Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
73% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from NM

Rough around the edges

Posted Jul 13, 2014
Window would not close and the window screen was in the room. The floor and carpet were sticky. The hallway smelled of smoke.
Comment from Hotel Management
Jul 18, 2014 by Manager, Hotel Management
Brenda - Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the window issue in your room and that our flooring did not meet your expectations. Your comments were reviewed by our staff and we will be working to ensure our floors are cleaned to our standards at all times. We are also meeting with our maintenance engineer to address the window issue. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
2 out of 5
by A verified traveler from Lewisville, TX

disappointing

Posted Jul 3, 2014
Pros: it was a place to lay down for rest after a long day of work
Cons: everything, staff, locks, cleaning staff
Location: good location for places to eat and shop
we had to be moved to another room, we had to go get a key almost every day because our key would not work from day to day. the beds and sheets had stains on them, we had to asks for the dishes that they said was in the rooms, I need to extend my time by a night, went down to the desk and could not find anyone, called the number to get ahold of the desk worker and it sent me to the reservation line and they called the hotel and could not get anyone, had to wait until the morning to do so.
Comment from Hotel Management
Jul 14, 2014 by Manager, Hotel Management
We appreciate you bringing your experience to our attention. We are disappointed to hear that you did not have a positive stay with us. Please accept our apologies. We will be working with our front desk staff to ensure that our keys are programmed correctly and that we are always available to our guests. We will also be meeting with our housekeeping staff to make sure that each room is being cleaned and stocked to our standards. Thank you again for bringing this to our attention. It would be our pleasure to have you stay with us again to show you our positive strides taken to enhance your experience with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great pick

Posted Jun 30, 2014
Great kitchen and affordable! Really enjoyed it but was hoping to have all the dishes on the room when we arrived.
Comment from Hotel Management
Jul 8, 2014 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our kitchens; however, we apologize that it was not stocked as you had expected. To provide more sanitary kitchenware, our plates are located at the front desk for each guest. We are glad that we were able to provide you with a comfortable and affordable stay. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope we have the opportunity to see you again in the future.
2 out of 5
by A verified traveler

Posted Jun 18, 2014
Carpet was very dirty all through out the hotel.
2 out of 5
by Rick from Broken Arrow Ok

Examine room before paying.

Posted Jun 16, 2014
Pros: Helpful friendly staff
Cons: Everything
Location: Close to shopping and restaurants
Due to Expedia error our expected and paid for room was not available. The only room supposedly available was a queen bed smoking room for 2 adults and son. Stains on mattress-sticky floor-fridge door welded shut by egg residue.Trash barrel at entrance overflowing with beer and whiskey bottles. Elevator slow and noisy. Staff did adjust rate to make up for problems.
2 out of 5
by A verified traveler

Serves a purpose for out of town workers

Posted May 26, 2014
Pros: They had a room available. Front desk person was courteous.
Cons: Vacuum the hallways. The room had a carpet pull-up and ripped. The elevator and stairwell smelled like smoke.
Location: Short drive to shopping and restaurants.
Lubbock lacks enough hotel space for big events such as TTU graduations. This hotel seems to serve a purpose most of the time as a place for out of town workers. That being said they could still take more pride in cleanliness of the hotel itself. The room was cleaner than the rest of the hotel.
Comment from Hotel Management
May 28, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not completely satisfied with the cleanliness of our hotel. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
4 out of 5
Recommended
for Business Travelers
by cathy

Close to restaurants

Posted May 20, 2014
Room was clean friendly staff, the free breakfast consists of store bought muffins in celephane , coffee machine, oranges and apples..breakfast bars,,,had to call office to get an hair dryer..
2 out of 5
by A verified traveler

Room smelled when it was suppose to be a non-smoke

Posted May 13, 2014
It was alright but by far from a nicer hotel. There were things coming apart in the room and it was just kind of a place to sleep. I would not stay there again if I have another option.
3 out of 5
by A verified traveler

Just ok

Posted Apr 14, 2014
Pros: location
Cons: breakfast!
The breakfast was awful. Would not stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice staff! not far from TX Tech Campus

Posted Jan 14, 2014
Pros: Staff were exceptionally nice and friendly. Rooms were good size and the kitchenette area very clean.
Cons: Smell in hallways from smoking rooms.
Location: 12 minutes from TX Tech.