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Reviews of Embassy Suites Lubbock

3.5 out of 5
Embassy Suites Lubbock
5215 S Loop 289, Lubbock, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 510 out of 1007 reviews" "
Rating 8 - Good. 241 out of 1007 reviews" "
Rating 6 - Okay. 115 out of 1007 reviews" "
Rating 4 - Poor. 78 out of 1007 reviews" "
Rating 2 - Terrible. 63 out of 1007 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney, Midland

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice live music in the atrium.
Stayed 1 night in Mar 2024

4/10 Poor

Tanya

Traveled with family
Liked: Cleanliness, amenities
It’s an old embassy suites, well maintained overall.
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Ben

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tonya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a vacation and very comfortable! Food looked amazing also while sitting in bar area!
Stayed 1 night in Mar 2024

2/10 Terrible

Dianne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not able to check in until almost 7, when check-in time was 4. No towels, maintenance had to go fix TV because it was broken. My daughter was beat up by two girls in an elevator so we left the hotel and went home. There were no cameras to catch the incident and help figure out who these girls were. By the way, my daughter is only 14 years old, I was in the room with the maintenance man trying to get my TV fixed while this happened on the elevator. I will never stay at the Embassy suites again.
Stayed 1 night in Mar 2024

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here I was to check in at 4 arrived 15 minutes late just so that could be risk there were no rooms clean and we had to wait and no ETA. We were recommended to wait at the pool an hr after I had to go back and check no one had called us at all but we were told they had a room ready . Not so bad but what’s the reason for a reservation if we can’t get a room when we arrive ?
Stayed 1 night in Mar 2024

2/10 Terrible

Brandy

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, property conditions & facilities
The room was disgusting. Hair in shower, sink and floors Shower head fixture broken, hand held head was laying on Hand rail Carpet had not been vacuumed anytime recently. Chair looked like someone puked on it at some time in its long life in this room, couch had frame work sticking out through holes where fabric was worn thru Wallpaper peeling off everywhere Front door/lock assembly was about to fall off Room 150 was so nasty, I went back to front desk and asked for another room - they were sold out, so I handed them the keys back - no way I’d stay this unclean hotel I left and found another hotel - I’ll take it up with Expedia about getting a refund Do not book a room here, disgustingly unclean
Stayed 2 nights in Mar 2024

8/10 Good

Justin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The outside appearance of the hotel is unappealing but the inside is beautiful. The room was clean and large. The internet was so-so, lost connection a few times and not fast. The Manager’s Reception food offerings were pathetic, worst I’ve seen at an Embassy. Breakfast was great. I’d stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Kimberlee

Traveled with partner
We did not get the accommodation we were asking for the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberlyn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a little getaway and as usual, the Embassy didn't disappoint. The children enjoyed swimming and the manager's special was perfect!
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Traveled with family
Liked: Amenities, property conditions & facilities
Each time we stay here, we are so impressed with the hospitality. Each staff member is welcoming and helpful as well as personable while being professional as they represent the brand of Embassy Suites.
Stayed 1 night in Mar 2024

4/10 Poor

Gary

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Texture on ceiling was falling off onto bed due to upstairs guest stopping on floor. Bathroom door was broke and would not close. Shower was very dirty shower had mold and hot water didn’t work. Tv didn’t work and room was dirty.
Stayed 1 night in Mar 2024

6/10 Okay

Danielle

Liked: Staff & service, amenities, property conditions & facilities
The staff was great! The people next to me were loud all day and night and my bed squeaked any time I moved.
Stayed 2 nights in Mar 2024

6/10 Okay

Roy, Carlsbad

Business traveler, Traveled with partner
Liked: Amenities
Property is in need of updating. Always have a good breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Martha A

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and breakfast was great
Stayed 1 night in Feb 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

Business traveler, Traveled with partner, Traveled with family
Disliked: Staff & service
Staff didn’t knock and came right in our room at 10 am and check out was at 11am. Wife was not dressed and it was so unprofessional for them to not even knock.
Stayed 1 night in Jan 2024

8/10 Good

Roy, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ellen, Big spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was comfortable. The hotel was clean and the breakfast was great. The staff was friendly but Felicia in the breakfast area was amazing! She was so welcoming and friendly! She was on top of clearing tables and helping people.
Stayed 2 nights in Feb 2024

6/10 Okay

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities
The rooms are outdated. Outside needs some paint.
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany, Richmond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulled in for one night just to sleep. Hotel clean and bed comfy!
Stayed 1 night in Feb 2024

