Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool umbrellas

Reviews of Best Western Beausejour

3 out of 5
Best Western Beausejour
16 Avenue De La Gare, Lourdes, Hautes-Pyrenees

Reviews

8.8

Excellent

Rating 10 - Excellent. 238 out of 468 reviews" "
Rating 8 - Good. 170 out of 468 reviews" "
Rating 6 - Okay. 38 out of 468 reviews" "
Rating 4 - Poor. 19 out of 468 reviews" "
Rating 2 - Terrible. 3 out of 468 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

veronica, Irvine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Lourdes train station
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was fantastic.
Stayed 2 nights in Apr 2024

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Property conditions & facilities
I picked this property solely on the basis that they had a heated outdoor pool. There was no communication in advance but when I arrived the pool was out of action for all 4 days of my stay and it was never mentioned when I checked in. Thoroughly unacceptable and I am going to request a refund
Stayed 3 nights in Apr 2024

10/10 Excellent

DAPHNE

Traveled with partner
Liked: Cleanliness, staff & service
What I didn’t like was the musty smell of our room. Too much room refreshener.
Stayed 1 night in Apr 2024

6/10 Okay

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the hotel was breathtaking. Very calm and serene atmosphere, I expected the rooms to be a little bigger, but I guess the architecture is different everywhere.
Stayed 2 nights in Dec 2023
Response from M. EL HICHERI, General Manager on Jan 24, 2024
Dear Rahul,Thank you for taking the time to share your feedback.We're thrilled to hear that you found the views from our hotel to be breathtaking and that the calm and serene atmosphere added to your satisfaction. It's always rewarding to know that our team's efforts to provide top-notch service are appreciated. While some of our rooms are indeed cozy and uniquely decorated, we do offer a variety of room sizes and categories that provide more space and comfort, including options with stunning Pyrenees views and private balconies. We hope that on your next visit, we can assist you in selecting a room that perfectly matches your expectations.We hope to provide you with a more enjoyable stay in the future.Best wishes for 2024,M. EL HICHERI, General Manager

4/10 Poor

Francisco, AVENTURA

Traveled with family
Disliked: Staff & service, amenities
Nothing was unique except the desire to profit from a change in itinerary. We call Expedia on time to cancel the second day stay due to previous conflict. The hotel insisted that Expedia never called. We arrived the agreed upon first day at 2:35 pm and informed of our predicament. We staid that night, and had to pay for the 2nd night because "their" policy required us to pay for all the days initially reserved. BE CAREFUL!
Stayed 2 nights in Dec 2023
Response from M. EL HICHERI, General Manager on Jan 26, 2024
Dear Francisco,Thank you for taking the time to share your feedback.We are sorry to hear about the difficulties you faced with your reservation change. We aim to offer flexible solutions to our guests, and we provide a voucher valid for 18 months in such instances, allowing for a future stay or immediate date modification. We regret any misunderstanding with Expedia and the inconvenience it may have caused you. Rest assured, we strive to ensure clear communication with third-party services to prevent such issues.We hope you will come and stay with us again. Best wishes for the festive season!M. EL HICHERI, General Manager

10/10 Excellent

Hal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Nov 8, 2023
Dear Hal,Thank you for your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back for another enjoyable visit.Best wishes,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location with good on site parking.
Response from Manager on Nov 8, 2023
Dear David,Thank you for taking the time to share your experience at our hotel.We are glad that you found our location convenient and that our parking facilities met your expectationsWe look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean place.
Stayed 2 nights in Sep 2023

10/10 Excellent

Berndt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Sep 2023

10/10 Excellent

Georges

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Lourdes, near the train station, very clean and nice, staff very friendly
Stayed 2 nights in Aug 2023

10/10 Excellent

Dirresh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Family stayed 2 nights. Breakfast was excellent. Highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful city
Stayed 1 night in Aug 2023

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
We have been to this hotel before it is clean and the staff are helpful. It is in a beautiful setting.
Stayed 5 nights in Jun 2023
Response from Manager on Jul 15, 2023
Dear Shelley,Thank you for taking the time to share your review with us.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to see you again soon, Kind regards,

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Renovations are awesome. Staff was great.
Stayed 1 night in Jun 2023
Response from Manager on Jul 21, 2023
Dear Scott,Thank you for this review of your time at our hotel.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,

8/10 Good

Donald, Addison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking not close to the hotel and very difficult to get to the hotel. No access code. Waste time and frustrating
Stayed 1 night in May 2023

10/10 Excellent

Martin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is great but the Restaurant is amazing, wetter you are staying at the hotel or not this restaurant is open to all. The food was the best we had tasted in all of France.
Stayed 2 nights in Apr 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very convenient every thing is walking distance
Stayed 4 nights in Apr 2023

10/10 Excellent

DOUGLAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and very accommodating. The hotel and the room is very clean. It’s an ideal place going to Lourdes. It’s right next to the train station and 15 minute walk to the Grotto
Stayed 1 night in Mar 2023

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good breakfast.

