Double Room (Easy) | In-room safe, soundproofing, free WiFi, bed sheets
Check availability

Reviews of Palazzo Hotel

Palazzo Hotel
Hindenburgstr. 286, Moenchengladbach, NW

Reviews

6.2
Rating 10 - Excellent. 24 out of 196 reviews" "
Rating 8 - Good. 63 out of 196 reviews" "
Rating 6 - Okay. 49 out of 196 reviews" "
Rating 4 - Poor. 25 out of 196 reviews" "
Rating 2 - Terrible. 35 out of 196 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Joyce

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience! The door lock was visibly broken and wouldn’t lock! It wouldn’t lock! Large flies in the washroom… that’s when we decided to leave. Huge stains on the carpet, finger prints all over the windows and a very sketchy neighborhood. We walked out… and lost 4 nights prepaid hotel. We hope Expedia refunds our money… and speaks to this hotel.
Stayed 4 nights in Nov 2023

2/10 Terrible

Mohamed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID IT!!
AVOID IT!! The room has a strong bad smell. The room is not maintained at all. It took around 30 minutes to check in with the receptionist. There is no customer service at all. I have found a room with broke door and a lot of dirt inside in-front of the door where my room is. It is written on the door that it is not safe around, and I am responsible for my stuff. The Wi-Fi never reached the third floor.
Stayed 5 nights in Aug 2023

8/10 Good

BJP

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, simple but clean room
Simple hotel but clean and very friendly staff. Price/Quality ratio is good. Room is spacious
Stayed 1 night in Aug 2021

10/10 Excellent

Kay

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Business traveler
Was not able to stay as no staff in the hotel foun
There was no attendance at the reception. I have waited for 40 minutes, ringed the bell and called the hotel phone numbers with no response. I had then to find the alternative given that it was becoming late
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed many time as this hotel. Always had good service and clean room
Stayed 2 nights in Mar 2020

10/10 Excellent

ABDELILAH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smiley and helpful staff
The lovely staff on the desk speaking in English doing everything to assist you. I arrived later at 9:45 pm, the chek-in was done by the smily nice lady. She ordered for me a pizza. The restaurant + the varied buffet very nice although not a lot of space......Very small. The room was spacious I like the view in despite of the small noise from trains which passed all day.
Stayed 5 nights in Nov 2019

8/10 Good

Christopher

Liked: Staff & service, room comfort
A good hotel.
Stargate Palazzo is okay. The location is good just a short walk from the Hauptbahnhof. The area is okay too. The rooms are spacious and the single bed is large but smaller than a standard double bed. The carpets could do with a good clean but for the money it’s fine and I will stay again. The staff are friendly enough, the breakfast is plentiful and although there is no tea or coffee making facilities in the room, they do sell some drinks and snacks on reception.
Stayed 1 night in Nov 2019

2/10 Terrible

ARMANDO

Disliked: Amenities, property conditions & facilities
over 40'' celsius or 100' F and this place have no A/C or even a small fan !! I have to wet a towel and place it in the floor to be able to sleep a bit. worse 2 nights ever !! People if you have to pay 20-30 euros extra to get hvac do it please!!
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Got there 11 PM. 24-hour check-in so no problem. Room OK. Overlooked inside area of hotel so no noise except for three trains going by at about 1 AM. No A/C so kept window open but no problem since no noise due to location of room. Parking OK, elevator handy. Wi-fi fine.
Stayed 1 night in Jun 2019

10/10 Excellent

Mark

Clean, comfortable and great location for us.
Travelled from UK with brother for football match and then onward to stay with friends. Perfect location for us and early check in to allow us to leave bags before match was no problem. Clean, comfortable and perfect for our stay.
Stayed 1 night in Aug 2018

2/10 Terrible

Vera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
awful
my stay at the plazzo was not a good one,our bedroom door wouldnt open without force the carpet was worn away where it rubed on the floor, as soon as you walked in the door it was smelling of smoke and just not clean..we paid for breakfast on the first morning we were told egg and bacon, only well the bacon was smoked crisp bacon, second morning we were told no eggs only scrambeld eggs which i questioned seemingly it was powdered egg. no quasons for continental, the rolls were the day before rock hard ones,digusting as you can imagine i would not recomend this hotel to anyone plus the fact it isnt a good area
Stayed 2 nights in May 2018

2/10 Terrible

Mick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel I have stayed in!!
Probably the worst hotel I have ever stayed in! Receptionist was drunk when I arrived so checking in was a nightmare. WiFi did not work and there was not even a kettle in room. Towels and linen were absolutely disgusting. The room stank of smoke and the shower was broken. Also right next to the train line with a lot of noise so could not even leave the window open. I felt totally uncomfortable sleeping in the room and I checked out at 5am after a terrible nights sleep as I couldn't stand the room one minute more!
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Football weeke d
Was a bit sceptical as reviews were not encouraging but it was a large room . Clean and comfy. Breakfast was usual stuff but good . As a budget hotel goes we would defenetly stay again . Ideal for a football weekend
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Could be better
Good location, spacious room and comfortable bed, however the heating was not working and it was quite chilly that December night and wi-fi kept cutting up
Stayed 1 night in Dec 2017

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Vira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, awesome breakfast. Like my stay very much.
Stayed 2 nights in Aug 2017

8/10 Good

Good Hotel

Liked: Cleanliness, staff & service, room comfort
Clean hotel near the train station. It's in walking distance. Beds have a firm support which I like. The only small downside I could mention. I'f windows are open you will hear the train station in the morning.Good hotel for the price . Very friendly staff.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
ahahah

2/10 Terrible

JOEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!
For starters, the wifi did not work 2 out of the 3 days when we stayed. There is no room telephone available. The room is musty and the pillows are very old. The towels are older than floor rags. Other than that, breakfast was the only redeeming feature of this misnomer name of palazzo. It should be renamed GARBAZZO!

