Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Worth, TX

Would stay here again

Posted May 22, 2015
Pros: Very comfortable, especially with 4 people in the room. Lots of room to relax.
Cons: The hot and cold water were switched in the bathroom on the main level. When the faucet is turned to cold, hot water comes out and vice versa.
Location: Easy access to the freeway, restaurants, shopping. Starbucks is close by which is a plus!
Good location. Rooms were quiet, comfortable. We stayed in a penthouse suite. Stairs had not been vacuumed and candy wrappers were on the floor underneath the desk. Linens were clean as well as the bathrooms and kitchen area.
2 out of 5
by A verified travelerfrom sacramento calif.

dont stay here ever

Posted May 20, 2015
Pros: nothing
Cons: the hotel needs help
Location: not a nice area.
we were told pool was closed til memorial weekend all of kentucky does this. this was a lie. our next hotel in kentucky the pool was open and the front desk said this hotel lied. the maid staff was outside our room smoking and talking loud way to early in the am. they did not clean our room we had to complain at 9 pm we had to wait for them to clean our room. this place is horrible.
4 out of 5
Recommended
for Families
by A verified traveler

Pet Friendly

Posted Apr 30, 2015
the fridge made noises - hard to sleep otherwise good experience. Breakfast was great
Comment from Hotel Management
May 4, 2015 by Thais, Hotel Management
We appreciate you staying with us and sharing your experience. I am sorry the refrigerator in your suite was noisy. I am so happy you had a good experience and that you enjoyed our breakfast. Please come back and see us again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Average

Posted Mar 22, 2015
This place was nice enough. Clean and in a nice area. The layout of our suite was just a little awkward. Ok for overnight, but not comfortable for an extended stay. The area for the couch, desk and TV felt crowded and uncomfortable. But, like I said, it was clean, and the free breakfast was plentiful and good.
Comment from Hotel Management
Mar 25, 2015 by Thais-AGM, Hotel Management
Hello J. Thank you for taking the time to review our hotel. I am so glad you enjoyed our breakfast. I am sorry the suite layout did not work very well for you. Our studio suites have 450sf of space, but since it was not spacious enough for your party, allow me to recommend our Penthouse suites next time around. The penthouse suites have 875 sf of space and it features two floors with 2 queen beds and a sofa sleeper in the living room area, in addition to two bathrooms and a full equipped kitchen. Please come back and see us again!
4 out of 5
Recommended
for Families
by Dakotahfrom Greenville

Great Hotel

Posted Feb 4, 2015 on Hotels.com
Hotel was amazing for the price. Definitely a deserves a repeat stay.
Comment from Hotel Management
Apr 11, 2015 by Thais, Hotel Management
Hi Dakotah, Thank you for your review! I am glad you enjoyed your stay so much. We can't wait to welcome you back!
4 out of 5
Recommended
for Families
by Katelynfrom Birmingham

Large room, good location.

Posted Dec 28, 2014 on Hotels.com
Our room smelled like cigarette smoke and there were dirty dishes. Large room though.
Comment from Hotel Management
Mar 7, 2015 by Thais, Hotel Management
Hi Katelyn, Thank you for your review. We strive to create the best experience for our guests and I’m sorry this was not the case for you. We are a smoke free hotel and we should have noticed if someone disregarded that rule. Our housekeeper manager will personally take actions and continue training our staff to prevent this from repeating in the future. Have a Happy New Year!
5 out of 5
Recommended
for Getaway With Friends
by Cyndefrom cincy

lots of space

Posted Dec 24, 2014 on Hotels.com
was in town for cheer competition and the three beds and large spaces worked great for us,we will stay again.
Comment from Hotel Management
Mar 7, 2015 by Thais, Hotel Management
Hi Cinde, Thank you for the review! We value your feedback and appreciate you taking the time to evaluate your stay. We are pleased that you enjoyed our spacious suites. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2014
Hotel staff was great!!! Very nice hotel and convenient location. I would recommend it to everyone.
Comment from Hotel Management
Dec 4, 2014 by Thais, Hotel Management
Thanks so much for your recommendation! We hope to see you again the next time you visit Louisville!
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Lebanon, Tn

Nice hotel in Louisville, Ky

Posted Nov 19, 2014
Pros: I liked the full kitchen and the apartment sitting.
This was my first experience staying at a Residence Inn but I really enjoyed it.
Comment from Hotel Management
Nov 25, 2014 by Thais, Hotel Management
Hopefully first of many! Thank you for choosing us and for taking the time to give us your feedback. It was a pleasure having you as our guest.
4 out of 5
Recommended
for Couples
by Kennyfrom Indiana

Weekend getaway

Posted Nov 10, 2014 on Hotels.com
We were there for weekend nice stay very good room
Comment from Hotel Management
Jan 24, 2015 by Thais, Hotel Management
Hi Kenny, Thank you for your review. I’m glad you enjoyed your weekend getaway. Come back and see us soon!