Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Texas

Nice hotel, close to restaurants & shopping

Posted Nov 1, 2014
Pros: The hotel staff were all very pleasant, the hotel was clean, and the location was convenient.
Cons: The only thing I had problems with was the temperature dial in the shower. It took a little tweaking to get the right temperature for showers.
Location: The hotel location was near many restaurants and shopping. It is on the loop around Lubbock, so getting around was simple.
Check-in was quick witha very pleasant desk clerk. My room was clean, huge, and included everything needed for my 3 day stay. The bed was comfortable and bedroom had a ceiling fan. Breakfast was always good, fresh, and even included an omelet station one morning, where made to order omelets were prepared. The workout room was very clean, with fresh towels, disinfectant wipes for machines, and new earphones for guests that need them ( for the TVs on treadmills).
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 12, 2014 on Hotels.com
3 out of 5
Recommended
by Adamfrom Midland

AC a little loud

Posted Sep 6, 2014 on Hotels.com
AC unit was loud when coming on...which woke up a recent new mom. I would recommend servicing units or find a way to silence units. Breakfast was Fantastic...overall decent stay.
Comment from Hotel Management
Nov 22, 2014 by Amanda, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future
5 out of 5
Recommended
for Personal Event
by Maryfrom Texas

Comfortable

Posted Sep 4, 2014 on Hotels.com
Beds are so comfortable and Daniel the front desk clerk was so nice and helpful. We will definitely stay there again!!!
Comment from Hotel Management
Nov 22, 2014 by Amanda, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. Daniel enjoys being able to spend time and help out guest daily. Thank you for your kind words, we look forward to seeing you next time you our in the Lubbock area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arkansas

First Impressions

Posted Sep 2, 2014
First impressions are everything right? After a long day of traveling, Marsha greeted us with genuine friendliness. We were in town for the Texas Tech vs UCA game and were clearly UCA fans sporting clothing with the UCA logo and the prominent color purple. Marsha, after welcoming us and orientating us to the hotel, offered us cookies that were displayed in the lobby, some iced red and some iced purple. The purple cookies representing our team was a small touch but something that said, "welcome". The beds were very comfortable, our room was clean, and the breakfast was delicious. One other note........in the midst of our travel day my husband received a call from the hotel asking if there was anything they could do for us in preparation of our arrival. Service above and beyond in my opinion.
Comment from Hotel Management
Sep 22, 2014 by Amanda, Hotel Management
I just wanted to say thanks for your recent stay here at our hotel! We were so happy to hear you felt so welcomed. UCA played an amazing game that weekend and we are glad they would could welcome their fan base into our area. Thank you for your kind words we can’t wait to welcome you home again soon!
5 out of 5
Recommended
for Business Travelers
by Rogerfrom Muleshoe

Posted Aug 29, 2014 on Hotels.com
It was one of the best places I've stayed! Thank you!
Comment from Hotel Management
Nov 22, 2014 by Amanda, Hotel Management
I just wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
4 out of 5
Recommended
for Business Travelers
by joefrom Dallas

Posted Aug 17, 2014 on Hotels.com
Excellent
Comment from Hotel Management
Nov 22, 2014 by Amanda, Hotel Management
I just wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 15, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

Posted Aug 12, 2014 on Hotels.com
Excellent staff! Clean hotel and close to restaurants. Would stay here again when in town, passing through
4 out of 5
Recommended
by A verified traveler

Excellent Stay for family of 4

Posted Aug 8, 2014 on Hotels.com
This hotel was extremely comfortable for our family. We loved how the suite was actually more like a small apartment with a stove, full size refrigerator, microwave and even a dishwasher. There was a small "living room" with a pull out sofa bed for our 7 and 5 years olds to sleep on with clean linens and and large TV, small desk/table, coffee table, etc. The king size bed, another TV, bathroom, sink and closet were all separated by an actual door making if feel more like a bedroom than a hotel room. We had a problem watching a movie that we wanted to rent on one of the TVs so we called the front desk and they were there literally in less than 1 minute to try to fix it. When she was unable to fix it we ended up renting the movie on the other TV and they made sure we were not charged for it! (I want to note there was no problem with the cable it was only the On Demand Movies.) The outdoor pool was nice and had a basketball goal. There is a hot tub as well but we didn't use either of them because we simply ran out of time. In the morning we went down for breakfast and everything was very good. There were lots of food choices and there was an actual chef who had prepared everything. He even walked around picking up plates and cleaning tables with a smile and a friendly "Good Morning!" Every single member of the staff is extremely friendly and helpful with any and every thing you need. We've stayed at many different hotels in the area and have never been that comfortable. The only negative was the constant slamming of the the neighboring doors all throughout the day and night. It was very loud but I also think it was a busy weekend there. I highly reccomend this place if you want a place that feels more home like and where you will be treated like you're WELCOME and WANTED.