Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Regional BB Ball

Posted Mar 23, 2015
Good crowd in the hotel. Very slow check-in. As always good food in the bar and comfortable room. I did notice the carpet in the room is dirty and shows a lot of wear. Chair in the room very uncomfortable..
Comment from Hotel Management
Mar 26, 2015 by John, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you return again soon.
2 out of 5
by A verified traveler

Hotel is noticeably aging on the exterior

Posted Mar 16, 2015
Pros: Lobby and staff were very nice.
Cons: Exterior is visibly aging, the bathroom was acceptable but not what I would consider Crowne Plaza standards; more like a Holiday Inn.
30 minute wait to check-in followed by a room that was nice but not what I would consider Crowne Plaza quality. The most disappointing thing about the visit was the dog show that was in the hotel which lead to being up most of the night listening to dogs bark incessantly.
1 out of 5
by A verified traveler

Posted Mar 16, 2015
I was terribly disappointed. I am not sure who is to blame. I booked a King bed room and got two full sized beds. I booked breakfast and had to argue with the hotel to get it (it was awful, by the way). My room was next to the elevator! I suspect that expedia "got me a great deal" but it was for a bed I didn't request and in a spot nobody else wanted (next to vending area and the elevator). First time using expedia and it will probably be the last!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louieville, KY

Great experience!

Posted Mar 13, 2015
Pros: Very clean and well appointed rooms!
Cons: You need to install a jaccuzi!
Location: Do not know...I was there for the American Pomeranian Club Specialty and had not time to do site seeing.
Beautiful hotel, lovely rooms, good food. My only disappointment was the fact that you did not have a jaccuzi.
Comment from Hotel Management
Mar 16, 2015 by John, Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, John Shake, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Historic Snow Storm

Posted Mar 9, 2015
I got checked-in it was last call, still got a beer to calm down after a 7 hour trip up 65N at 15 mph. Room was clean and toasty. Great place to stay, Cynthia from housekeeping did a great job on my room.
Comment from Hotel Management
Mar 12, 2015 by John, Hotel Management
Thank you for the perfect rating and wonderful comments regarding Cynthia, we are fortunate to have such a great person on our team, We do hope you are able to return again (without the snow delays) Warm Regards, John Shake, GM
2 out of 5
by A verified travelerfrom Dallas, Texas

3 Star Hotel At Best

Posted Mar 5, 2015
This hotel shows it's age and is very average. The only positive is the location to the Fairgrounds Expo.
3 out of 5
by A verified travelerfrom ky

Eh

Posted Feb 17, 2015
Room was freezing cold. Room had all kinds of air coming in from outside. Thought for $200 a night it would be a little nicer. No fridge or microwave. Had a king size bed booked and when i got there they said all they had was a double queen. Not a real happy wife on valentines day
Comment from Hotel Management
Mar 6, 2015 by John S, Hotel Management
We appreciate your candid feedback from your stay. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services.. Please accept our apologies that we were not able to exceed your expectations and we hope you will consider staying with us again in the future. Sincerely, John Shake, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Excellent,clean,good food and close to expo center
Comment from Hotel Management
Mar 6, 2015 by John S, Hotel Management
Thank you for the perfect rating and great comments regarding the Crowne Plaza Louisville. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to expo center

Posted Feb 16, 2015
Checked in went to room to find it already occupied had to walk all the way back to front desk after calling front desk from phone in hallway. Got a different room. Thought they would have offered to bring up a key for the new room.
Comment from Hotel Management
Mar 6, 2015 by John S, Hotel Management
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our Front Office staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. John Shake, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2015
Very accessible to airport . Great location. Very clean and great staff.
Comment from Hotel Management
Mar 6, 2015 by John S, Hotel Management
Dear Chona Thank you so much for the perfect rating and wonderful comments regarding the Crowne Plaza Louisville. We look forward to your return visit. Sincerely, John Shake, GM