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Accessibility, very nice staff, very accommodating
Terri
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Thank you for the amazing rating, Terri!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying us very soon. Thanks again for leaving your feedback!Best regards,John NGM
Thank you for the amazing rating, Thomas!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Louisville Hurstbourne North. Thanks again for leaving your feedback!John NGM
8/10 Good
Ashley
Traveled with family and small children
Apr 12, 2024
Could have had warmer blankets for the couch bed.
Ashley
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thanks for the great rating, Sandra!We're thrilled you enjoyed your time at SpringHill Louisville Hurstbourne North so much! We will address the availability of warmer blankets. We look forward to sharing an even better experience with you soon.Thank you,John NGM
Thanks for the great rating, Doug!We're thrilled you enjoyed your time at SpringHill Louisville Hurstbourne North so much! We look forward to sharing an even better experience with you soon.John NGM
Location was great, McDonalds & a Mexican restaurant within walking distance. Just a few minutes away from the highway.
Jonathan
Stayed 2 nights in Apr 2024
Response from GM on Apr 10, 2024
Hello Anthony,Thank you for sharing your positive experience at SpringHill Louisville Hurstbourne. Our team takes pride in offering clean and comfortable accommodations for our guest. We're delighted to know you found our location convenient and we were able to help make the best with our food options in walking distance. Your feedback is greatly appreciated. We look forward to welcoming you again if you are in the Louisville area in the future.
Thank you for the perfect rating, Lari!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Louisville North Hurstbourne. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM
Sean, we're truly touched to read your complimentary words about your stay at SpringHill Suites Louisville. It's incredibly pleasing to know our team members provided excellent service. Thank you for your kind words, we hope to serve you again in the future.John NGM
Dear Yosef,We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.Thank you,John NGM
10/10 Excellent
Cathy
Mar 30, 2024
Cathy
Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Thank you for the amazing rating, CathyWe are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Louisville Hurstbourne North!Thanks again for leaving your feedback!Best Regards,John NGM
10/10 Excellent
Kailah
Traveled with family and small children, Traveled with family
Thanks for the great rating, Kailah!We're thrilled you enjoyed your time at SpringHill Louisville Hurstbourne North so much! We look forward to sharing an even better experience with you soon.John NGM
Joanne, thank you for choosing SpringHill Louisville Hurstbourne North and for your rating. We're pleased to know that your stay met your expectations and look forward to welcoming you back in the future.John NGM
Virginia, it's wonderful to know that you had an excellent experience at SpringHill Louisville Hurstbourne North. Your high rating encourages us greatly. We do hope to serve you again in the future. Thank you for your review!John NGM
Thank you for the fantastic rating, Dormicho!It's outstanding you had such a wonderful experience at SpringHill Louisville North. We care about the satisfaction of our guests. We can't wait to see you again soon!John NGM
Good hotel, quiet, safe, furniture is somewhat used, but overall good experience. Good breakfast.
Vitaliy
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Hello Vitaliy , thank you for sharing your enjoyable experience at the SpringHill Louisville Hurstbourne North. We're delighted to know that our diligent team and well-kept facilities contributed to your positive stay. We hope to welcome you again for your future trips. Safe travels!John N
Nice area,clean rooms and spacious room. Staff friendly and welcoming
Michele
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Thank you for the wonderful review, Michele!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at SpringHill Louisville Hurstbourne North! Have a wonderful day!John NGM
Thanks for the amazing rating, James!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at SpringHill Louisville Hurstbourne North!John NGM
Thank you for the fantastic rating, Moniquica!It's outstanding you had such a wonderful experience at SpringHill Louisville Hurstbourne North. We care about the satisfaction of our guests. We can't wait to see you again soon!John NGM
Thank you for the great 4/5 rating!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests, so we look forward to hosting you again soon at SpringHill Suites Hurstbourne Louisville. We'd like to share an even better experience with you soon.John N
10/10 Excellent
Michael
Mar 15, 2024
Liked: Cleanliness, staff & service
Great
Michael
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Michael, thank you for leaving us a 5/5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at SpringHill Louisville Airport!John NGM
Darcie, thank you for sharing your experience at the SpringHill Suites Louisville Hurstbourne North. We're overjoyed to hear that you had a wonderful time with us and found our team members friendly and helpful. It's also fantastic to hear that you enjoyed your room. We can't wait to welcome you back for another delightful stay.John NGM
Great bed, nice pillows, bathroom was tight/small.
Staff was great had a pleasant experience.