8/10 Good

Marcie

Stayed 1 night in Feb 2024

10/10 Excellent

Claudia, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining area staff was courteous and helpful. Front desk Josh also courteous and helpful.
Stayed 2 nights in Feb 2024

4/10 Poor

Tina

Traveled with family
Disliked: Property conditions & facilities
We had our kids sleeping.on the pullout couch and we asked for pillows at check in. We were told they would send them up. We called down after about an hour and they said we would.have to come down and get them. We went down to get them and they said they were out. Within the couch sheets were a pair of boys swim trunks. There were lots of kids just running around the hallways and no one made them stop.
Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Traveled with family
Liked: Amenities
Very comforting setting and theme. Relaxing stay
Stayed 2 nights in Jan 2024

6/10 Okay

John

Stayed 1 night in Jan 2024

6/10 Okay

Casey

Stayed 1 night in Jan 2024

2/10 Terrible

Jarrod

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Heater did not work, had to call maintenance to fix it, had to fix the tv
Stayed 2 nights in Jan 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Kim, Abilene

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was very disappointed with the condition of the property. Our room was very rundown. It needs to be updated badly. Also, the managers reception you were only allowed 2 drinks which I’ve stayed at other Embassy Suites and we didn’t have a limit. I will say the staff was friendly and helpful. However, I will probably not stay at this hotel again until they improve it.
Stayed 1 night in Dec 2023

2/10 Terrible

Michael David

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tiffany, Brownfield

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall, it was an average stay. However, there were quite a few inconveniences that led to the stay being subpar. The water temperature fluctuated in the shower every day, shifting from ice cold to scolding hot without warning. There was pushback from the front desk staff, in the evenings, when ordering food/drinks from the store, suggesting we weren’t able to do so after a certain time. We also had to go down to the front desk daily to retrieve toilet paper and room necessities, due to running out and hotel staff stating they were understaffed and couldn’t send anyone to the room. The wallpaper was peeling in the room, and the carpet was coming up. Also, the lamps in the room were all tilted and the room looked and smelled like it hadn’t been used for quite some time. When speaking to staff about the concerns, we were met with a nonchalant attitude, suggesting that no accommodations could be made. Other than those moderate issues, the parking was excellent and the location to other facilities was very convenient. I’ve always loved this location in Lubbock, but it does appear to be a bit run down since the last time my family stayed here for the holidays, a year ago. One staff member stated management had changed as of late, which could be the leading cause. Our family does plan to try again next year, with hopes that the facilities are back up to their Hilton standard.
Stayed 6 nights in Dec 2023

10/10 Excellent

Orlando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Joey

Business traveler
Liked: Cleanliness, staff & service, room comfort
Well maintained and clean
It's an older hotel but very well maintained overall. The elevators are a bit rickety and slow, but the rest of the hotel is beautiful. Excellent breakfast and pretty good food in the bar in the evenings. Recommended.
Stayed 4 nights in Dec 2023

2/10 Terrible

Jessie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice of a hotel
The hotel is outdated. For the price of the rooms it’s not worth it. There was black mold in the shower the drain caps were off and the shower head was broke. The bed was like sleeping on the floor. The drapes were stained and for a non-smoking room it the room smelled like cigarettes. Overall would not stay agin.
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Property
Oh my goodness! I just have to say, Embassy Suites hotels are absolutely incredible! I mean, seriously, you can never go wrong with choosing them for your stay. And let me tell you, my recent experience was absolutely stunning. The hotel itself was so beautiful, and the breakfast... wow! It was beyond amazing, just like always. I was really blown away by the architecture of the property too. So impressive! I am definitely going to make it a point to come back here again. Can't wait!
Stayed 1 night in Dec 2023

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV in bedroom didn’t work. The bed was not very comfortable it was hard. Other than that it was good not what I remembered about staying at an Embassy sweet hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Dustin, Houston

Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Stayed 2 nights in Dec 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice but could use updating.

6/10 Okay

Joelle

Stayed 1 night in Dec 2023

4/10 Poor

Chalace

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Unimpressed.
Not a great experience. The staff was great, but the room was not. We got there and it was HOT in the room. Too hot. We turned on the air conditioning which did not cool the room. We let the front desk know and it was 9:30 before anyone got there. It did finally cool down, but we wanted to go to bed hours before.
Stayed 1 night in Dec 2023

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the hotel and decided to stay another night. That was a mistake. There were birthday parties going on and kids running thru the hotel all evening and kids in the bar area, no staff said a word.
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Stayed 3 nights in Dec 2023

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Roy, Carlsbad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could use updating.
Stayed 1 night in Dec 2023