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Reviews of Mercure Tagungs- & Landhotel Krefeld

4.5 out of 5
Mercure Tagungs- & Landhotel Krefeld
Elfrather Weg 5 Am Golfplatz, Krefeld, NW

Reviews

8.2

Very Good

Rating 10 - Excellent. 115 out of 311 reviews" "
Rating 8 - Good. 129 out of 311 reviews" "
Rating 6 - Okay. 41 out of 311 reviews" "
Rating 4 - Poor. 15 out of 311 reviews" "
Rating 2 - Terrible. 11 out of 311 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Dima

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
All things ok but the pillows on bed aren’t comfortable .
Stayed 1 night in Dec 2022

8/10 Good

Sylke

Stayed 1 night in Aug 2022

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Staff is excellent, fluent in both German and English. Room was spacious but felt a bit dated and shower could use updating.
Stayed 2 nights in Jul 2022

10/10 Excellent

Louise

Stayed 1 night in Apr 2022
Response from 5402 on Apr 28, 2022
Liebe Mercure Gäste, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie rundum zufrieden waren und hoffen, Sie bald wieder bei uns begrüßen zu dürfen, mit freundlichen Grüßen, Ihr Team vom Mercure Hotel Krefeld

6/10 Okay

Shauna

Traveled with partner
Liked: Cleanliness, staff & service
booked a King bed room...was not a king, was barely a queen (i am familiar with european bed sizes) horrid flat pillows, uncomfortable bed.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Gauthier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value, great breakfast
The hotel is really nice and out of the city. In some nature. Breakfast was copious and the buffet was really large with many choices. Restaurant and bar where nice as well.
Stayed 1 night in Aug 2021

8/10 Good

Konstantin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 1 night in Jan 2021
Response from Melanie Eichholz on Mar 22, 2021
Vielen Dank, wir reuen uns über das positive Feedback

10/10 Excellent

Pawel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from 5402 on Sep 2, 2020
Lieber Mercure Gast, wir bedanken uns für Ihre 10 Punkte und freuen uns, dass Sie eine angenehme Zeit in unserem Haus hatten. Hoffentlich bis bald, mit freundlichen Grüßen, i.A. Walter Sosul, Hoteldirektor

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from 5402 on Mar 20, 2020
Lieber Mercure Gast, vielen Dank für 10 Punkte! Wir freuen uns sehr, dass Sie rundum zufrieden waren und hoffen, Sie bald wieder bei uns begrüßen zu dürfen, sonnige Grüße, i.A. Walter Sosul, Hoteldirektor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from 5402 on Mar 20, 2020
Lieber Mercure Gast, wir bedanken uns für Ihre Bewertung und die volle Punktzahl! Das freut uns sehr, dass Sie eine angenehme Zeit in unserem Haus hatten! Hoffentlich bis bald, sonnige Grüße aus Krefeld, i.A. Walter Sosul, Hoteldirektor

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip 7 days
Working in Krefeld, nice to return this quiet hotel in green surroundings with pleasant staff and good quality food
Stayed 1 night in Feb 2020
Response from 5402 on Mar 18, 2020
Dear Chris, thank you for your review and your positive words. We are happy you enjoyed your stay. Hope to see you again, soon. With best regards, e.g. Walter Sosul, Hotelmanager

8/10 Good

Mikko

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from i.A. Walter Sosul, Hoteldirektor on Sep 2, 2019
Lieber Gast, wir freuen uns über Ihr feedback zu Ihrem letzten Aufenthalt in unserem Haus. Bitte sprechen Sie uns jederzeit darauf an, wenn Ihnen etwas fehlt. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute

8/10 Good

barry

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from i.A Walter Sosul on Sep 2, 2019
Sehr geehrter Herr Barry, wir freuen uns über Ihr feedback zu Ihrem letzten Aufenthalt in unserem Haus. Gerne teilen wir Ihr Lob mit den Teams des Hauses. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute

10/10 Excellent

Keila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from 5402 on Jun 3, 2019
Liebe Mercure Gäste, vielen lieben Dank für Ihre 10 Punkte! Wir freuen uns, dass Sie rundum zufrieden waren und hoffen, Sie bald wieder bei uns begrüßen zu dürfen, mit freundlichen Grüßen, i.A. Walter Sosul, Hoteldirektor

