Ratings based on 199 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Carlsbad NM
Bad experience turned positivePosted Apr 10, 2015
Pros: Very nice motel with separate living room from bed room.
Cons: Again biggest negative was expecting a king suite but not getting it
Overall I liked our stay. The major flaw was we booked a king size bed three weeks prior only to be put in a double room? There were a couple of problems but staff bent over backwards to make it right.
by A verified traveler
Incompetent StaffPosted Mar 25, 2015
Pros: The room was nice.
Cons: The hotel staff could be trained on procedures and they could communicate with customers when they have made a mistake.
I made reservations for my daughter and her son to stay Friday and Saturday night for a weekend get away. On Saturday night or really Sunday morning at 12:15 AM I got a call from the hotel asking if I was going to come check in the hotel because I had a reservation. I let them know my daughter was already checked in and had been there for 2 days, and the clerk said, "Oh, sorry. The guy that checked her in didn't do it right, but it looks like she is in room ***. I don't understand why you would call someone at that time and ask if they are going to check in! REALLY!!! If that wasn't bad enough, I was then charged 152.42 on my credit card, after already paying in full thru Expedia. At this point, I have made 6 phone calls asking that they remove the charge because I have already paid. They take my card number and phone number and say they will remove the charge. After 3 days of calling and no one calling me back to say they can't figure out what's going on, I call again and am told they will fix it. At this point, I have an extra charge on my card.
for Everyoneby A verified travelerfrom Austin
Nice hotel- a little overpricedPosted Feb 17, 2015
Pros: Room set up
Good location off the highway. Easy check-in, easy parking, very courteous front desk young man. Rooms are sufficient- suited our purpose of the quick overnight stay to visit Texas Tech, allowing teenagers to have the extra living room and fold out couch for their space. Breakfast was nice and tasty- a bit crowded Was a good experience overall, although nothing special to justify the $169 Sunday evening rate.
for Everyoneby A verified traveler
Posted Jan 23, 2015
The beds were very comfortable. Front desk personal was helpful and enjoyable.
for Familiesby AMANDAfrom dallas
great peoplePosted Jan 21, 2015 on Hotels.com
The people who work there are amazing. A great stay
for Familiesby A verified traveler
wedding weekendPosted Jan 20, 2015 on Hotels.com
It was a very nice room. I would recommend this hotel to anyone.
for Everyoneby A verified travelerfrom midland
Nice hotelPosted Jan 19, 2015
Pros: Good location
Cons: indoor pool
Location: great location and place to stay
We have been here before and it a good hotel for families
for Familiesby kevinfrom Amarillo
TripPosted Jan 19, 2015 on Hotels.com
Pool is outside so closed for the season little disappointing
for Familiesby A verified traveler
Posted Jan 15, 2015 on Hotels.com
for Couplesby Michaelfrom Amarillo
welcoming staffPosted Dec 25, 2014 on Hotels.com
Great hotel...welcomed us with a gift when we entered our room. We stay here every time we stay in Lubbock.