Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Comfort Inn & Suites Louisville Airport Fair & Expo

2.5 out of 5
Comfort Inn & Suites Louisville Airport Fair & Expo
2912 Crittenden Drive, Louisville, KY

Reviews

7.4

Good

Rating 10 - Excellent. 265 out of 1005 reviews" "
Rating 8 - Good. 375 out of 1005 reviews" "
Rating 6 - Okay. 206 out of 1005 reviews" "
Rating 4 - Poor. 87 out of 1005 reviews" "
Rating 2 - Terrible. 72 out of 1005 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Business traveler
Liked: Cleanliness, property conditions & facilities
Was value for dollar
Stayed 3 nights in Mar 2024
Response from GM on Mar 25, 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

6/10 Okay

Debra

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner didnt work correctly.
Stayed 3 nights in Mar 2024
Response from GM on Mar 20, 2024
Thank you for taking time give us feedback. We appriciate your feedback. We already fix the Air conditioner. Sorry for inconvience. Thank you for staying with us.

6/10 Okay

Lev

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

8/10 Good

Debra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated Comfy ! would stay there again.
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

6/10 Okay

Marlina

Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Air conditioner

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GM on Jan 16, 2024
Thank you for taking time give us feedback. We appriciate your feedback. Thank you for staying with us.

10/10 Excellent

Lacarra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brightly lit parking lot and easy access to entrance. Eateries is short driving distance. Greeted at check-in and it was an easy process.
Stayed 1 night in Jan 2024
Response from GM on Jan 14, 2024
Thank you for taking time to give us your feed back. we appreciate your feedback. see you back soon.

10/10 Excellent

Mone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sermoin I get in and out at the check inn I been coming here since they reopened and fully remolded I live just about 15 mins from here it's my second home I love to stay I most didn't get to stay my two days the other day
Stayed 2 nights in Dec 2023
Response from GM on Jan 3, 2024
Thank you for taking time to give us your feed back. we appreciate your feedback. see you back soon.

6/10 Okay

Derrick

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good, but….
Parking sucked, air conditioning sounded like it was gonna blow up any minute lol, faucet didn’t work, pillows were the size of couch throw pillows. But….. for the price it was good. You get what you pay for.
Stayed 2 nights in Dec 2023
Response from GM on Dec 19, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Christy

Stayed 3 nights in Dec 2023
Response from GM on Dec 19, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Huge clean rooms, decent breakfast
Stayed 1 night in Nov 2023
Response from GM on Nov 5, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Nicolette

Stayed 1 night in Oct 2023
Response from GM on Nov 21, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Wanda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great price
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We arrived before noon and our check in time was supposed to be 4pm. The lady at the front desk said if your room has been cleaned you can go ahead and check in. She checked and it had been cleaned so we were checked in before noon. Very friendly, great personality and professional. Room was clean and smelled clean. Only negative is plane noise however it is near the airport so that is expected
Stayed 2 nights in Oct 2023
Response from GM on Oct 24, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the pillows my head was hurt and my gf can't sleep either
Stayed 1 night in Sep 2023
Response from GM on Oct 17, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Debra

Business traveler
Liked: Cleanliness, staff & service, room comfort
A few fixes even though it’s newly remodeled
Remodeling is less than a year old but bathroom door already had a 2” patch of paint peeling off by handle. Also shower doesn’t fully engage when you pull up thingy on spigot - more water came out of spigot than shower head. Otherwise everything is new and fresh.
Stayed 3 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing. We will start working to fix the issue you experiance during your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 17, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Went to a Louisville Football game, easy walk to the stadium and tailgating. Close to the Expo and six flags also! Staff was friendly and accommodating and had a decent breakfast.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the road, air conditioning and upstairs noise.
Stayed 1 night in Oct 2023
Response from GM on Oct 12, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

zach

Liked: Cleanliness, staff & service
Hotel check in process was phenomenal. We arrived early for a football game and the gentlemen did everything to allow us an early check in so we didn’t have to come back later. Traffic patters post event at L&N stadium was a disaster and we couldn’t get back to the hotel without going 5 miles out of the way. So much for close proximity. Once we got back the room was VERY loud and could hear every bit of traffic up and down the roadways.
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

James

Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Sam

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from GM on Sep 30, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from GM on Sep 27, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

JOANNE

Stayed 1 night in Sep 2023
Response from GM on Oct 17, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfectly nice, with free breakfast, a clean room, and extremely comfortable pillows. We were going to a festival at the expo center and were able to easily walk to and from the venue in a few minutes and save big on parking expenses which was fantastic!
Stayed 3 nights in Sep 2023
Response from GM on Sep 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Eric

Stayed 1 night in Sep 2023
Response from GM on Oct 12, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sunil

Business traveler
Disliked: Staff & service, amenities
Staff/Owner is not honest. They try to charge your credit card without your permission/approval after you have left the hotel.
Stayed 1 night in Sep 2023
Response from GM on Sep 14, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing. We already talk to you before we charge your card.

