Lobby

Reviews of Quality Suites

2.5 out of 5
Quality Suites
5113 S Loop 289, Lubbock, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 326 out of 738 reviews" "
Rating 8 - Good. 228 out of 738 reviews" "
Rating 6 - Okay. 94 out of 738 reviews" "
Rating 4 - Poor. 57 out of 738 reviews" "
Rating 2 - Terrible. 33 out of 738 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Raymond, Salado

Business traveler
Liked: Cleanliness, staff & service
The floor tiles were coming unglued.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Raymond, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

10/10 Excellent

Juliana

Traveled with family
Liked: Amenities
Manager was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Juliana, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

2/10 Terrible

Stacey

The bathroom was filthy with black mold all around the tub
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Stacey,Thank you for the stay at our hotel. We are truly sorry to hear about the unsanitary conditions you encountered in your bathroom. Your experience is deeply concerning, and we sincerely apologize for the inconvenience and discomfort this has caused. We take matters of cleanliness and maintenance very seriously, and we are addressing this issue with our housekeeping and maintenance teams to ensure that such lapses do not recur. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.SincerelyHotel Manager

4/10 Poor

Zach

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Check in was great, staff were friendly. Unfortunately the cleanliness and condition of the room was really bad. If cleanliness was improved I would consider staying again, otherwise I would find somewhere else.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for your feedback. We're glad you had a positive check-in experience and found our staff friendly. However, we apologize for the issues with cleanliness and room condition. We take your comments seriously and will address them with our housekeeping team to ensure improvements are made. We appreciate your honesty, and if you choose to give us another chance, we'll strive to provide a much-improved experience.Sincerely, Erika Castellaw Quality Suites Lubbock

10/10 Excellent

Justin, Enid

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with easy parking. Front desk was amazing!! Room is great and good entertainment options around the property.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 3, 2024
Dear Justin,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

6/10 Okay

Nathan

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Nathan, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was super helpful and friendly. We were able to check in a little early, which was also very nice. The room was definitely "tired", meaning it is just old. However it was very clean, the bed was very comfortable and the neighbors were quiet. Breakfast was plentiful, varied, and yummy. We got our money's worth out of the room rate.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Andrea,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think.Sincerely Hotel Manager

8/10 Good

Jesse

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Jesse,Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay.Sincerely Hotel Manager

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, good communication, and clean room.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Joshua,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I hadn't been together in a while and we decided to get together on Christmas 2023 we had a wonderful visit we had a wonderful Christmas and we owe it to Quality Inn thank you and Expedia
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Sheila,We're thrilled to hear that you and your sister had a wonderful Christmas visit at our Quality Inn. It's heartwarming to know that our accommodations played a positive role in bringing joy to your special reunion. Thank you for your kind words, and we appreciate your acknowledgement. We look forward to hosting you again for more memorable moments in the future!Sincerely, Hotel Manager

10/10 Excellent

Bethany

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Bethany,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
I like that my room is inside on the s3cond floor
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear John, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Good stay, Ridiculous Housekeeping
I want to start by saying I’ve never had any problems with past stays at this hotel. Arrival: Front desk lady was nice & helpful. 1st rm smelled like cigarette even though it’s no smoking hotel. Son has asthma so asked to be moved, she quickly moved us to another room. 2nd rm had not been swept, found cookie & shreds of paper & leaves on rm floor. Stayed w/o complaints due to being tired & lady at front desk had hands full w/ other guests. Manager came by next morning w/ housekeeping & apologized for rm being in conditions it was in. She swept the room for us & was kind. Day of checkout: Housekeeping knocks on door around 10:30AM to ask us when we were going to check out. Around 11AM somebody starts banging on door stating they are housekeeping again but I was in the bathroom unable to answer, so I just stated yes, we’d be out soon hoping they heard me. A few minutes later a young man comes by knocking & again asks when we’re checking out. I answer him & ask him if check out is not at 12PM like I was told. He states yes, that he apologizes & that he was just checking again when we’re leaving. About 11:20AM the front desk is calling to tell me that check out is before 12PM & our room was on her list of people who had not checked out yet. 11:47AM we walk out to be met by 2 housekeepers looking us up & down upset. Walk to front & hear 1 laugh only to see the other following closely behind me all the way to front desk. Front desk apologized & offered water & snack bag. 😒
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

8/10 Good

Kenneth

Traveled with family
Conveniently located. Easy check-in,
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Kenneth, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am glad you had a smooth check-in. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

10/10 Excellent

TERRY

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear TERRY, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Luz

Be prepared to pay 100$ deposit and they want it in cash
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 9, 2023
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Majid

Liked: Cleanliness, property conditions & facilities
Nice and clean!
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 8, 2023
Dear Guest,Thank you for the review. I am glad to hear that you found a clean room and had a pleasant stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

10/10 Excellent

robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Robert,Thank you for your kind review. I’m glad you had such a nice experience with us. We take great pride in being a pleasant, friendly, and accommodating place to stay. We look forward to seeing you again soon.Sincerely,Hotel Manager.