Trey
Stayed 3 nights in Jan 2024
Response from GM on Mar 7, 2024
Trey, we're truly touched to read your complimentary words about your stay at SpringHill Louisville Hurstbourne North. It's incredibly pleasing to know our team members gave you the care and comfort you needed during stay. Thank you for your kind words, we hope to serve you again when in the Louisville area.
10/10 Excellent
Cailynn
Traveled with family and small children, Traveled with family
Booked for a night and was so clean and lovely. Kids loved it, especially the pool.
Cailynn
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Cailynn, we're delighted to hear that you enjoyed your stay at SpringHill Louisville Hurstbourne North. Our aim is to provide a convenient and enjoyable experience for all our guests. We're thrilled that our team members were great, and your kids were able to enjoy the pool. Thank you for recommending us, we look forward to welcoming you back.John NGM
6/10 Okay
Tonda
Traveled with family
Feb 25, 2024
Disliked: Staff & service
Over booked. Other family had to go to different hotels
Tonda
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Tonda, we appreciate you sharing your feedback with us. However, we're truly sorry to hear about your experience surrounding your reservation. It sounds like there may have been a misunderstanding related to the duration of your stay. We did have two rooms that had water damage due to a guest leaving his water on. We thought we would have them ready, and we did not. We strive to ensure all reservations are handled correctly to keep our guests satisfied and comfortable. We did get your reservation moved to another Marriott and paid for the room for the inconvenience. If you choose to give us another opportunity in the future, we would be glad to assist you in ensuring your booking details are clearly addressed.Thank you,John NGM
10/10 Excellent
Jamie
Feb 25, 2024
Jamie
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Jamie, it's terrific to hear that you had a pleasant experience at SpringHill Louisville North Hurstbourne North. We understand how important clean, friendly and inviting a place is when away from home. Please consider us for future visits to the area.John NGM
10/10 Excellent
Tammy
Feb 25, 2024
Tammy
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Tammy, it's wonderful to know that your stay at SpringHill Louisville Hurstbourne North met your expectations. We're glad that you found comfort in our clean environment and appreciate the dedication and professionalism of our team members. We're eagerly anticipating your return visit.John NGM
Misty, it's wonderful to learn you had a fantastic experience at SpringHill Louisville Hurstbourne North. We appreciate you staying with us and providing positive feedback for our team. We hope to warmly welcome you back soon.Thank you,John NGM
10/10 Excellent
Tiffany
Traveled with family and small children, Traveled with family
The staff was friendly, and the rooms were fantastic! Would stay again!
Tiffany
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Tiffany, we're delighted to hear that you enjoyed your stay at SpringHill Suites Louisville North. Our aim is to provide a convenient and enjoyable experience for all our guests. We're thrilled that our team members at the front desk were able to exceed your expectations. Thank you for recommending us, we look forward to welcoming you back.John NGM
10/10 Excellent
Ashley
Feb 18, 2024
Ashley
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Thank you for the perfect rating, Ashley!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Louisville Hurstbourne North. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM
Joshua, thank you for sharing your experience at the SpringHill Louisville Hurstbourne. It's also fantastic to hear that you enjoyed your room. We can't wait to welcome you back for another delightful stay.Thank you,John NGM
hank you for sharing, Shadai!At SpringHill Louisville Hurstbourne North, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.John NGM
Thanks for the fantastic rating, Jim!It's outstanding we could exceed your expectations during your stay at SpringHill Louisville Hurstbourne North. We're all looking forward to your next stay with us.Thank you,John NGM
8/10 Good
Lal
Business traveler, Traveled with family
Feb 9, 2024
Liked: Cleanliness
Most staff were cordial. One staff was not quite polite or responsive.
Lal
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
thank you for sharing, Lai!At SpringHill Suites Louisville Hurstbourne North, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your rating with us. We look forward to sharing the same quality experience with you during your next stay with us.John NGM
10/10 Excellent
Lori
Jan 30, 2024
Lori
Stayed 1 night in Jan 2024
Response from GM on Mar 20, 2024
Thank you for the fantastic rating, Lori!It's outstanding you had such a wonderful experience at SpringHill Louisville Hurstbourne North. We care about the satisfaction of our guests. We can't wait to see you again soon!John NGM
The staff was very friendly at check in. The room was clean and the location was perfect.
Andrea
Stayed 1 night in Dec 2023
Response from GM on Feb 5, 2024
Thank you for the perfect rating, Andrea!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Louisville Hurstbourne North. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM
10/10 Excellent
Andrei
Business traveler, Traveled with family
Jan 22, 2024
Andrei
Stayed 1 night in Jan 2024
Response from GM on Feb 5, 2024
Andrei, it's delightful to see that you had a positive experience at SpringHill Louisville Hurstbourne North. We greatly appreciate your high rating and hope to welcome you again in the future. Thank you for choosing us for your stay!