10/10 Excellent

Donita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, clean
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing

10/10 Excellent

Oluwadare

Stayed 2 nights in Sep 2023
Response from GM on Sep 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Peter

Liked: Cleanliness, amenities
convienient but undergoing a remodel
Stayed 3 nights in Aug 2023
Response from GM on Aug 29, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking spaces were small. Not very accommodating for pickup trucks and larger SUV's. But overall...excellent place to stay.
Stayed 2 nights in Aug 2023
Response from GM on Aug 29, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

James

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rough checkin!
Was a difficult check in, was paid in full & then turned me away
Stayed 2 nights in Aug 2023
Response from GM on Aug 26, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Jessie

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 8, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Lucky

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, oversized, and beds were great. Across the streer from Ky Kingdom-Fair Expo. Great location with many dining options close. Small parking lot.
Stayed 2 nights in Jul 2023
Response from GM on Aug 8, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a basketball tourney at expo center and this hotel was so close. The staff was very nice and their renovations were excellent!! Nice hotel!!
Response from GM on Jul 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Kayeana

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Jul 20, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our rooms were very clean and the staff was friendly and helpful. The common areas were clean as well. The inside of the hotel was updated and nice. They are renovating the outside but that didn't affect our stay. Our dead bolt didn't work on our door but that would be my only complaint. We did not ask to have it fixed.
Stayed 3 nights in Jul 2023
Response from GM on Jul 13, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff. Poor entry conditions due to construction and debris. Room interior doors did not close properly, Room smelled musty.
Stayed 2 nights in Jul 2023
Response from GM on Jul 11, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Cody

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Got there 2 hours after check in time and room was not ready
Stayed 1 night in Jul 2023
Response from GM on Jul 11, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from GM on Jul 5, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Chet

Stayed 3 nights in Jun 2023
Response from GM on Jul 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Emily

Stayed 1 night in Jun 2023
Response from GM on Jul 3, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Convienent
Stayed 3 nights in Jun 2023
Response from GM on Jun 27, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the elevator smelled really strongly like marijuana when we arrived at the hotel later in the night. Also doing construction to front entrance.
Stayed 2 nights in Jun 2023
Response from GM on Jun 27, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing. We will start working on elevator.

10/10 Excellent

Luther

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. Room was clean and food as great!!
Stayed 4 nights in Jun 2023
Response from GM on Jun 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Dharmesh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New
Stayed 1 night in Jun 2023
Response from GM on Jun 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Senny

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Was under construction during our stay, rooms were dirty, and the free breakfast was unclean and reheated from the previous day.
Response from GM on Jun 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing. sorry for inconvenience during your stay. we will work on it right away to improve. Thank you for letting us know.

10/10 Excellent

Simone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for a quick trip
My stay at Comfort Inn was satisfying. We stayed just for 2 night 3 days and had a good experience with our hotel stay. The room 1 king size bed was clean and modernized including a microwave and mini refrigerator. The regular desk 2chairs table. There was a closet with hangers and shelves. The bathroom was nice size plenty of room to move around. They have a parking lot you will be able to see the Hotel from the street. At the timebI was there construction on the Hotel was going on so only 1 entrance was available. If your looking for a comfortable spot not to expensive clean and friendly then I would recommend any Comfort Inn. Oh they also have the complimentary breakfast. Sinc this is a small hotel please note space is limted in lobby and parking. My only this to think about next time is the location of the Hotel which this one sits on a main street just a sidewalk between hotel and street so you will hear traffic but at night of course traffic was quiter. Also please note the staff at the front desk was most polite and friendly . The price for the 2 nights around #377.00 which is not bad. You will be able to spend your money on your events ans have a nice place to sleep. I waa onnthe first floor and surprisingly not much noise was heard outiade the room And despite the street traffic i would pick another room and stay there again !
Stayed 2 nights in Jun 2023
Response from GM on Jun 25, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

kyle

Stayed 3 nights in Jun 2023
Response from GM on Jul 11, 2023
Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.