10/10 Excellent

MARK william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from 5402 on May 23, 2019
Dear Mercure Guest, thank you for your review and your 10 Points- we are happy you enjoyed your stay. Hope to welcome you again, soon. With best regards, e.g. Walter Sosul, Hotelmanager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation, staff extremely helpful and courteous. The Bar Treffpunk is recommended for Bitburger Pils and Schnitzel, the best I have tasted.
Stayed 1 night in Mar 2019
Response from 5402 on Mar 26, 2019
Dear Mercure Guest, thank you for your review and your laudatory words about our hotel, the staff and the dinner. We are very happy, you enjoyed your stay and hope to welcome you again, soon. With best regards, e.g. Walter Sosul, Hotelmanager

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Had to move rooms because after I settled in went to get a drink out of bar fridge and it was off and drinks were hot. Couldn’t find tv remote so couldn’t watch tv. It was hot in the rooms and couldn’t sleep and the air con didn’t work even though they said there was nothing wrong with the air con
Stayed 3 nights in Aug 2018

2/10 Terrible

Charlotte, UK

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Sweltering room
The overarching memory of this hotel will be the lack of air conditioning - there is only a very inefficient fan in the room that cannot keep up with demand. We happened to be in the area for a wedding over a very hot weekend and this seemed like the best hotel available - we were WRONG! Going back to the room was stressful and uncomfortable with no relief from the heat. We woke several times during the night and couldn’t keep the doors open as the ‘balcony’ was in fact a shared roof around the top of the hotel. Some of the staff were friendly but the whole atmosphere was just indifference to guests. I also can’t prove the theory but I left the hotel covered in bites - perhaps these were due to bed bugs. Not pleasant. Needless to say we will not be returning.
Stayed 3 nights in Aug 2018
Response from Melanie Eichholz on Aug 23, 2018
Dear Charlotte, we regret that you got such a bad impression of our hotel. Before I answer, to the different experiences you discribed, I wanted to thank you for the time and effort you took in writing this review. Our Aircondition is working but not designed for a heatwave as we have experienced at the end of July and beginning of August. The system is regulated to cool the room 5 degrees under the outside temperatur, which meets the recommaditions to avoid circulation problems. We fully understand your displeasure and stress when you could not find sleep in a hotel which you booked for this reason. We want to apoligize to you. The Hotel and also your room were checked by a certificated partner after your hint to bed bugs. Fortunately they found nothing in this direction and could give us an all clear. Your complains toward the service and hotel staff will be discussed with the team and a training will take place soon. We wish you all the best and hope that you at least accept our apology. Melanie Eichholz Reservation Manager

6/10 Okay

Andrew

Liked: Cleanliness, room comfort
50:50 not interested in guests
Large function going on at the hotel (FORD) and all the staff was focused on the ford group rather than the average guest.. my 2nd visit to this hotel and the room i was given was on ground floor which was terrible with having a ford function inside and outside the room. Also had the housekeeping lady enter the room twice without waiting for a response after knocking.. I hope my feedback was passed on after i checked out also.
Stayed 1 night in Jun 2018
Response from Melanie Eichholz on Aug 21, 2018
Dear Andrew, first I wanted to thank you for the time and effort you took in writing this review. It is our constant striving to provide a good service for all our customers. Your words are the proof that there is still plenty space for improvments. I want to assure you that your feedback was past on to team and we take it seriously. All our standrad rooms are located at the ground floor. Superior and privileg rooms are located at the upper floors. Upgrades are available at all time from booking till check out. With kind regards Melanie Eichholz Reservation Manager

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night, pleasant hotel, good night sleep.
Enjoyable one night stay at this pleasant hotel. Clean, quite, airy, just next to a golf course. Restaurant offered a variety of well prepared dishes, and staff was very friendly. It would be good if more English language TV stations were available.
Response from Mercure Tagungs- & Landhotel Krefeld on Apr 16, 2018
Dear Mercue Guest, many thanks for your stay and your positive feedback. Nice to hear, that you felt welcome. Hope to welcome you again. Have a good time. With kind regards, i.A. Walter Sosul, General Manager

4/10 Poor

Asaf

Disliked: Staff & service, room comfort
Response from Melanie Eichholz on Aug 21, 2018
Dear Guest, thank you for your review, we regret that you are not satisfied with your stay. May you want to share with me what kind of experience you made so we can learn from it. Melanie Eichholz

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, comfortable you may hear some noise
A very clean, comfortable, modern hotel, set in a quiet, wooded part of town. Corridor noise can reach into the rooms at night, a care point for light sleepers.
Stayed 1 night in Aug 2017
Response from Mercure Hotel on Nov 16, 2017
Dear Mercure Guest, thank you for your review and your laudatory words about us. We are happy you spent a great time here. We would be happy to welcome you again, soon. With best regards, e.g. Walter Sosul, Hotelmanager

