Standard Double Room, 1 Double Bed | View from property
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Reviews of Mercure Lourdes Imperial

4 out of 5
Mercure Lourdes Imperial
3 Avenue du Paradis, Lourdes, Hautes-Pyrenees

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 178 reviews" "
Rating 8 - Good. 68 out of 178 reviews" "
Rating 6 - Okay. 29 out of 178 reviews" "
Rating 4 - Poor. 12 out of 178 reviews" "
Rating 2 - Terrible. 8 out of 178 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
I felt at home and the staff very courteous and helpful. I have nothing bad to say regarding this hotel. Excellent service
Stayed 5 nights in Oct 2023

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Tan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like - Front Desk staff, Sebastian greeted and showed welcoming hospitality although the checkin was passed midnight.
Stayed 2 nights in Jun 2023

4/10 Poor

Gustavo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel facilities are in disrepair. It is old but not well maintained.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Stayed 8 nights in Apr 2023

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Staff was very friendly, especially the waitress! Enjoyed our stay . Will go again and again.
Stayed 3 nights in Sep 2022

2/10 Terrible

Cecilia

Liked: Room comfort
Disliked: Staff & service
Terrible service and rooms!!!
I was able to book this hotel cheaply- 3 days for a little over 160 euros. We were given a tight, small and I hate dark colored carpets. It is a very good excuse for dirty carpets although this one was not dirty, I think. The view from our window was an unoccupied building that was dilapidated. The reception desk (male) cannot really understand english and of course cannot communicate effectively in English. I requested for something one time and he cannot accomodate at all. Nothing. One cannot get anywhere with that receptionist. The lady was effective, very good. The male is totally useless. I stayed in this hotel many years back and I was happy then, now I will never go back to that place. Also advised my friends to avoid this place. Looking for someplace else to stay for next visit.
Stayed 1 night in May 2022

10/10 Excellent

Bambang

Stayed 1 night in May 2022

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons eu un service exceptionnel. Merci à l’hôtel pour leur accueil chaleureux.
Stayed 1 night in Feb 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found Mercure Imperial through the ranking which did not disappoint. The hotel is centrally located and the staff are knowledgeable and friendly. Due to the low season, many places and restaurants were closed. Surprisingly the hotel's restaurant provided a nice option for a solid meal service. I felt safe too because the server made sure every customer showed the COVID green pass before entering the restaurant. Great job!
Stayed 2 nights in Nov 2021

10/10 Excellent

MINI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally placed with river view. Very welcoming and helpful reception staff. Good breakfast & dinner reasonably priced. Very comfortable beds. Overall excellent stay.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

Ma Ilaida

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay, staff helpful. Found the room comfortable. Although found the brochures on the table very dusty. Some amenities were not immediately provided, like water they prepared 1 even if reservation is for 2pax. About 5mins walk to the sanctuary and near to restaurants.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Clean comfortable room with a great view and a nice balcony. Super Staff who helped me at every request. The was a decent breakfast available. This is a very nice place to stay close to the Grotto and Basilica.
Stayed 2 nights in Oct 2019

8/10 Good

Iwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

2/10 Terrible

Manny

Disliked: Property conditions & facilities, room comfort
This was a terrible hotel-stay with the A/C not working and the bed small. The only good thing was it is close to the entrance for the grotto. We were told there was parking but when we got there there was none. You had to park down the street if you found an open spot.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly, room was clean. Beautiful hotel. Good location
Stayed 3 nights in Sep 2019

8/10 Good

sahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just a 10 minute leisurely walk to the Basilica and Grotto of Lourdes. The rooms are typically small as European rooms are (and the shower stall, too), but comfy. The breakfast a typical and tasty one of French morning cuisine, quite enjoyable. Everything very clean and neat. Staff great and helpful. Go to the top floor terrace for a great view of the town and (in March), snow covered Pyrenees. From the airport I took a taxi, it was about 25 euros (you can pay by credit card). A beautiful river flows right in front of this property.
Stayed 1 night in Mar 2019

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in a nice town
Went to Lourdes midweek off-season. Hotel was very pleasant and like the town very quiet. Bar was minimal, but kitchen was excellent--French cuisine worth all the hoo-ha. Easy walking distance to the religious sites. If you walk away from the river (that is, behind the hotel) you'll find some neighborhood bars and cafes that feature wonderful multilingual atmospheres. If I ever come back this way again will definitely stay at the Mercure.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should be more choices. Aminities very bad for Mercure standard
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean, close to centre, just 5mins walk to Sanctuary and Grotto. Breakfast excellent. Season in Lourdes is April to October so most restaurants, shops and hotels shut.
Stayed 3 nights in Nov 2018