8/10 Good

Nick, Florida, U.S.A.

Liked: Cleanliness, staff & service, room comfort
Very Decent Place
I was very pleasantly surprised at the quality of this small hotel. The room was clean (everything, inc. bathroom to bed) and the personnel were extremely nice and polite......trying to assist whenever asked. This is not a hotel to spend your vacation at, however, if you need a very decent place to stay for a couple of days that is priced right.........this is an excellent choice.

6/10 Okay

businessman, cyprus

Liked: Cleanliness, room comfort
Good hotel for passing through
Nothing special, but had all you need to spent the night.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
The place is run down shower not always hot but did have friendly staff

6/10 Okay

Verified traveler

Liked: Cleanliness
Good Value-Hotel in Möntchengladback
Booked this hotel for a two weeks stay in Möntchengladbach visiting a course. The hotel is convient located close to the center of the city. Offers all basic needs of a 3*-hotel. The rooms are clean. There is no restaurant, no room service, however breakfast is served. Internet connection via Wifi is poor and not suitable for video conferencing or skype. Overall a good value for the price. Not to recommend for the demanding business traveller.

2/10 Terrible

Stephen, zurich

Disliked: Staff & service, property conditions & facilities, room comfort
rubbish
one of worst hotels for price I have stayed in, never again will sleep in car instead more amenities and better condition.

8/10 Good

Ishrat, Fort worth USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reached there about 10 pm and I need to work online but WiFi was down till the next day

8/10 Good

Hesham

Liked: Cleanliness, room comfort

8/10 Good

Cian, Limerick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Pretty good room by German standards. Everything was fine about the stay.

8/10 Good

Michael, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but very good none the less.
Staff very helpful and friendly. Stayed here once before, hence our return, no complaints apart from wifi weak in our room on the third floor.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good Value
Value for money hotel in a good location for the centre of town and the railway station

6/10 Okay

Rose, Australia

Disliked: Property conditions & facilities, room comfort
Rooms are clean, close to town.
We stayed at this hotel two years prior to the latest visit. This time the hotel seemed to be outdated an run diwn. No air conditioning, advertised tea and coffee facilities consited of a coffee machine, no cups, tea or coffee provided. The pilliow must have been washed and the filling was nothing but lumps of foam.

8/10 Good

Verified traveler

Good value for money

6/10 Okay

Verified traveler

2/10 Terrible

Marcel

Disliked: Cleanliness, staff & service, property conditions & facilities
Das kann man nicht als Hotel bezeichnen. Die reinste Katastrophe!!!
Stayed 1 night in Nov 2023

2/10 Terrible

Franz-Josef

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Björn

Stayed 1 night in Apr 2023

2/10 Terrible

?????????

Stayed 4 nights in Sep 2022

8/10 Good

Valentin

Business traveler
Liked: Staff & service
Sehr günstig. Preis-Leistung stimmt.
Stayed 1 night in Sep 2022

2/10 Terrible

Stefanie

Stayed 2 nights in Aug 2022

2/10 Terrible

Hiraiwa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Marcel

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Verkleidung am Bett abgerissen Tür wie aufgebrochen Tür kaum abschließbar Nachttischlampe defekt Schlauch von Duschbrause defekt Wasser aus der Wand Halterung Duschbrause defekt Haltestelle Duschbrause defekt Vorhänge ausgerissen Teppich wie mit Chemiekalie bespritzt Wand unsauber nachgestrichen Einschusslöcher? Rauchmelder demontiert Kuhle in der Bettmitte 1 Keks für 2 Gäste Müllsäcke im Flur Einkaufswagen im Flur Fahrstuhl unsauber Kein WLan Parkplätze mehr oder weniger frei
Stayed 1 night in Jun 2022

2/10 Terrible

ILKER ERDI

Stayed 2 nights in May 2022

2/10 Terrible

Franck Arnold

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from DT OP Manager ABC on Jan 24, 2022
Sehr geehrter Gast , zunächst vielen Dank für Ihre Rezension. Mit bedauern nehme ich zur Kenntnis , dass Sie sich bei uns nicht wohl gefühlt haben. Leider haben Sie den weg der Anonymität gewählt , sodass eine Zuordnung meinerseits nicht erfolgen kann. Gerne nehme ich Ihre Beschwerde jedoch auch per Mail entgegen. Ihnen alles Gute ,

4/10 Poor

Björn

Business traveler
Disliked: Cleanliness, staff & service
Nun das ganze Hootel ist enttäuschend. Die Zimmer heruntergekommen. Flecken auf Teppich, Vorhänge teils abgerissen. Bad: Unglaublich Toilette innen dreckig verkalkt - Dusche ebenso. Waschbecken - verstopft Sysphon dicht und stinkig. Da sollte mal ein größerer Trupp durch. Wennman jahrlang alles schleifen lässt kommt derartiges dabei heraus. Schade, denn die eigetliche Einrichtung war mal sehr ordentlich. Betten waren OK - und absolut sauber! Allerdings sollte man Rucherzimmer vielleicht nicht in Etagen haben wo Nichtraucher sind.
Stayed 3 nights in Nov 2021

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Fabian

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021