Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, TX

Always a good stay

Posted Aug 12, 2014
Pros: The worker make me feel at home.
I always have good stay when staying at this hotel, the man who check me in is always in a good mood and professional
3 out of 5
Recommended
for Everyone
by A verified traveler from Roswell, NM

Nice room for the price

Posted Aug 11, 2014
Pros: Friendly staff
Cons: Room was clean, but the carpets could use a good cleaning.
Location: The location was 5-10 minutes from the mall & most other attractions.
At this price, I did not expect much from this hotel but I was pleasantly surprised. The room was relatively clean (there were spots on the carpet & a cigarette burn in the comforter) but overall, the room was clean. The only issue I had with this hotel was on the night we arrived, there were several people hanging around outside their rooms. Having 2 young children, this made me a little nervous. But I must say, they were quiet & no one bothered us. The staff was very friendly & helpful during our stay. Breakfast only lasts until 9 so we missed it, but it sounded good from the menu that was posted in the lobby. This is a good hotel if you're looking for an inexpensive stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place... Pillows weren't comfy

Posted Aug 3, 2014
Everything ok except neighbors too roudy at night time...
Comment from Hotel Management
Aug 6, 2014 by ABVILubbock, Hotel Management
Thank you for finding the time to share about your stay. We are committed to delivering the the highest level of service to our guests, your feedback will help us correct and improve our services to better achieve our primary goal. We are very pleased to hear that you liked everything our hotel has to offer but we are terribly sorry about our pillows and our other guests during your visit. Please know that we take your comments seriously and that it is our goal to provide the best lodging experience to our valued guests like you. In line with this, we will be working diligently to implement improvements and ensure that a similar situation does not occur again on your next visit. We hope you will come back and see us again soon. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We look forward to your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from rv buyer

Good hotel. Unfortunately nothing near by.

Posted Jul 31, 2014
Good breakfast provided by hotel. Only problem nothing near by walking distance to eat. These hotels are occupied by construction workers. Husband wouldn't let me go swimming. Overall enjoyed my stay slept good, good a/c and great hot tub in the room. Oh yea towels were a bit hard.
Comment from Hotel Management
Aug 6, 2014 by ABVILubbock, Hotel Management
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very happy that you liked our breakfast. We are sorry though about our other guests and that there was nothing near by walking distance to eat. On the whole, we are so glad that you enjoyed a good night's sleep, our air conditioning unit and hot tub. Your satisfaction is very important to us and we surely hope that you will come back next time so we can provide you an even more pleasant and more satisfying experience. We hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Good hotel stay

Posted Jul 22, 2014
Check in was quick and front desk person very nice, will stay again.
Comment from Hotel Management
Aug 6, 2014 by ABVILubbock, Hotel Management
We are very happy that you were very pleased with our speedy check-in process and our front desk staff. Your comments will be shared with our staff and we thank you for giving us the opportunity to recognize our staff for a job well done! It was a pleasure serving you, we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, corner room very quite

Posted Jul 4, 2014
Pros: Flat screen tv and free Internet
Cons: For the price, none
Location: Easy access to the interstate
It was an good experience, girl who check me out was nice!
Comment from Hotel Management
Jul 5, 2014 by ABVILubbock, Hotel Management
Thank you for taking the time to leave a rating and share your feedback about your recent stay at our hotel. We are so glad to hear that you enjoyed your stay with us. We always strive to give the best to our guests; it is wonderful to know that our efforts were rewarded. Your comments will be shared with our staff who, along with the rest of our team, is committed to providing the very best in customer service to all our guests. We are very proud of her. It was a pleasure to have you with us. We hope that you will come back and see us again soon.
2 out of 5
by A verified traveler

Gross

Posted Jun 30, 2014
Subway sandwich on bathroom floor, refrigerator didn't work, ac was super loud and it was really hot in the room. Only one man appeared to work there and he was rude on more than one occasion. Worst hotel I have ever stayed at.
Comment from Hotel Management
Jul 3, 2014 by ABVILubbock, Hotel Management
Thank you for taking the time to leave a rating and share your review of our hotel. We are disappointed to hear of the issues you encountered during your recent visit. We sincerely apologize about the cleanliness of our bathroom, the refrigerator, the noisy air-conditioning unit and our staff who was rude. We do not tolerate such a behavior from any of our staff being that they represent our hotel. Please know that our hotel's management has been made aware of your comments and we definitely will look into this matter and from our findings, we will determine what would be the proper course of action. You can be assured that we will give your feedback our full attention and use it to help us correct our deficiencies and improve our services. We thank you for bringing this matter to our attention. We sincerely hope that we may be given a chance to change your perception of our hotel and provide you with a more enjoyable and more satisfying experience in the future. It would be a pleasure to welcome you back to our hotel.
1 out of 5
by A verified traveler

Never again

Posted Jun 17, 2014
The sheets, pillows and blankets were old and thin. The location was inconvenient. I have stayed in Lubbock enough times to know I can find a much better hotel for the same price.
Comment from Hotel Management
Jun 17, 2014 by ABVILubbock, Hotel Management
I do apologize for the inconvenience that you endured and have noted your issues down. We are terribly sorry too that you were not happy with our location. You can be assured that we will give due attention to your feedback and use it to help us correct our deficiencies and improve our services. We hope that you will consider staying with us again so that we may be given a chance to change your perception of our hotel and provide you with a memorable experience.We truly hope that you will be more satisfied on your next stay should you decide to stay with us again in the future. Once again on behalf of our hotel, we thank you for taking the time to share your experience. We sincerely appreciate it and hope to be given the chance to provide you with superior service and accommodations on your next visit to Lubbock.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cyprus

Good value

Posted Jun 13, 2014
Good value with hot breakfast options.
Comment from Hotel Management
Jun 17, 2014 by ABVILubbock, Hotel Management
Thank you for taking the time share your feedback. We are very pleased to hear that you enjoyed your recent stay at our hotel! We are happy that you were very pleased with our breakfast. Your satisfaction is very important to us and we value your feedback very much. You can be assured that we will share your feedback with our staff, as this will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and our other valued guests in the future. On behalf of America's Best Value Inn, we thank you again for taking the time share your valuable feedback. We truly appreciate it and hope that your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
by Mark from Orlando, Florida

Perfect for what I needed.

Posted May 19, 2014 on Hotels.com
This hotel is definitely not central Lubbock, but was exactly perfect for my needs. Breakfast was very nice with many selections and beverages available, and even the staff was excellent (with one young exception who couldn't say anything except 'no'). I have added this hotel in to my personal phone and will surely stay there when next I am sent to Lubbock. Kenny, the General Manager, is wonderful to deal with.
Comment from Hotel Management
May 23, 2014 by Kenny, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent visit at our hotel. We are very pleased to hear that you enjoyed our breakfast and we thank you for appreciating our staff. Your compliments will be shared with our team, as feedback like this serves as encouragement to all of our staff as we strive to continuously provide exceptional service to you and our other guests in the future. On behalf of our staff, we thank you for choosing to stay at our hotel. We appreciate your loyalty. It was a pleasure to serve you, we hope to see you again soon!