Indoor pool

Reviews of Hub City Inn

2.5 out of 5
Hub City Inn
5201 Ave. Q, Lubbock, TX

Reviews

4.0
Rating 10 - Excellent. 9 out of 209 reviews" "
Rating 8 - Good. 27 out of 209 reviews" "
Rating 6 - Okay. 25 out of 209 reviews" "
Rating 4 - Poor. 31 out of 209 reviews" "
Rating 2 - Terrible. 117 out of 209 reviews" "

4.0/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

4/10 Poor

Kristin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Crap hole
No microwave or hairdryer, there was a cockroach in the room. It was rundown and overpriced, the pictures on the site must be 15 years old. One of the exit doors was broken, people were smoking in the pool area and putting their butts out on the pool side and left them there.
Stayed 2 nights in Sep 2023

2/10 Terrible

Johnny

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located and the beds were ok. But the air conditioner barely put out tepid air at best. It was sweltering in the room as well as outside the room because of the indoor pool It approximated jungle humidity.
Stayed 2 nights in Sep 2023

2/10 Terrible

Hazem

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 1 night in Sep 2023

2/10 Terrible

Donald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful
Disgusting. Should not be listed on hotels.com.
Stayed 1 night in Jun 2023

2/10 Terrible

Sherri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms.Bain
Filthy. Do not stay at the Hub in Lubbock! Sleep in your car it will be cleaner and bath in roadside restrooms they are cleaner and the employees don’t make excuses for the filth.
Stayed 1 night in May 2023

2/10 Terrible

charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible

8/10 Good

Oran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 2 nights in Oct 2022

2/10 Terrible

Donna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is disgusting. It smelled like smoke. There were ashes in the bureau, and the toilet paper holder ripped off the wall. Drunk folks roaming around outside made me nervous. I didn’t even have a top sheet on my bed and I’m pretty sure the comforters weren’t washed. I had a hole in mine and a bug came crawling out of the hole in the comforter. I was horrified. We left immediately and went somewhere else.
Stayed 2 nights in Oct 2022

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was substandard. Even the fitted sheet on the bed was in shreds.Absolutely no amenities. Definitely not worth $210. for one night! Feel like we were robbed
Stayed 1 night in May 2022

4/10 Poor

Alexey

Traveled with family and small children
Liked: Cleanliness, staff & service
The "non-smoking" room smelled smoke so much. I guess it shares ventilation with smoking rooms...
Stayed 1 night in Mar 2022

2/10 Terrible

Gerardine

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was broken, room smelled of smoke
Stayed 1 night in Mar 2022

4/10 Poor

Stacy

Disliked: Property conditions & facilities, room comfort
Never Again
Well we learned a hard lesson, don't wait until the last minute to purchase a hotel on game day! This was the only hotel left in Lubbock and it was not up to our standards. This is the type of hotel we'd stay in when we were broke newlyweds! But we stayed because we drove 100 miles for the game. It was so gross I wouldn't take off my socks to walk on the bedroom floors. There's obviously drug dealers or prostitutes on the lower level living in the hotel near the hotel bar. The hotel is NOT in a safe neighborhood and we worried about our vehicle all night. There are tweakers/meth heads riding their bikes and going in and out of the lower outside rooms. As a woman, I wouldn't go outside by myself. To each their own. This is not our forte.
Stayed 1 night in Oct 2021

2/10 Terrible

Alfredo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Place
This place is FILTHY.
Stayed 1 night in Oct 2021

2/10 Terrible

Sandra R

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. The towels had stains, they were very thin and not bath size
Stayed 1 night in Oct 2021

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay. People were awesome! Room was comfortable.
Stayed 1 night in Oct 2021

2/10 Terrible

melina

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
the room was smelly, the toilet did not flush , the towels and the sheets were stained. really bad experience won't stay there again
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was FILTHY. There were ROACHES, the bedding was dirty, the capret was heavily stained, the tub was full or soap scum and mold around the tub wall-throughout the bathroom. The room had a bad odor. This place should not be open.
Stayed 1 night in Aug 2021

2/10 Terrible

Rosanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
My family could not stay in these conditions. The room was filthy and the TV didn’t work. Checked out and am trying to get a refund.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is in horrible condition and extremely dirty. Walked out after I seen the room.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were cused at by the front desk people when we told them the room smelt like smoke. Mattress had a big hole in it from a fire and was told it was ok
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was beyond run down! We left after 30 minutes. We felt unsafe and the room smelled of cigarettes. We lost our money, we drove home rather than spend the night here. The only plus was the lady at the front desk was pleasant. Do not stay at this hotel!
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible place
Stayed 2 nights in Apr 2021

2/10 Terrible

Shawny

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very scary lot of drug addicts all outside! Bed bugs!! Hotel looks nothing like the pic. I was terrified ambulances and cops came bc a tragedy occurred downstairs in the bar! I paid 147$$ for a night get there and there weekly rates are 180?? I will never book online after this experience
Stayed 1 night in Apr 2021

