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Reviews of Residence Inn By Marriott Louisville Northeast

3 out of 5
Residence Inn By Marriott Louisville Northeast
3500 Springhurst Commons Dr, Louisville, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 216 out of 371 reviews" "
Rating 8 - Good. 99 out of 371 reviews" "
Rating 6 - Okay. 29 out of 371 reviews" "
Rating 4 - Poor. 17 out of 371 reviews" "
Rating 2 - Terrible. 10 out of 371 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 11 nights in Mar 2024
Response from Management on Apr 15, 2024
Thank you so much for your feed back ! hope to see you soon

4/10 Poor

Ray

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room condition was old Toilet chain broke which i fixed Shelves at sink falling off wall It was a kitchen setup which was nice
Stayed 3 nights in Apr 2024
Response from Management on Apr 10, 2024
Thank you for your feedback we appreciate you taking the time to let us know about your experience. We will take this information and let our Maintenace team aware of these issues for future stays.

10/10 Excellent

Osiel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No comments
Stayed 1 night in Mar 2024
Response from Management on Apr 10, 2024
Thank you for your feedback! We hope to see you again.

8/10 Good

Gilbert

Stayed 3 nights in Mar 2024

10/10 Excellent

Shari

Stayed 1 night in Mar 2024

10/10 Excellent

Darrell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a home
Stayed 1 night in Mar 2024
Response from Management on Apr 10, 2024
Thank you for your feedback! We hope to see you again.

6/10 Okay

Bonnie

Traveled with family
Disliked: Property conditions & facilities
Pool was closed. Was told we could use the pool next door. That was also closed.
Stayed 2 nights in Mar 2024
Response from Management on Apr 10, 2024
Thank your for taking the time to leave an review . We do apologize for the inconvenience of our pools being closed. We hope you will return for a better experience.

6/10 Okay

John

It was ok
Stayed 2 nights in Mar 2024
Response from Management on Apr 10, 2024
Thank you for your feedback . Hopefully you will return for us to give you a better experience.

10/10 Excellent

Jamika, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Apr 10, 2024
Thank you for your feedback ! We hope to see you again.

6/10 Okay

Karen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We checked in late & we would have asked for a different room, because the room smelled of smoke (smoke free hotel) & the pillows stank of men's cologne. We had just finished a 11 hour drive & were exhausted so we put aside the pillows & dealt with the smoke smell. When I complained the next morning all I got was "Sorry, that shouldn't have been like that" No offer of a credit at all. Won't stay there ever again.
Stayed 1 night in Feb 2024
Response from Management on Apr 10, 2024
Thank you for your feedback. We apologize for not meeting the Marriot standards for your stay. I have shared your feedback with our management team. To prevent this issue from happening in the future.

8/10 Good

Christine

Stayed 3 nights in Feb 2024
Response from Management on Apr 10, 2024
Thank you for youe feedback!

2/10 Terrible

Faiz, Bloomington

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No complain about anything except the lady work behind the counter!!!! Some thing wrong with her
Stayed 1 night in Feb 2024
Response from Management on Apr 10, 2024
Thank you for your feedback ! hope to see you again soon .

10/10 Excellent

Joshua

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was as expected
Stayed 2 nights in Feb 2024
Response from Management on Apr 15, 2024
Thank you so much for your feedback it is greatly appreciated. have a great day please come see us again soon !!

4/10 Poor

Kirsten

Traveled with family and small children
Liked: Staff & service
We purposely booked a room here because of the indoor pool and continental breakfast. When we checked in there was no mention the pool was closed. When asked, after reading the sign on the pool entrance, they allowed us to go nearby to a pool, however it was an inconvenience. They said it may open soon however it never did. We also needed to use the pull out bed for kids. The mattress was disgusting and all kinds of crumbs were found under it when we went to make the bed. The room itself is starting to look rundown/worn. Minus the couch it appeared clean however. The heating unit kicked on and off all night and was extremely loud. The sewage system must have also been near by because we could hear water traveling through the pipes. We assumed it was every time someone flushed the toilet because it was too often for it to just be the room above us. The bed was not comfy and combination of all of this may it difficult to get a goods night sleep. The breakfast was mediocre in comparison to others we’ve had at similar stays. The staff was friendly, but no one asked how our stay was at checkout. We had to cancel a night due to needing to leave earlier than expected and the manager I spoke to on the phone prior to our arrival was very helpful. Expedia was less than helpful in that process despite paying the extra fee to be able to change/cancel the reservation. Overall, we were glad we only needed to stay 1 night.
Stayed 2 nights in Feb 2024
Response from Management on Apr 15, 2024
We at the Residence Inn Louisville NE want to apologize for the experience you had at our hotel. This is below our standards and will try our best to improve these issues. We hope you will give us another chance to show improvement.

