.
Stayed 1 night in Apr 2024

4/10 Poor

Will

Traveled with group, Business traveler
Disliked: Property conditions & facilities
You get what you pay for if you get my drift
Stayed 2 nights in Apr 2024

6/10 Okay

Beth

Traveled with family and small children, Business traveler
.
Stayed 3 nights in Apr 2024

8/10 Good

Rosangel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was equipped with a fridge, coffee maker and microwave and dining options were close by.
Stayed 2 nights in Apr 2024

4/10 Poor

Alison

Disliked: Cleanliness
The room needed updating. Burn mark on the bed cover. Several burn marks on the bathroom counter from cigarettes. Breakfast was very basic, no eggs or bacon or sausage. Worn carpet and patched holes in the ceiling. One good thing was very close to the freeway for access.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice. Restaurants are in walking distance
Stayed 1 night in Mar 2024

10/10 Excellent

marilyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay at a reasonable price. Ver Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Ginna

Stayed 1 night in Mar 2024

6/10 Okay

Cheryl

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Not kept up. The curtains were thread bare and shredded. Could be okay if they put a little sprucing up to it
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Kandy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Danielle

Traveled with family
The room was clean and everyone was nice. The only thing I think anyone reserving a room at this property should be aware of is that they charge a $100 deposit at check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, clean! Good choices for breakfast
Stayed 2 nights in Mar 2024

8/10 Good

Sandy

Stayed 1 night in Mar 2024

8/10 Good

Callie

Liked: Cleanliness, amenities
The room was very nice and clean. Would have liked to see shower curtain in better condition. Overall very nice and affordable
Stayed 1 night in Mar 2024

10/10 Excellent

Sravan Kumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
Motel was just above average, OK for 1 night stay, HVAC fan was noisey Breakfast was ok / Place was is in need of an upgrade in future Value for the cost was so-so at best
Stayed 1 night in Mar 2024

10/10 Excellent

james

Stayed 2 nights in Mar 2024

10/10 Excellent

DAVE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Kathleen, Belmont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property andnn be interio has been a fave lift a few years ago. Our room was nice and clean and bed was very comfortable. The evening clerk was very kind during the check on process and answered all our questions.
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Traveled with family
The price was decent, so my review reflects that. If this place was more expensive, it would be a 1-2 star review. Issues: #1 - when we were packing up (we were there for a total of 9 hours), we saw a roach crawling across a table. Yuck #2 - The heat/AC unit was LOUD #3 - Room had a bit of a funk to it. The smell of a room that had once been smoked in but had been cleaned out, but the odor still remained. Not awful, but not good either #4 - the pillows were a little square joke The room itself was older, had a TV barely bigger than a laptop screen, and was dated. It seemed cared for, though. Breakfast was unimpressive. The staff seemed fine based on my very limited interactions.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were incredibly cozy.. my stay was short, but very inviting
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Would use This motel again
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kimberly

Traveled with partner
Disliked: Cleanliness
Not the cleanest but decent, breakfast was very simple
Stayed 1 night in Feb 2024

8/10 Good

Guy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice and quiet. Right off of I-65. A couple of good restaurants a nearby. Hotel was clean and quiet and staff was very attentive.
Stayed 5 nights in Feb 2024

10/10 Excellent

Matt

Liked: Staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in Feb 2024

10/10 Excellent

RICKY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Feb 2024

8/10 Good

ann

Traveled with partner
Hotel was good for a nights stay. Could use some updating in bathroom but it was clean and beds were comfortable. The breakfast was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Joan

Liked: Amenities
Very nice staff
Stayed 1 night in Jan 2024

8/10 Good

Shannon

Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good, clean, safe spot for under $100 when I'm traveling from the south back up to the midwest. Pool is indoors and kept pretty warm all year round.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear Matthew,Thank you for choosing our hotel and sharing your positive experience! We're delighted to hear that you found our property to be a good, clean, and safe spot for your travels. It's great to know you enjoyed the indoor pool. We appreciate your feedback and look forward to welcoming you back on your future travels.Warm regards,Hotel Management

10/10 Excellent

Sabrina

Traveled with partner
Liked: Amenities, property conditions & facilities
The best part for me was the people that worked there. They were so friendly and helpful. It’s hard to find good people now days and they were excellent. Loved it there. Will definitely go back.
Stayed 3 nights in Dec 2023
Response from GM on Jan 5, 2024
Dear Sabrina,Thank you so much for your kind words! We're delighted to hear that the best part of your stay was the friendly and helpful staff. We take great pride in our team, and it's heartening to know that their excellent service made your stay enjoyable. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Best regards,Hotel Management