4/10 Poor

Karen

Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Joan Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast buffet but the lunch and dinner menus were too limited and didn't change from day to day.

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property did not even know i have prepaid n asked me to pay again

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western in Lourdes, France
Thé stay at the Best Western in Lourdes was excellent. I have stayed at this hotel several times throughout the years and I always return.
Stayed 1 night in Oct 2022

10/10 Excellent

Serafin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property is cleaned and well taken care of
Stayed 2 nights in Oct 2022

10/10 Excellent

marcela

Stayed 2 nights in Sep 2022

10/10 Excellent

jorge

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
friendly staff.
Stayed 2 nights in Aug 2022
Response from M. Martin, General Manager on Aug 15, 2022
Dear Jorge, Thank you for your positive review. Your kind words about the friendly and professional service you received from our team members are much appreciated. The satisfaction of our guests is very important to us and we are pleased that we were able to meet your expectations. We would love to have you return in the future. All the best, M. Martin, General Manager

10/10 Excellent

Lissel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!! I was greeted and welcomed by everyone. Hotel room was clean, spacious. Le parc restaurant was the best meal of our trip!! Stunning and tasteful. Great stay!!
Stayed 1 night in Aug 2022
Response from M. Martin, General Manager on Aug 14, 2022
Dear Lissel, Thank you for sharing the review of your stay with us. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We would be glad to have you return for another memorable stay. Best wishes, M. Martin, General Manager

8/10 Good

MOSHOOD

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Its very clean and i really liked it. its just infront of the trains station
Stayed 1 night in Aug 2022
Response from M. Martin, General Manager on Aug 4, 2022
Dear Guest, Thank you for sharing the review of your stay. We are pleased that you appreciated the high standards which we strive to uphold. We would be delighted to welcome you back on another occasion. Kind regards, M. Martin, General Manager

10/10 Excellent

Carla

Stayed 1 night in Jul 2022
Response from M. Martin, General Manager on Jul 26, 2022
Dear Carla, We are grateful for this maximum rating of your recent stay. We're happy to hear we hit the mark for you. We look forward to the pleasure of seeing you again in the future. Kind regards, M. Martin, General Manager

10/10 Excellent

Maria B

Stayed 1 night in Jun 2022
Response from M. Martin, General Manager on Jun 22, 2022
Dear Maria, Thanks for your high rating of our hotel. We are very pleased you had a perfect stay. Again, thank you very much. We hope to welcome you back for a return visit, Best regards, M. Martin, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good service
We stayed here 4 nights in May. The lady at the reception was always very friendly, including allowing us to check in one hour early, at 3pm instead of 4pm as our room was ready. The room was nicely decorated with a small private balcony, which was not big enough for a table and chairs. Both the room and the bathroom had nice "old-fashioned" radiators. The ones in the bathroom were handy for drying and warming up the towels. The only toiletry provided was a bottle of shampoo attached to the wall. At one point the shampoo in the bathroom run out, we informed the reception and a lady came in and replaced it. There was an empty mini fridge in the room, a kettle and some teas and coffees which were replaced daily. They brought us one 500 ml bottle of mineral per day. The fridge did not reach a temperature much lower than the room temperature but was still useful. We had two dinners at their restaurant Le Parc. The food was good,the service was good and the wine list was reasonably priced. The hotel is situated in an old tastefully renovated and decorated building and had nice high ceilings downstairs. There was a swimming pool with lounge chairs in the garden plus some tables and chairs. The garden was beautiful with a statue of a bear. Once we enjoyed the beautiful afternoon by having a couple of beers in the garden. This is a good hotel with good service, deserving of its' 4-star rating. If we go back to Lourdes, we will stay there again.
Stayed 2 nights in May 2022
Response from M. Martin, General Manager on Jun 12, 2022
Dear Guest, Thank you for sharing such positive feedback following your stay with us. It’s made our day to hear you had such a pleasant stay, your satisfaction means everything to us. We appreciate your mention of our team who strive to make your stay as memorable as possible. It's also great for us to know that we were able to help get your day off to a good start with our tasty breakfast. We apologize for the inconvenience. We have, nevertheless, taken note of your comments and addressed them with our housekeeping team. We look forward to welcoming you back on a future occasion. Best wishes, M. Martin, General Manager

10/10 Excellent

Noreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff, arrived early and room was ready which was great and meant we could check in and go exploring straight away. The hotel is just across the road from the bus stop for the airport bus and is a short walk from the town centre. I would definitely stay here again
Stayed 2 nights in Apr 2022
Response from M. Martin, General Manager on Apr 28, 2022
Dear Noreen, Thank you for your kind review. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We look forward to welcoming you back on a future occasion. Best regards, M. Martin, General Manager