2/10 Terrible

Aaron

Stayed 1 night in Feb 2024
Response from Management on Apr 15, 2024
we apologize for your experience. we hope you will return and we can give you a better experience.

10/10 Excellent

Katie

Business traveler
Very nice and relaxing area
Stayed 1 night in Feb 2024

10/10 Excellent

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay with friendly service.
Stayed 1 night in Feb 2024

2/10 Terrible

James

Stayed 1 night in Feb 2024
Response from Management on Apr 10, 2024
Thank you for your feedback ! We hope you will return for a better experience.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and at a good price.
Stayed 1 night in Feb 2024

10/10 Excellent

Darrell

Traveled with group
Liked: Cleanliness, amenities
Quite and very friendly staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronald

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and a great location. Nice access to resturants and shopping.
Stayed 1 night in Jan 2024

10/10 Excellent

Darrell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was amazing! The room was clean, well appointed, and a pleasure to stay in.
Stayed 1 night in Jan 2024

10/10 Excellent

Jereme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
The hotel staff was very friendly. The location was convenient. The breakfast was okay. Our room was comfortable and the bed was very comfortable. I wish there were better pillows, they went flat as soon as you laid your head on them. The room was clean but could stand to be updated. The cabinets were worn and the paint was peeling off the door to the bathroom. Otherwise it was fine and we would stay there again
Stayed 2 nights in Jan 2024

8/10 Good

Alexis

Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Stayed 5 nights in Dec 2023

10/10 Excellent

WIN, Rego Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are seniors and had a suite with two bedrooms each with their own bath and TV. It allowed me to watch the ball games while my wife read in the privacy of her room. Easy access to the beltway and downtown. Plenty of shopping nearby.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly RESIDENCE inn!
Great facility; incredibly friendly and hospitable staff! The "breakfast" crew was wonderful, and even learned our eating habits during our 10-day stay, and catered to us!
Stayed 10 nights in Dec 2023

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Raymond

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms were not cleaned well. Bathroom doors and walls were filthy.
Stayed 3 nights in Dec 2023

8/10 Good

Adam

Stayed 3 nights in Dec 2023

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Brad

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk and running the continental breakfast were very friendly!
Stayed 7 nights in Nov 2023

6/10 Okay

Carol

Liked: Staff & service
The beds were very small, they were suppose to be queen but were smaller in size. The shampoo dispenser did not have shampoo. The trash cans were not empty. The breakfast quality was just so so. Not up to Marriott standards.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay clean and friendly environment great staff
Stayed 5 nights in Sep 2023

10/10 Excellent

Susan, Windsor

Traveled with partner
Wonderful room and stay - as expected!
Stayed 1 night in Sep 2023

8/10 Good

Tammy, Lake Point

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
No housekeeping service and it’s a little older but it’s very clean!
Stayed 5 nights in Sep 2023

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Doreen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The the two bedroom suite when traveling with friends. The rooms were clean.
Stayed 2 nights in Sep 2023

4/10 Poor

RICHARD

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We booked a king bed suite and they gave us a single queen suite (handicapped equipped). When we asked for another suite they said they were completely booked. Our suite with the single queen bed was worn out and bathroom had discoloration and perhaps mold in crevices. Definitely a disappointment
Stayed 1 night in Sep 2023

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I stay here starting on Wednesday night to Monday morning (check out) the room was never clean by housekeeping staff for my whole stay. Toilet would not flush properly even told the front desk about the issue and it was never fixed. The area around the hotel was nice and convenient for shopping, but the overall stay was not pleasant.
Stayed 5 nights in Sep 2023

10/10 Excellent

candy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff.
Stayed 5 nights in Sep 2023

8/10 Good

Jennitta

Stayed 5 nights in Sep 2023

8/10 Good

Rich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Hotel Staff on Sep 22, 2023
Thank you for staying with us and taking the time to fill out the survey.

8/10 Good

Traci

Traveled with family
Liked: Staff & service, property conditions & facilities
The “suite” set up worked great for our family.
Stayed 5 nights in Sep 2023
Response from The Hotel Staff on Sep 22, 2023
Thank you for Staying with us

4/10 Poor

Haydar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was okay EXCEPT the matters. First night I ended up sleeping on the sofa bed. Mattress was ruined on one side and had not noticed until sat on it late at night. In the morning I asked front desk to replace it and in no time maintenance replaced it with a NEW one. Second night I was able to sleep. Sure enough third night again the mattress went sideways on one side. Apparently Marriott is purchasing the cheapest mattress available in the market. P.S. I am 195 lbs person.
Stayed 3 nights in Sep 2023

8/10 Good

Aislinn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023