8/10 Good

Bevan

Liked: Cleanliness, property conditions & facilities, room comfort
2 disappointments
We stayed 4nights is beautiful hotel friendly staff the 2 things that let this hotel down was we had to pay to park our car and the under cover parking was not offered to us as we were there 4 nights 3 out of the 4 breakfast's were excellent unfortunately the morning of departure the breakfast was a big disappointment not a lot food very basic we complained and there reply was that there was a tour bus in and that is what they get we were there for a wedding & no part of a bus tour group
Response from Melanie Eichholz on Aug 21, 2018
Dear Bevan, Thank you for your time spended in writhing this review. We regret that your first impression could not be held until the end of your stay. We permanentely have to work at ou services and you experience shows us that we have not mastard the lecture. I will share your comment with the team and hope that it will be an motivator for all of them With kind Regards Melanie Eichholz Reservation Manager

8/10 Good

Daniel, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome break in green and quiet surroundings
What made this hotel great, was that it was in a very quiet and green area: A very welcome break after having been travelling around the otherwise much more industrial surroundings of Krefeld. The hotel was architecturally rather unusually built, as it seems focussed on conferences. We spent a night there on a weekend, so it was not busy. We were travelling as a family with children and everything was ready for us on arrival. The furnishing was not overly modern, but very well maintained and very clean. The staff was very helpful and considerate on phone and in person. The breakfast was selection was bigger than expected. We would certainly stay again.
Response from Mercure Hotel on Sep 23, 2015
Dear Mercure Guests, thank you for your review. We are happy, you had a pleasant stay in our hotel. We hope to welcome you again, soon. With best regards, e.g.Walter Sosul, Hotelmanager

10/10 Excellent

holding70, northamptonshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
country hotel
turn left at the end of the tree lined avenue and your first impression of the hotel is WOW. this follows through to reception and the rest of the hotel. we felt at ease in this very comfortable place. also a big thank you to all the staff.
Response from Walter on Jun 5, 2015
Dear Mercure guest, a special thank you for your positive review. We are very happy you felt comfortable in our hotel. We are looking forward to welcome you again. With best regards, e.g.Walter Sosul, Hotelmanager

10/10 Excellent

Agnes, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really enjoyed our stay. Quiet and clean hotel. Friendly and helpful staff. We are definitely going to stay there again.
Response from Mercure Hotel on Sep 30, 2014
Dear Agnes, thank you for your review and for your positive words. We are happy you enjoyed your stay with us. We look forward to welcome you again. With best regards, e.g.Walter Sosul, hotel manager

8/10 Good

Mike, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GPS foible leads to Good food in Quite Hotel
I checked in here on my way back to the UK from Berlin. I often travel on business to Moers and finding this hotel in the area was a bonus. They were doing some work to the Car parking when I was there, but don't let that put you off, just drive into the underground garage - its Free! O! and the sat nav might take you in the back way, Don't worry, just trust it. You will go down a narrow lane and just when you think you are about to end up in a farm yard, there is a little Mercure sign pointing to the right. Follow that around to the front of the Hotel.
Response from Mercure Hotel on Jun 25, 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, e.g. Walter Sosul hotelmanager

4/10 Poor

guy, los angeles

Do not go there
Had a room confirmation for a king size bed . I arrived early, room not ready, dropped luggage went to meeting arrived late to find 2 small single bed. When I call for room error, I was told this is the last room. nothing they can do about it. Day time the internet partially work so no work can be done. Internet works ok between midnight to 4:00 a.m. as no one must be using it. I was charged breakfast at 18 euros and confirmed at 16Euros But the killer in all that was that there was no shuttle to go to the convention hall in Dusseldorf and I paid from 45 to 70 euros EACH WAY ....It just does not make sense to go there when going to a convention in Dusseldorf.
Response from Alexandra on Aug 21, 2014
Dear Guy, we highly appreciate that you took the time to let us know that you were not totally satisfied with your stay. We do apologize for any inconvenience caused by this occurrence that does not show our normal standard. We have checked our internet connection and changed it to a better fiber optic line for a better connection. Once again we do apologize for any inconvenience during your stay and we will assure to do our best that this will not happen again in the future. With best regards, e.g. Walter Sosul / Hotelmanager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good hotel for the fair
Hotel was good. A bit too far from the city and driving thru narrow country roads was long, but the hotel itself is good. - clean, nice, good customer service. The only other minor flaw - for some reason parking spots are a bit too narrow, even for a small size car that we had (VW Golf).
Response from Mercure Hotel on May 12, 2014
Dear guest, thank you for your comment. We are happy you felt comfortable and we would be happy to welcome you again in our Hotel. Our parking spots have the standard size for a parking place. If you have a bigger car you have also the possibility to park outside for free. With best regards, e.g. Walter Sosul Hotelmanager