4/10 Poor

rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to shopping
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Rebecca,Thank you for the comments. It's nice to see that you found a close location. But, we apologize for any dissatisfaction. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

2/10 Terrible

Rick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was forced to give them a $100 deposit which was charged to my credit card. Nowhere was there any notice of such ridiculousness at the time of reservation. Unacceptable
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 27, 2023
Dear RickThank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

8/10 Good

Brooke

Traveled with family
Liked: Staff & service, room comfort
Loved the people :)
The hotel is nice. If a little older. The employees working were kind, knowledgeable and genuinely cared. They even informed us they have a "medical" when they found out we were there visiting our dad who is in CCU. Wonderful caring people.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 14, 2023
Dear Guest,Thank you for the review. I am glad that you found friendly employee service and had a good experience. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

6/10 Okay

David

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It's a nice hotel and the staff was great. The only thing I didn't like is how they placed me in a room that someone had smoked in previously. They couldn't change me to a different room and had it booked for 5 nights. I did also see a lot of bug and roaches coming in through the AC unit. If you get room 125 please request a room change.
Stayed 5 nights in Nov 2023
Response from Hotel Manager. on Nov 11, 2023
Dear David,Thank you for the review. It's nice to see that the staff service was good. We apologize that we let you down in some way. We're always working to ensure that our hotel meets the highest standards and is the nicest hotel in the area. We guarantee that your next visit will be awesome. We request that you give us one more opportunity to be of service to you.Sincerely,Hotel Manager.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Luis,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 Excellent

Addam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and relaxing!!!
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Addam,Thank you for the stay at our hotel. We really appreciate your kind words about your stay at our hotel. It’s always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job.It would be a pleasure to have the chance to serve you again in the future.SincerelyHotel Manager

2/10 Terrible

Michael

Traveled with family
There was a communication problem between Cheaptickets and Quality Suites. I waited for over an hour and my reservation never appeared in the Quality Suites system. The Quality Clerk clerk was unable to get anyone in her home office to confirm my reservation. About a half an hour later when I called Cheaptickets and tried to cancel my reservation, the mechanical voice said that since I was cancelling on the day of my reservation, "she" could not cancel it. Since it was now getting late. I used Cheaptickets again to get a reservation at another hotel. It worked this time, so I suspect that Quality Suites is at fault. I expect Cheaptickets to give me a full refund of $70.96 to be credited to my credit card. You have my cell phone number if a human being wants to talk about this.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 28, 2023
Dear Michael,Thank you for writing the review. I’m sorry that several issues combined to make your stay less than desirable. We’re involved in a continuous improvement process to make sure we provide the best possible experience now and in the future. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future.Sincerely,Hotel Manager.

8/10 Good

Ed

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Ed, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

6/10 Okay

Reyes

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room had trash behind night stands and the tv
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 17, 2023
Dear Reyes,We are sorry to hear about the presence of trash in your room behind the nightstands and the TV. This is not the level of cleanliness we strive to provide, and we apologize for any inconvenience it may have caused. Your feedback is valuable, and we will ensure that this issue is addressed with our housekeeping team to prevent such occurrences in the future. We hope to offer you a more pleasant and well-maintained experience.Sincerely, Erika Castellaw Quality Suites Lubbock

4/10 Poor

Farid

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was filthy The room was full of mold The Ac was black from mold Hairs in the bath tub Soap scum on shower walls Took 40 minutes to check in and there was no line to speak of I would not make this mistake again
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 17, 2023
Dear Farid,We are very sorry to hear that we did not meet your expectations.We deeply apologize for all the inconvenience. We are working to improve the problem areas detected in your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us againSincerely, Erika Castellaw Quality Suites Lubbock

4/10 Poor

Grisel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Front desk took time to check me in, I was there waiting for a bit until he asked me, can I help you. Once he gave me the keys and went to my room, I had to called them to let them know that the bathroom door was broken. It looked like someone used it as a pouncing bag. I told him that I am letting them aware because I don’t want my credit card to be charge for something we didn’t do. The floors were not clean, it felt like it had not been swept. We paid a high price for a crappy room, With how much they charge they should consider in some updates. The food was good.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Grisel,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

6/10 Okay

Arthur

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bad Experience
I was disappointed in the room which might have been a reflection on the entire facility. The fake wooden floors in my room felt like they were pealing up as when you walked on them they would go down and then you could hear them pull away from the floor making a Velcro type of sound. My drapes were shredding along the seams an looked bad. A chunk of sheetrock was missing and I had flies in my room. A big bar of used soap, not hotel soap, was left in the shower soap holder. I stay at Choice Hotels a lot but was surprised at the poor maintenance of this facility on this trip. I feel like Choice owes me two free night stay at any location to make up for this bad experience.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 5, 2023
Dear Arthur,Thank you for sharing your concerns with us. We're truly sorry to hear about the issues you experienced during your stay. This falls well below our standards, and we apologize for any inconvenience you faced. Your feedback is invaluable to us as we work to improve our services and facilities. Rest assured, we will address these concerns to prevent such issues in the future.Sincerely,Hotel Manager

