Reception

Reviews of Hampton Inn Lubbock

2.5 out of 5
Hampton Inn Lubbock
4003 S Loop 289, Lubbock, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 188 out of 433 reviews" "
Rating 8 - Good. 142 out of 433 reviews" "
Rating 6 - Okay. 50 out of 433 reviews" "
Rating 4 - Poor. 31 out of 433 reviews" "
Rating 2 - Terrible. 22 out of 433 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

8/10 Good

Toni

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room clean and the bed was comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, lots of dining opportunities. The free breakfast wasn’t anything special. I didn’t like the packaged egg omlet and no fruit.
Stayed 1 night in Nov 2023

10/10 Excellent

Dina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love a Hampton Inn.
Stayed 1 night in Nov 2023

10/10 Excellent

Tamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this facility several times and have not had any issues. We will stay here the next time that we visit Lubbock.
Stayed 3 nights in Sep 2023

4/10 Poor

Terri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What’s that smell.
There was a STRONG chemical smell feom cleaning I thought, it was suffocating. We got in the bed and the discovered it was the sheets that carried the very strong smell. I slept with one of my shirts over mouth mouth and nose. Rough night. Staff really nice.
Stayed 1 night in Sep 2023
Response from HL on Oct 3, 2023
We appreciate your feedback about our hotel, and I apologize for your unpleasant experience. As the cleanliness, service and upkeep is key priority, we are very sorry our property fell short of our high standards. Please accept my sincere apology. We'll share your feedback with our entire team members and use it as a training opportunity.

8/10 Good

Steve

Stayed 1 night in Sep 2023

4/10 Poor

Marbel

Stayed 2 nights in Aug 2023

8/10 Good

Alfonso

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from JDeese on Aug 15, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

10/10 Excellent

Mary

Stayed 1 night in Jul 2023
Response from JDEESE on Aug 15, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable
Love it! This may be my new place to stay in Lubbock. Will definitely be back.
Stayed 2 nights in Jul 2023
Response from J DEESE on Jul 24, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with pets
Marisa was very rude during our check in, after explaining that I had a registered service animal staying with us she asked what service he provided then proceeded to tell me she had to charge a 75$ per fee because the service he provides is not considered “a real service” despite being registered. I asked for a refund so we could go elsewhere, she wouldn’t do that so I was forced to pay the fee. Needless to say we checked out a night early during our two day stay. Never booking with Hampton again that’s for sure!
Stayed 2 nights in Jul 2023
Response from Jdeese on Jul 20, 2023
We appreciate your feedback about our hotel, and we apologize for your unpleasant experience. As the service and cleanliness/upkeep of our hotel is a key priority, we are very sorry our property fell short of our high standards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for the price
Decent place to stay. Towels were a little rough but overall, good experience.
Stayed 1 night in Jul 2023
Response from JDeese on Jul 20, 2023
We appreciate your feedback about our hotel, and we apologize for your unpleasant experience. As the service and cleanliness/upkeep of our hotel is a key priority, we are very sorry our property fell short of our high standards.

2/10 Terrible

Jennie R

Denied Free breakfast!
Booked this room for my kids and grandkids while they traveling across the country on a road trip. They were denied breakfast. They were informed it was “cook to order” breakfast. Website CLEARLY states FREE BREAKFAST!!!!
Stayed 1 night in Jul 2023
Response from J Deese on Jul 9, 2023
We appreciate your feedback about our hotel, and we apologize for your unpleasant experience. As the service and cleanliness/upkeep of our hotel is a key priority, we are very sorry our property fell short of our high standards. Please accept my sincere apology. Our Hampton by Hilton Lubbock TX does have a complimentary hot breakfast for all registered guests. We do not have a cook to order menu. Perhaps a different location as some Hilton brands do offer a cook to order breakfast. Please reach out to us directly if you would like to speak with us personally.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and accommodating.
Stayed 1 night in Jun 2023
Response from Joseph on Jun 30, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

10/10 Excellent

Estelita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jun 2023
Response from Joseph on Jun 18, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another outstanding stay at a Hampton Inn. Quiet, adequate breakfast.
Stayed 3 nights in May 2023
Response from J DEESE on Jun 2, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

10/10 Excellent

Danson

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was nice, functional, not broken down and nasty like the Hampton Inn in Gainsville, Tx…exhaust fans in bathroom are a big plus, thanks for a great stay!
Stayed 2 nights in May 2023
Response from jdeese on May 28, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

6/10 Okay

Elias

Disliked: Cleanliness, property conditions & facilities
NA
Stayed 1 night in Apr 2023
Response from J Deese on Apr 27, 2023
We appreciate your feedback about our hotel, and we apologize for your unpleasant experience. As the cleanliness and guest satisfaction is a key priority, we are very sorry our property fell short of our high standards. Please accept my sincere apology thank you again for your comments and thank you for staying with us. We'll share your feedback with our entire team members and use it as a training opportunity.