10/10 Excellent

kim oanh

Stayed 2 nights in Apr 2022
Response from M. Martin, General Manager on Jul 10, 2022
Dear Kim, Thanks for this great rating! We are glad your stay was perfect. Thank you again. We hope to welcome you back for a return visit, Best regards, M. Martin, General Manager

10/10 Excellent

Cosette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from M. Martin, General Manager on Apr 4, 2022
Dear Cosette, Thanks for giving us a perfect rating. We are glad we met your requirements. We hope to welcome you back for a return visit, Best regards, M. Martin, General Manager

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the train station literally across the street from it. Very clean and the front desk very friendly.
Stayed 2 nights in Mar 2022
Response from M. Martin, General Manager on Mar 31, 2022
Dear José, Thank you very much for this kind review. We are delighted that you found our location convenient and appreciated the high standards our team strives to uphold. We look forward to seeing you again on another occasion. Best wishes, M. Martin, General Manager

10/10 Excellent

Tomas

Stayed 2 nights in Mar 2022
Response from M. Martin, General Manager on Mar 25, 2022
Dear Tomas, Many thanks for this high rating. We're happy to hear we hit the mark for you. Again, thank you very much. We look forward to welcoming you back. Best regards, M. Martin, General Manager

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from M. Martin, General Manager on Mar 19, 2022
Dear Sylvia, We acknowledge with thanks your high rating about your recent stay. We are glad we met your requirements. We look forward to welcoming you again. Best regards, M. Martin, General Manager

10/10 Excellent

Declan

Stayed 4 nights in Feb 2022
Response from M. Martin, General Manager on Feb 27, 2022
Dear Declan, Many thanks for this high rating. We're happy to hear we hit the mark for you. Again, thank you very much. We look forward to welcoming you again. Best regards, M. Martin, General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from M. Martin, General Manager on Feb 2, 2022
Dear Guest Many thanks for this high rating. We are happy we were able to cater to all your needs. Thank you again. We look forward to the pleasure of seeing you again in the future. Kind regards, M. Martin, General Manager

10/10 Excellent

Long

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, nice, clean, love it
Stayed 1 night in Jan 2022
Response from M. Martin, General Manager on Jan 28, 2022
Dear Guest, Thanks for your feedback. We are so glad that everything met your expectations during your stay with us. We hope to see you again in the future. Kind regards, M. Martin, General Manager

8/10 Good

kim oanh

Stayed 2 nights in Oct 2021
Response from M. Martin, General Manager on Jan 14, 2022
Dear Kim, Thanks for sending us your rating. We're glad your experience has been to your satisfaction. We would certainly like to learn more about that in a private message. We look forward to the pleasure of seeing you again in the future. Kind regards, M. Martin, General Manager

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from M. Martin, General Manager on Aug 12, 2021
Dear Cynthia, Thanks for your rating of our hotel. We are glad that we met your expectations. We would certainly like to learn more about that in a private message. We hope to have the pleasure of seeing you again in the future. Kind regards, M. Martin, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the best hotel to stay in during your visit to Lourdes.
Stayed 2 nights in Jun 2021
Response from M. Martin, General Manager on Jul 5, 2021
Dear Guest, Thank you for this great review. We are delighted that your experience exceeded your expectations. We hope to welcome you back on any future visits to Lourdes. Best wishes, M. Martin, General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much to love here: 1. Location - centrally located 2. Free parking - onsite. 3. Pool: great at the end of a hot day. 4. Room: spacious, clean, well-appointed, refrigerator 5. Pleasant staff. 6. I think it might have been the nicest property in Lourdes.
Stayed 4 nights in Jun 2021
Response from M. Martin, General Manager on Jul 5, 2021
Dear Guest, It is a pleasure to receive such a positive review. Allow us to thank you for choosing to stay with us, we are committed to providing a memorable experience to our guests and are delighted that we exceeded your expectations. We look forward to welcoming you on your next visit to Lourdes. Best regards, M. Martin, General Manager

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from M. Martin, General Manager on Mar 16, 2021
Dear Joseph, We are grateful for this maximum rating of your recent stay. We are glad we met all your requirements. We look forward to welcoming you back on future occasions. Best wishes, M. Martin, General Manager

10/10 Excellent

DENNIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LJ07
Clean and very good hotel. Near train and bus station. Breakfast is excellent.
Stayed 2 nights in Mar 2020
Response from M. Martin, General Manager on Mar 9, 2020
Dear Dennis, Thank you for kindly reviewing your stay at our hotel. The satisfaction of our guests during their stay is very gratifying for our team and we are delighted that you enjoyed our tasty breakfast. We look forward to the pleasure of welcoming you back on another occasion. Best regards, M. Martin, General Manager