Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
3.0 Room comfort
4.0 Hotel condition
They paid and stayed.
Recommendedby The Parral's
3 nights @ Minotel ExcelsiorPosted Sep 3, 2012 on Hotels.com
1st of all, it was very Hot in Lourdes in Aug 2012, hotel no air condition, very unconfortable to rest or sleep. Rm very clean, close to St Michael's gate, grotto, had fan in rm, great view of the castle, etc. good size elevator. But would not stay there again. Not happy w/the room, it took forever to get to the room, we were on the 3rd floor, got out of the elevator, went down some stairs w/the luggage, down the hall, then 3 steps down, down the hall, then turn to the rt & finally located our rm. sorry, it was just too much confusion.
by A verified traveler from Williamsburg, VA
Great location but a little datedPosted Oct 24, 2011 on Hotels.com
Many hotels in Lourdes are showing their age and this one is no exception. Excelsior did some things to make it worse like turning off the heat in the middle of the night so it was freezing when we woke up. Staff was very attentive and helpful, though, and can't beat the location. Overall a positive experience.