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem. It's clean, quiet and the breakfast is more than decent.
Stayed 2 nights in Apr 2023
Response from JDEESE on Apr 12, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

2/10 Terrible

Jesse

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap basic stay for higher end prices
Nothing extraordinarily terrible, but for the price it is a very outdated and subpar stay. The dining area is clean and comfortable, but our room had previous guests trash behind furniture and while good enough for a quick overnight, it did not seem thoroughly sanitary.
Stayed 1 night in Mar 2023
Response from jdeese on Mar 21, 2023
Thank you for your feedback. I apologize you had a negative experience at our hotel, and I want to assure you that guest satisfaction and cleanliness is of the utmost importance to us. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. I hope with our efforts to improve every stay for our guest and that you give us a chance to makes things right and try the Hampton by Hilton Lubbock, Texas again next time you find yourself in the area. Again, I apologize for the issue's you and your guest encountered while staying with us.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
granddaughter had great fun in pool.
Stayed 1 night in Mar 2023
Response from JDEESE on Mar 20, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

10/10 Excellent

Jane

Traveled with group, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
The gentleman who checked us in after midnight was top of the line. He ensured that we started our stay wonderfully and honestly, he was the best part. Room was great, but it's nice to be greeted by a friendly face, you know?
Stayed 1 night in Feb 2023
Response from JDEESE on Mar 20, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

4/10 Poor

Brenda

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
When i made my reservation i was supposed to be charged $120 for room and when i checked in i was charged $149.60 , and was not informed of change in charge unitl i seen it on my online banking. Not acceptable it they are not going to honor the Expedia rate then why use Expedia to make reservations.
Stayed 1 night in Feb 2023
Response from JDeese on Feb 27, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! If you and your guest believe that the billing for the room is incorrect, please contact me directly at the hotel. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bed was very comfortable
Stayed 1 night in Feb 2023
Response from Joseph on Feb 14, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

10/10 Excellent

Christin

Stayed 1 night in Jan 2023
Response from JDEESE on Mar 20, 2023
It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

10/10 Excellent

Mary E.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easier to find coming from the west, but worth it.
A bit hard to find, but worth it. And we were lucky enough to meet Victor, the desk clerk there. After a long, hard drive, his compassion, humor and friendliness was just what we needed to end the day.
Stayed 1 night in Jan 2023
Response from J on Jan 9, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

8/10 Good

Karen

Stayed 1 night in Jan 2023

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrated
I picked this hotel because they say they are pet friendly. There was nothing that you can easily see on their website noting that there would be a non-refundable pet deposit. It just lists the Hampton Inn as "Pet Friendly." Also, I was told that I would not be charged a pet deposit when checking into this hotel. I had several problems with two of the rooms that I reserved. When I called to talk to someone regarding this, I was told that there was nothing they could do about it. Hampton Inn apparently does not worry about their customer service.
Stayed 2 nights in Dec 2022
Response from Hampton by Hilton Lubbock Texas on Dec 20, 2022
We appreciate your feedback about our hotel, and we apologize for your unpleasant experience. As the service and cleanliness of our hotel is a key priority, we are very sorry our property fell short of our high standards. Please accept my sincere apology, thank you again for your comments and thank you for staying with us. Have a great holiday.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet evening.
Stayed 1 night in Dec 2022
Response from Joseph on Dec 20, 2022
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop for the night.
Stop on the way to family. Pleasant place to stay.
Stayed 1 night in Nov 2022
Response from JDEESE on Nov 28, 2022
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. It was a pleasure having you stay with us.Thank you for staying at the Hampton by Hilton Lubbock and we hope you choose to create more memories here whenever your travels bring you back to Lubbock.

4/10 Poor

Tammy

Stayed 1 night in Oct 2022

6/10 Okay

Larry

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The odor in room was terrible.
Stayed 1 night in Oct 2022
Response from Joseph on Nov 4, 2022
We appreciate your feedback about our hotel, and we apologize for your unpleasant experience. As the cleanliness/condition of our hotel is a key priority, we are very sorry our property fell short of our high standards. Please accept my sincere apology and thank you again for your comments. We'll share your feedback with our entire team members and use it as a training opportunity.

10/10 Excellent

michael

Stayed 1 night in Sep 2022

10/10 Excellent

Tina

Liked: Cleanliness, staff & service
Yipping Dog until 11:30 pm
We had a yipping dog next door to us that barked all day and night until after 11:30pm I could not sleep so I called the desk they informed me they had been trying to reach the guy with no result. All I got from the employees was “yea we are sorry for that.” What happened to customer service and taking care of your customers. We won’t be staying at your hotel in the future.
Stayed 2 nights in Sep 2022

10/10 Excellent

Stesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

TRACY

Stayed 1 night in Aug 2022

6/10 Okay

Phillip

Traveled with partner
Liked: Staff & service
It was hard to locate. You need a bigger sign out by the south Loop. The staff was friendly. The tub/shower needed to be cleaned better. The floor was very slimy.
Stayed 2 nights in Aug 2022

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Mary Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Lorraine V

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Mari

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous and friendly the lady in charge of the breakfast Eva was amazing. She made sure everyone had a seat and went above and beyond.
Stayed 1 night in Jul 2022

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s was ok pool was down and the shower didn’t work that great
Stayed 1 night in Jul 2022

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

stephanie

Traveled with family
Stayed 1 night in Jul 2022

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Jamise

Traveled with family
Stayed 2 nights in Jul 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jun 2022