Thanks for the fantastic rating, Mr. Rao!It's outstanding we could exceed your expectations during your stay at SpringHill Suites Louisville Hurstbourne North. We're all looking forward to your next stay with us.Best regards,John NGM
The room was nice once I got to go in there. I was given a different room and my card didn’t work. I ended up going down to the front desk 2 times and finally she changed my room so I could get access to it. Other than that everything was nice. Clean, a lot of room, comfortable & nice . I will stay there again when I come into town.
Amanda
Stayed 1 night in Jan 2024
Response from GM on Feb 8, 2024
Amanda, it's wonderful to learn you had a fantastic experience at SpringHill Louisville Hurstbourne North. We're glad that the registration process was efficient and apologize for your keys not working. Your appreciation of the clean, spacious room and swift checkout, complete with spacious room, is truly appreciated! We hope to warmly welcome you back soon.Thank you,John NGM
8/10 Good
Jesse
Traveled with pets
Jan 6, 2024
Liked: Amenities
They are NOT pet friendly.
Jesse
Stayed 1 night in Jan 2024
Response from GM on Feb 8, 2024
Thanks for the rating, Jesse!It's outstanding we could exceed your expectations during your stay at SpringHill Suites Louisville Hurstbourne North. We do love pets and accept service animals however our brand does not at this location. We do have a sister property withing 3 miles that does accept pets and has the complimentary breakfast and spacious rooms like us. We're all looking forward to your next stay with us or ask about our pet, friendly sister property that is a Marriott Brand as well. Thank you,John NGM
Anonymous, thank you for sharing your experience! The SpringHill Louisville Hurstbourne North team is thrilled to receive your high rating. Please do not hesitate to share any highlights or areas for improvement from your stay. We hope to host you again soon!Best regards,John NGM
Joseph, it's wonderful to hear that you had a positive experience at the SpringHill Louisville Hurstbourne North. Thank you for your praise! Our team members strive to create a friendly and efficient environment for all our guests. Knowing that you found us to be one of the best hotels you've visited this year is genuinely a great compliment. We certainly look forward to welcoming you back next year!Thank you,John NGM
Theresa, it's wonderful to hear that you had an excellent experience at SpringHill Louisville Hurstbourne North during your visit to Louisville. We appreciate your positive feedback and look forward to hosting you again in the future.Thank you,John NGM
6/10 Okay
Miranda
Traveled with family
Dec 31, 2023
Liked: Amenities
The hotel needs some updating. Rusted hinges, deteriorating grout. Older looking.
Miranda
Stayed 1 night in Dec 2023
Response from GM on Feb 19, 2024
hank you for sharing your feedback, Barry.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.John NGM
Terri-Lynn, thank you for sharing your recent experience at SpringHill Louisville Hurstbourne North. We see missed the opportunity to be a, "5", rating and that is what we strive for here. We hope you'll think over your decision and will consider giving us another chance to exceed your expectations.Again, thank you for the feedback for our team.Best regards,John NGM
10/10 Excellent
Eduardo
Dec 30, 2023
Eduardo
Stayed 1 night in Dec 2023
Response from GM on Feb 19, 2024
Thank you for the amazing rating, Eduardo!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Louisville Hurstbourne North. Thanks again for leaving your feedback!John NGM
Thank you for sharing your feedback, Ryan!We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.John NGM
Comfortable beds, good breakfast selection, clean room, and great customer service. The staff went above and beyond in making this stay great. If I am ever near this area again, I would certainly book my stay here.
Verified traveler
Stayed 2 nights in Dec 2023
Response from GM on Feb 19, 2024
Dear Guest, it's wonderful to know that you had an excellent experience at SpringHill Louisville Hurstbourne North. Your high rating encourages us greatly. We do hope to serve you again in the future. Thank you for your review!John NGM
We stayed here the weekend of 12/9. The hotel is older but has been remodeled. Front desk was fine. Our shower and bathroom heater were not working. I can do without the heater, but the shower is a must. I called the front desk and mentioned the issue. They offered to have maintenance come and fix it. Problem is I wasn’t going to be in the room and opted to just use the tub feature. Turns out maintenance went into my room while I was gone! I was not very happy with this because there is not a safe in the room and I left personal and valuable stuff in my room. I felt violated and upset because I specifically asked for maintenance to not go in my room.