Dining

Reviews of Guest House Inn

2 out of 5
Guest House Inn
3815 21st St., Lubbock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 180 out of 326 reviews" "
Rating 8 - Good. 95 out of 326 reviews" "
Rating 6 - Okay. 32 out of 326 reviews" "
Rating 4 - Poor. 9 out of 326 reviews" "
Rating 2 - Terrible. 10 out of 326 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

melody

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property/beds very comfortable
Stayed 1 night in Mar 2024

8/10 Good

Eva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2024

6/10 Okay

Robert Scott

Liked: Staff & service
OK for the cost.
Stayed 1 night in Mar 2024

6/10 Okay

Kiran

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice and very clean. Feels safe also. I was only unhappy because of the $100 deposit for incidentals they make you pay at checkin. The refund process takes a few days.
Stayed 1 night in Mar 2024

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service
The young man at the front desk was very polite and helpful. If you don’t mind hearing everything that goes on in the rooms next to you this is an ok place to stay. Breakfast is limited and if you get down close to closing time you may miss out as they start to put food up or do not replenish anything.
Stayed 1 night in Mar 2024

10/10 Excellent

Basilisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service
Stayed 1 night in Feb 2024

4/10 Poor

Ron

Stayed 1 night in Feb 2024

6/10 Okay

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hospital
Stayed 1 night in Feb 2024

8/10 Good

Larry

Stayed 1 night in Feb 2024

8/10 Good

Zarah Jane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa, Irving

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY quiet. Comfortable bed. Clean. Within walking distance of Covenant hospital.
Stayed 1 night in Feb 2024

8/10 Good

Jr

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were friendly and helpful. Rooms are a little dated and beds are full size so be aware (as stated in description). Breakfast is true continental with no hot foods except waffle maker. We would return if in a pinch.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sharon

Liked: Amenities
Great service
Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable stay. It’s cool they have the Copper Lounge on the premises for convenient drinking located mere steps away from my hotel room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Amenities
It was great
Stayed 1 night in Jan 2024

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Carlene

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Oluwatoyin

Disliked: Amenities, property conditions & facilities
The facility looked clean but had an awful smell. Staff was courteous and friendly. Breakfast was very limited. Just pastries, fruits and yogurt. TV did not work. No connection. Room had water damage. Bathroom ceiling had bubbles that looked like it will burst anytime. You could hear sounds from the next room. Overall not a pleasant stay. I paid for 2 nights but had to leave after the first night. I was told no refund. Again it was not a pleasant stay for me.
Stayed 2 nights in Dec 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rachel

Stayed 2 nights in Dec 2023

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was old however the staff was very polite and helpful great customer service. I disliked the service with expidia because they gave me a hotel I didn’t select. I paid to much for the hotel I got. Unsatisfied.
Stayed 1 night in Dec 2023

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bryan, Leander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Sanford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are slightly older and not as modern as many chains but they are clean, comfortable and well maintained. Certainly one of the best values in the area. Really the only downside is the breakfast which is very basic. There is a waffle maker, a choice of three types of instant oatmeal, two slices of white and whole wheat bread and a single everything bagel which I opted for with either cream cheese or butter. I could choose either the one vanilla or the other peach yogurt. In essence there was a variety of food to choose but only one or two to choose. If more than one room came down at a time there wouldn't be much left after two people from the first room chose their selections. Otherwise it's a great place to stay at. Just don't expect much from the breakfast and you'll probably be satisfied.
Stayed 1 night in Dec 2023

4/10 Poor

Dan, Hamlin

Stayed 3 nights in Dec 2023

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Pablo, San German

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Dec 2023

2/10 Terrible

Tanner

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Nov 2023

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and quiet!
Stayed 2 nights in Nov 2023

10/10 Excellent

Malashan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Brandie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel because it was near the doctor I was going to see the next day. The front desk clerk was super friendly and let me have a late check out since my appointment was later that day and I need somewhere to wait. Very comfortable and clean. Definitely recommend.
Stayed 1 night in Nov 2023

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have a dog and disclosed this at check in. I have traveled with a pet for many years, and have a very well trained dog. I was put in the 'pet room' which reeked of dog pee so badly I could not sleep. They said they had no other rooms to move me to, and if I hadn't paid for the room and been so tired, I would have left. I considered sleeping in my car the smell was so bad. This room should not have been rented out and I would never stay here again!
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sherry, Keller

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable and close to where I needed to be.
Stayed 1 night in Nov 2023

2/10 Terrible

Falonda

Stayed 1 night in Nov 2023

6/10 Okay

Antonio

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience. I would have liked a little more selection at breakfast, but it was ok. Rooms were clean and quiet.
Stayed 2 nights in Nov 2023

8/10 Good

Henry

Traveled with group
Simple, clean and comfortable.
Stayed 1 night in Nov 2023

4/10 Poor

Chris

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Put me in a room without a working outlet to use my cpap machine. Had to switch rooms. Host could barely speak English and it was frustrating to explain to him my problem and then get a resolution.
Stayed 1 night in Oct 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ruben

Stayed 3 nights in Oct 2023

8/10 Good

Ernestina

Traveled with family
Liked: Staff & service, property conditions & facilities
Was good for what we had gone for very affordable rooms were nice need to work on the breakfast not much but ok
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Dean

Traveled with family
Disliked: Staff & service
Breakfast was not replenished
Stayed 2 nights in Oct 2023