8/10 Good

555PPS, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
A really superb Breakfast selection
Response from Mercure Hotel on Apr 9, 2014
Dear guest, many thanks for your assessment. We are happy about your laudatory words about our breakfast buffet. We look forward to welcome you again in our hotel. With best regards, i.o. Walter Sosul Hotelmanager

10/10 Excellent

doglovers, oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful, superb, the breakfast out of this earth, the staff pet friendly, we are booking a room again right NOW!
Response from Mercure Hotel on Jan 30, 2014
Dear guests, thank you for taking the time to give us your feedback concerning your stay with us. We are happy that you were totally satisfied with your stay. Pets are always welcome in our hotel. We would be happy to welcome you aand your quadruped again ,soon. With best regards, Mercure Tagungs- & Landhotel Krefeld

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Power

Liked: Cleanliness, staff & service, room comfort
I like itt because is close to the Motorway and close to the city of Krefeldd
Very quiet, good Restaurant - good food - nice people

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel - highly recommended
excellent
Response from Melanie on Jan 4, 2017
Dear guest, thank you for you nice massage. With Kind regards Melanie Eichholz

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel, very poor workout area
The hotel was very nice, but a little far out of town (15 euro cab to trainstation). Also they only had 2 very old bikes in the workout room. Other than that, the rooms were large for european standards and the restaurant was good,
Response from General Manager on Jan 4, 2017
Dear Guest, thank you for your honest feedback. We are pleased that you enjoyed the offer at our restaurant and maybe you are interested that we have completely renovated the fitness and spa area in 2015. You will now find modern fitness trainer. What we cannot change is our quiet location at the outskirts next to the golf court. But may you will come back one day to test the new fitness room when you have some more private time to enjoy the beautiful landscape in the surrounding. With kind regards

6/10 Okay

Jörg

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Pascal

Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Stayed 2 nights in Dec 2023

8/10 Good

Aletha

Liked: Cleanliness, staff & service, amenities
Prima hotel als standplaats voor een bezoek aan de Duitse steden in de omgeving. Goed bereikbaar vanuit Nederland. Rustig gelegen. Parkeren naast het hotel en in de garage er onder (bij ons geen extra kosten berekend). Zoals elders ook beschreven staat is het wat gedateerd, maar verder prima in orde en zeker aan te bevelen. Vriendelijk personeel, ruime kamer, heerlijk diner en zeer uitgebreid ontbijt. Niet alle kamers liggen aan het centrale atrium. Er zijn ook rustiger gelegen kamers in de zijgangen. Het atrium is een fijne plek om (al of niet met je reisgezelschap) te vertoeven onder het genot van een kop koffie of thee, welke je zelf ter plaatse kunt pakken. Kamer: Wij hadden een ruime kamer in een gang op de begane grond. Kluisje en koelkastje op de kamer. Badkamer met bad. Grote televisie. Prima voorzieningen. Onze reisgenoten hadden in plaats van een bad een inloopdouche en tevens een strijkplank en strijkbout op de kamer. Eten: Heerlijk a la carte gedineerd, prijzen conform huidige tijd. Voldoende keuze van de kaart. Ook waren er diverse seizoensgebonden gerechten. Vriendelijke ober die ook goed Engels sprak. Ontbijt zeer ruime keuze! Naast diverse broodsoorten ook verschillende warme gerechten, naast het gebruikelijke hartig beleg ook verschillende verse kazen. Tevens velerlei soorten melk- en yoghurtproducten, incl. lactosevrije varianten. Aanbevelenswaardig!
Stayed 1 night in Dec 2023

10/10 Excellent

Kamel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'état de la salle de bain. Les meubles ne sont pas en très bon état.
Stayed 1 night in Nov 2023

6/10 Okay

Han

Business traveler
Disliked: Cleanliness, staff & service
오래된 숙소인지 난방이 제대로 되지 않습니다. 인포데스크에 문의를 하였으나, 마땅한 방안을 제시하지 못하고 출장 후 감기가 걸렸습니다. 수도에도 문제가 있는지 수돗물이 너무 더럽습니다.
Stayed 1 night in Nov 2023

6/10 Okay

Stefan

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Andreas

Liked: Cleanliness, staff & service
Nettes Hotel aber unhaltbare Situation beim Frühst
Ungewöhnliches Hotel in reizvoller Lage. Sehr negativ ist uns die
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejlig atmosfære
Rigtig hyggelig stemning og fantastisk service, både i receptionen og restauranten. Vi kommer gerne igen.
Stayed 1 night in Jul 2023

8/10 Good

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023