Ratings based on 510 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Amarillo, Tx

Clean hotel and friendly staff

Posted Sep 29, 2014
Pros: Happy hour
Cons: More parking
Location: Plenty of places to eat
The hotel was clean and the staff were energetic and friendly. On par with all the Embassy Suites I've stayed at before. Happy hour had a wide variety of free drinks. Breakfast was decent as usual.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

This is the best ever Embassy Suites

Posted Sep 26, 2014
Pros: Staff Staff Staff
Cons: I can't think of anything.
Location: There are many restaurants, movie theater, and it is right off 289 loop with no traffic noise.
My wife and I were there for four nights. The staff were the best of all other Embassy Suites (3). We were treated like vip's at all times. Everyone went out of their way to greet us. The breakfast and happy hour were the best ever. It was the staff that made it so enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler

weekend get away

Posted Sep 8, 2014
Pros: almost everything
Cons: would prefer walk in shower instead of the one in the bathtub
Location: lots of shopping and restaraunts
Loved everything about this hotel. Location, price, staff, room.
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Very nice and clean hotel

Posted Sep 8, 2014
The rooms are clean and nice.the staff very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from okc ok

Beautiful

Posted Aug 30, 2014
Hotel was beautiful and staff super nice. Bed not very comfortable but we will definitely go back.
2 out of 5
by A verified traveler from Texas

Disappointment!!

Posted Aug 21, 2014
Pros: The Breakfast was excellent!!
Cons: Freshen up rooms, maybe clean the vents so Air smells better. Police the Loud Neighbors!!
Location: Great Location for Texas Tech parents, food, easy access to most everything
Electricity went out 3 times in one night; Very LOUD, LOUD neighbors, yelling and slamming doors. Room had a musty odor; The Alarm Clock went off twice in the middle of the night even though we did not set it!! We were looking for a quite, comfortable home away from home and this was not it!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice clean and comfortable

Posted Aug 20, 2014
Very nice comfortable and clean enjoyed the stay very much
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
Pros: The front desk was very welcoming when we checked in. The manager's reception was nice and relaxing.
Cons: A bit more empathy or concern for circumstances and customer satisfaction.
The hotel itself is very comfortable and pleasant. The AC did not work in our room. We were told there was a power surge that caused that. The hotel was very cool, but our room was not. Otherwise the accomodations were pleasant. The breakfast was disappointing. There was a large crowd, as many families, such as ourselves, were there for move-in day at Texas Tech. We, as many were apparently misinformed of the time for breakfast. It was over at 9:00 a.m. It is understandable that they would shut their grill down, however despite the fact many families, and their children were trying to get coffee, milk, cereals, toasted breads, fruit, or anything else that was already out, they continued to pick everything up very quickly.
3 out of 5
Recommended
for Everyone
by A verified traveler from Marble Falls,Tx

Nice hotel, not a good nights sleep

Posted Jul 29, 2014
Pros: Courtyard
Cons: Don't rent out bad rooms, nice hotel with good amenities.
Location: Good location, mall very close and lots of places to eat near by.
Was give a room next to the kitchen, was kept up all night with banging dishes, glasses and staff talking. I was tried of traveling 8 hours and just wanted to rest, which did not happen, was very disappointed. When I mentioned this to the front desk at check out she told me that yes that was a bad room, can't believe that if you know this you still rent that room out, poor judgement.
5 out of 5
Recommended
for Everyone
by A verified traveler from carlsbad NM

Nice hotel across from the hotel-

Posted Jul 23, 2014
Wonderful breakfast included in with the room- that was a great surprise!