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed out stay very much as the customer service wss excellent, the food was pleasant and the rooms were beautifully done. I cannot fault it! Definitely recommend to anyone going to Lourdes.
Stayed 3 nights in Nov 2018

10/10 Excellent

Ruel, Indio, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Walking distance to the sanctuary. Nice view.
Stayed 3 nights in Nov 2018

8/10 Good

Alanna, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect! Great view of the river and walked everywhere! Room was quiet and comfortable. Breakfast was delicious and plentiful. The only odd thing about our room was that there was no shower curtain, so every time I showered the bathroom got soaked. I thought about asking about this, but there wasn't even a shower rod, so it wasn't like it was just an oversight. Parking is available, but limited-I thought it was included but it's 15 euros a day. Overall a very pleasant stay. I would recommend.
Stayed 4 nights in Aug 2018

10/10 Excellent

Ashley, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was very clean and I liked the aesthetic of the place. Staff was super friendly. Was only there for one night but would recommend. Clean and modern bathroom, nice balcony with beautiful view of the village.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Hotel is well located but its condition is not for a 4 star rated hotel at all.
Stayed 1 night in Nov 2017

8/10 Good

Ralph, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Grotto
Convenient, affordable and pleasant surrondings. Walking distance to all sites. Would re-visit in the future on our next trip to the area and recommend to others. I have nothing else to add to the review.again, that's all I have to say
Stayed 1 night in Nov 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & Fantastic location!
Fantastic hotel within easy walking distance of the grotto and other attractions. Our room featured a beautiful view over the river and the room itself was large, clean and comfortable. The breakfast is fantastic and there are other food options nearby. The hotel is smoke free but there are ashtrays on the balconies so initially we did have some residual cigarette smell in the room. However, the staff did a thorough clean and there was no further smell. Would highly recommend that they remove all ashtrays from the hotel. Common areas were spotless and the staff were friendly and helpful. I would highly recommend this hotel.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Close to the Sanctuary
The hotel has a nice view and is 5 minutes walk from the sanctuary
Stayed 1 night in Sep 2017

8/10 Good

Walton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOURDES IMPERIAL - HERE WE COME AGAIN
The room was spacious, the bathroom was adequate, the elevators functioned well, the internet facility was indeed a bonus, and Elodie and other staff at the front desk were pleasant, helpful and friendly. The breakfast was good.We would stay there again.
Stayed 2 nights in Sep 2017

10/10 Excellent

Jean-François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay in this central hotel next to the Grotto.Super quiet rooms,with a lovely view over the Chemin de Croix hill. Efficient service too.

6/10 Okay

Caroline

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is very average for a Accor Mercure. Service is not 4star. Management need to review their service to clientele. Hotel is very old

6/10 Okay

stephane, paris

Disliked: Property conditions & facilities, room comfort
Although the hotel was well located, it was extremely noisy
Response from General Manager on Aug 29, 2016
Dear Sir, First of all, we thank you for your commentar and hope your stay satisfyed you. We understand the problem of the noise. Our rooms are already equiped with double glazing but we canno't do anything with the noise in the street outside. However, for your next stay, we will suggest you with pleasure nice rooms which don't have the view on the river but which are very quiet. Best regards, Roland V.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guaranteed room not available when check in.
My guaranteed room was not available when i arrived. This is not acceptable. The replacement room is not the same standard as expectation.

8/10 Good

Fergus, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in Lourdes
Very late check-in handled well. Good breakfast buffet. Friendly staff

8/10 Good

Robert, Pasadena, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Grotto
It was great to have a place that was so near the Grotto of our Lady of Lourdes, as that was the point of our visiting Lourdes. The staff were all very friendly and helpful in getting our taxi back to the train station at checkout as well as throughout our stay.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Taleen, Pasadena, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, restaurant food and staff
Great location, great restaurant, front desk staff were less than helpful and never looked up to answer, always were busy shuffling papers (3 different times). The room wasn't ready at 2pm, when check-in starts at noon. The bathroom was covered in hair- looks like they quickly wiped the bathtub, walls and floors with same towel but it left all the hair behind. It was very off-putting so I ended up covering the bathroom floor with bath towels. There was also a very strong urine smell. The location was great, view of the river from the room and the restaurant. The restaurant staff was wonderful, with their suggestions and cheeriness. Food tasted great too. I would stay again, however would inspect the room before accepting it. It seems that the other hotels are much older and would probably not be in better condition than this hotel.

10/10 Excellent

Joseph, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to facilities.
Enjoyed our stay, delicious breakfast and dinner, staff very welcoming, friendly and helpful. Very good location for our pilgrimage. No hesitation to recommend.