2/10 Terrible

Arno

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Scruffy - check the reviews
We did not stay over for the night - place was too scruffy. Took the knock and booked another hotel for the night.
Stayed 1 night in Apr 2021

4/10 Poor

Bianca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely nasty
It was nit in safe conditions. Wet floors eveywhere. Bathrooms discusting. Bith bathroms had pee stains and smelt liek smoke in a nom smoke area. Bar has access to poll where the kids and young women were swilling. Staff was so rude and unhelpful. Screeming at me whe. I asked what testuramts were open and close by. Absolutely a horrible experience.
Stayed 1 night in Apr 2021

2/10 Terrible

Leti

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
We liked nothing about this hotel. Checked out 10 min after we checked in! Filthy, smelled like weed and mold. Joining door on room did not lock and the room next to us was occupied with people partying and kept opening door!DO NOT STAY HERE. Daily rate is $44. There is a reason why.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I actually cancelled my reservation just waiting to check in i heard many complaints and angry guests. The girl at the front desk was very nice and respectful to everone even angry guests yelling at her. I didnt want to stay there but she gave beyond excellent customer service.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was back up plan for no stay at Days inn during storm. Did not stay place was filthy and smoky and musty wife has asthma had to find other hotels. Asked for refund host said Expedia would take care of if charged by hotel or Expedia need refund for no stay
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No phone no tv trash was still in the bin dirty walls. Horrible. Was the only room left in the entire area. Slept in the car
Stayed 1 night in Mar 2021

2/10 Terrible

Jerika

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not safe or clean!
We were there less than an hour, because the location was unsafe, no chain on the door, broken and unclean conditions. We felt disgusted and unsafe and left. I was charged $100 through hotels.com and my front desk receipt shows an $80 rate. There is no way this location is a 2.5 star. This place looked like a $38 a night crash pad.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting hotel! Trash on floors unclean bed sheets, mold, overall inexcusable condition
Stayed 2 nights in Mar 2021

2/10 Terrible

Emilio

Stayed 5 nights in Nov 2020

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
IF U HAVE A CHOICE, RUN AWAY!
All the hotels were sold out. Was forced to stay there or keep driving. I should have kept driving.
Stayed 1 night in Aug 2020

4/10 Poor

Philip

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Carlos

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

sebastine

Stayed 1 night in Dec 2019

2/10 Terrible

guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Place Ever
This hotel should be condemned. The room had a foul smell, was dirty, and the overall experience was below even 1 star.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room Smell
Even though it says no smoking, the rooms smell of cigarettes. Pool is nice and the best part is that people can bring their puppies but the rooms and inside smell bad.
Stayed 2 nights in Oct 2019

4/10 Poor

Michelle

Traveled with family
Disliked: Room comfort
Disappointed
The curtains don’t close and people can look in your room. We had two guys look in our room late at night.
Stayed 1 night in Aug 2019

2/10 Terrible

Ariam

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty, the faucet was broken, it smelled bad and there was a dead roach on a towel
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like that they have xl twin beds. Saying that they're remodeling so they dont have yo explian there storage space. Roaches.
Stayed 1 night in Aug 2019

2/10 Terrible

Clew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible unsafe and extremely dirty. Never go there
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not your family motel. You better have a gun and know how to use it. I tried to cancel and get a refund and no luck! Dont even think about staying here if its not for drugs or prositutes.
Stayed 1 night in Aug 2019

2/10 Terrible

Liberty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont do it
I was injured by a drunken man in the pool and the girl from the front desk reported it to her manager who said that there was nothing they could do about it so i left a message for the owner to call me and he never did and the beds were uncomfortable and when tryin to get clean towels or a extra pillow we were told they were locked up and the tub wasnt very safe and the bar thats inside was ok till alot of rude locals showed up n cant forget the local pimp who was hanging out by the pool that was creepy.i wont be staying again and dont recommend it to anyone
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away, far away from this hotel
There was “crap” in the toilet when I arrived. A/C didn’t work. The tub was coming apart. Would not recommend
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not very clean, smells, and poor organization with the clerk
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here, save your money and find a different hotel. This hotel is an absolute joke, completely run down. We arrived 2 hrs after their “checkin” and the room wasn’t even ready yet. One of the beds didn’t have any sheets or covers, there was a hole in one of the walls, the curtains were falling apart and the staff was extremely unhelpful. Icing on the cake was one of their workers saying that people usually break into cars at the hotel on Fridays and Saturdays. We ended up picking up our bags, drove one hour and stayed somewhere else for the night because this place was unacceptable. I really hope Expedia takes down this so called hotel (dumpster in disguise) from their website and saves customers the grief of dealing with this mess
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night manager gave me a room downstairs and made my stay enjoyable
Stayed 1 night in Feb 2019