10/10 Excellent

Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very kind
Stayed 2 nights in Dec 2023
Response from GM on Dec 8, 2023
Dear Alexandria,Thank you for your kind words! We're thrilled to hear that everyone on our team made your stay enjoyable. Providing exceptional service is our top priority, and your positive feedback motivates us to continue delivering great experiences. We look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, safe area, places to eat, decent breakfast and great price.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Richard,Thank you for sharing your positive experience! We're thrilled that you appreciated our good location, the safety of the area, nearby dining options, a decent breakfast, and our competitive pricing. Your feedback is invaluable, and we're delighted to have contributed to a satisfying stay for you. We look forward to hosting you again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, pool is pretty warm even in late November.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Matthew,Thank you for your feedback! We're delighted to hear that you enjoyed a clean and quiet stay with us. It's great to know that our pool maintained a pleasant temperature, even in late November. Your comfort and satisfaction are important to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back on your future travels.

6/10 Okay

Brandon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby was nice but the bathroom needs to be updated in the room
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
Dear Brandon,Thank you for taking the time to provide your feedback. We're glad to hear that you found our lobby to your liking. Your comments regarding the bathroom are noted, and we appreciate your input as we strive to enhance our guests' experience. We take your feedback seriously and will use it to consider improvements in our ongoing efforts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 3 nights in Nov 2023
Response from GM on Nov 22, 2023
Dear Rhonda,Thank you for choosing to stay with us, and for taking the time to provide your feedback. We're pleased to see that you had a positive experience during your visit. Your input is valuable to us, and we look forward to the opportunity to welcome you back for another great stay.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quick trip.
Great lower priced hotel with above average amenities. Friendly personable staff. Clean room.
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Dear Natalie,Thank you for choosing our hotel for your recent trip and for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with our friendly staff, clean rooms, and above-average amenities. If you have any further comments or suggestions, please feel free to share them. We appreciate your support and hope to welcome you back on your future travels.

4/10 Poor

tabetha L.

Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
Dear Tabetha,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any additional details you could provide to help us better understand your concerns. We value your input and hope to have the opportunity to improve your perception in the future.

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was a good economical place to rest. Ceiling in bathroom was in need of repair but overall a good place to stay on a budget
Stayed 2 nights in Nov 2023
Response from GM on Nov 7, 2023
Dear Neil,Thank you for your feedback. We appreciate your understanding of our affordable rates and value your choice to stay with us. We apologize for the issue with the bathroom ceiling, and we'll make sure to address it promptly to improve our guests' experience. We hope to host you again in the future and provide you with an even better stay.

2/10 Terrible

Aron

Business traveler
I urinated in the toilet the first night, flushed and it overflowed, 2 nights later I checked out early because nothing was done about it
Stayed 4 nights in Oct 2023
Response from GM on Oct 26, 2023
Dear Aron,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments help us identify areas for improvement. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel, and your feedback is valued.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dear Armando,Thank you for your positive rating! We appreciate your feedback and are pleased to know that you had a great experience during your stay. If you have any specific comments or suggestions in the future, please don't hesitate to share them. We look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and breakfast area was kept clean and breakfast was restocked as soon as the food ran low. The staff was friendly and helpful. The pool water was warm and the beds were comfy. Zero complaints with our stay!
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Michael,Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you had a wonderful experience and enjoyed the cleanliness of the lobby and breakfast area, the friendly and helpful staff, the warm pool, and comfortable beds.Your kind words are greatly appreciated, and we're delighted to have contributed to your enjoyable stay. If you ever have specific requests or feedback in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Everything went good
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Chris,Thank you for your feedback. We're pleased to hear that everything went well during your stay. Your satisfaction is important to us, and we hope to have the opportunity to host you again in the future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Check in was very easy. Room and entire hotel were very clean.
Stayed 5 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Mark,Thank you for your feedback. We're delighted to hear that you had a nice stay and that the check-in process was easy. We're also pleased that you found the room and the entire hotel to be very clean. Providing a comfortable and clean environment for our guests is a top priority.If you have any specific feedback or requests for your future stays, please don't hesitate to reach out. We look forward to welcoming you back.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Plenty of options for gas/convenience stores and restaurants. Friendly staff, very good (free) breakfast (hot biscuits and gravy), easy access and plenty of parking. I would stay here again!!
Stayed 2 nights in Sep 2023
Response from GM on Oct 5, 2023
Dear Judy,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel clean, quiet, and convenient with a friendly staff. It's great to know that you enjoyed our breakfast offerings and had an easy and comfortable stay. We appreciate your kind words and look forward to welcoming you back for another stay in the future.

10/10 Excellent

BJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and convenient. Definitely recommend this location
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
Dear BJ,Thank you for your review and for recommending our hotel. We are delighted to hear that you found our property clean, quiet, and convenient during your stay. We appreciate your support and hope to have the pleasure of hosting you again.