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely nice place I would recommend it to anyone to stay there
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Oct 4, 2023
Dear Ray,We're delighted to hear that you had a nice stay and that you would recommend our place to others. Your recommendation means a lot to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future and providing you with another enjoyable stay. Sincerely,Hotel Manager

2/10 Terrible

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear Kelly,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

2/10 Terrible

Mica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel stay ever. Staff lied, property was disgusting would never stay here again. I wouod Rather sleep on a bench than this place again.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Mica,My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

8/10 Good

Diana

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 23, 2023
Dear Diana, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Kimberley, san antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Clean. Helpful staff
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 27, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 26, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Shania Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is sat right next to a Golden Corral as well as other shops and restaurants if you wish to eat or shop whenever. The interior is really clean, the room itself was clean with just enough bathroom amenities and spacious for the price. Floors are hardwood in the rooms so may not be for people who prefer carpet, but that didn't take away from the experience at all.
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 30, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Brett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time to stay here, convenient to TTU and easy to get to.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 20, 2023
Dear Brett,Thank you for your stay. We're honored to have you as a returning guest, and we're pleased to hear that our hotel's location has been convenient for your visits to TTU. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Erika Castellaw Quality Suites Lubbock

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and check in was simple.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 17, 2023
Dear Suzanne ,Thank you for acknowledging the friendliness of our staff and the smooth check-in process. We appreciate your positive feedback and are delighted to hear that you had a pleasant experience in this regard. If you ever decide to stay with us again, we will strive to ensure your entire stay meets your expectations.Sincerely, Erika Castellaw Quality Suites Lubbock

8/10 Good

Trudy

Fairly clean. Young man at check in was very nice.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 11, 2023
Dear Trudy,Thank you for sharing your thoughts with us. We're pleased to hear that you found our hotel to be clean during your stay. Positive interactions with our staff can truly enhance the overall guest experience, and we will be sure to pass on your compliments to him. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

6/10 Okay

Monte

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Poor finishing work! Ex. Caulking, trim, tile Very sloppy Dirty and very dusty in rooms No elevator. Carry luggage up the stairs was a joke.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 6, 2023
Dear Guest,Thank you for your stay. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely, Erika Castellaw Quality Suites Lubbock

10/10 Excellent

Bill

Liked: Amenities, property conditions & facilities
Check in was smooth. Room is clean and comfortable. The AC works well.
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 4, 2023
Dear Guest, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager

4/10 Poor

John

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 26, 2023
Dear John,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely, Erika Castellaw Quality Suites Lubbock

4/10 Poor

Alexsandra, Lubbock

Business traveler, Traveled with family
Liked: Staff & service
Felt unsafe. Scratches on the outside of room door, like someone may have tried to break into. Front entrance door very dirty.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 25, 2023
Dear Alexsandra,We apologize for any concerns you had regarding the safety and cleanliness of our premises. Your feedback is truly appreciated, and we take these matters seriously. We will immediately address the issues you've mentioned to ensure a safer and more comfortable environment for our guests. Your comfort and security are our top priorities, and we thank you for bringing these matters to our attention. We hope you would consider giving us another chance in the future to provide you with a more positive experience.Sincerely, Erika Castellaw Quality Suites Lubbock

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Coffee was awful. A/C unit in the room was coming apart. The staff was excellent. Friendly and helpful.
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on Aug 8, 2023
Dear Guest,Thank you for your kind feedback. We appreciate your feedback regarding your recent stay. We're glad to hear that you found our staff to be excellent, friendly, and helpful. However, we apologize for the issues you encountered with the coffee quality and the A/C unit. We'll address these concerns to improve the overall experience for our guests. We value your input and hope to have the opportunity to provide you with a better stay next time.Sincerely, Erika Castellaw Quality Suites Lubbock

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear Connie,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Erika Castellaw Quality Suites Lubbock

4/10 Poor

jorge

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is older and doesn’t have an elevator for the second floor. The breakfast was okay but not delightful. Old fruit, hard peanut butter, sub standard coffee and just a yuck vibe. The room was clean except for the rusted stained shower curtain. It’s was the cheapest available and I now know why.
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on Aug 8, 2023
Dear jorge, We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Erika Castellaw Quality Suites Lubbock

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, friendly check in and a comfortable clean room.
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on Aug 8, 2023
Dear Brett,Thank you for your great feedback. We're glad to hear that you found our hotel's location easy to access and that you had a positive experience with the friendly check-in process. It's great that you enjoyed a comfortable and clean room during your stay. We hope to welcome you back for another pleasant stay in the future.Sincerely, Erika Castellaw Quality Suites Lubbock

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Aug 8, 2023
Dear Ricardo,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the 8 stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Erika Castellaw Quality Suites Lubbock

6/10 Okay

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Aug 8, 2023
Dear Michele,Thanks for staying with us and giving 6- a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Erika Castellaw Quality Suites Lubbock