Exterior

Reviews of La Quinta Inn & Suites by Wyndham Lubbock North

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 426 out of 1003 reviews" "
Rating 8 - Good. 244 out of 1003 reviews" "
Rating 6 - Okay. 152 out of 1003 reviews" "
Rating 4 - Poor. 109 out of 1003 reviews" "
Rating 2 - Terrible. 72 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Earl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is in good shape as much of it that i saw.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Edelia T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Mar 2024

6/10 Okay

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Room doors closed really loudly. Kept waking me up. Also dogs barking in rooms made it hard to sleep
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked a room for the weekend because it was advertising and indoor pool and hot tub because my daughter loves to swim. The pool was under construction when we arrived. Talked to the front desk and said that since we booked through expedia then they were respomsible for the misinformation. Tried to call expedia about a refind and to change hotels but could not speak to anyone directly. Do not book at la quinta and do not use expedia to book.
Stayed 2 nights in Mar 2024

6/10 Okay

Diana

Disliked: Amenities
There appears to be a lot of construction around
Stayed 4 nights in Feb 2024

10/10 Excellent

Ilangovan

Stayed 1 night in Feb 2024

2/10 Terrible

Julie K, Lockney

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty sheet and mattress pad
Stayed 2 nights in Feb 2024

6/10 Okay

Matthew

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room descriptions are inaccurate. After booking a non refundable room that says will "sleep 5 people" and getting there to only see two double beds, was a disappointment. Not only were the rooms dirty, stains on the couches and comforters and walls and just dirty everywhere. I then tried to call the downstairs main desk, so I picked up the phone in the room, and it was completely unhooked. And no cord to even plug it in. The tv also did not work. We went down to talk to them, and had to pay to upgrade, which again, disappointment. After getting to the next room, it was a little better, but still just gross. Everything was dirty. The tub would fill up with water when just taking a shower, stains and fingerprints just everywhere in the room. The walls are filthy. Couch stains my son didn't even want to sit on the couch. There looked to be blood stains or something on the sheets of the bed as well. Never again will we stay at any La Quinta.
Stayed 2 nights in Feb 2024

6/10 Okay

Rebecca

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
Maintenance needs to be done Seriously $ 9 for 2 bottles of water ! Wasn’t too happy this time
Stayed 1 night in Feb 2024

10/10 Excellent

Saeed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place and nice staff.
Stayed 1 night in Feb 2024

4/10 Poor

Gerald

Liked: Staff & service
Disliked: Property conditions & facilities
Problems with hotel in LBB no soap No coffee supplies No Do Not Disturb sign TV sound quality is bad Pool appears to have been out of commission for some time
Stayed 2 nights in Feb 2024

6/10 Okay

David

Business traveler
Overall average hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tina

Stayed 1 night in Jan 2024

6/10 Okay

Rocio

Traveled with family and small children
Disliked: Staff & service
Room was missing most of the toiletries. Sofabed did not have sheets and mattress was ripped. Next day did not get housekeeping done. Left note for towels and did not get none.
Stayed 2 nights in Jan 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and very welcoming. Staff is awesome. Most definitely coming back.
Stayed 5 nights in Jan 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family had a wonderful time. It was quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to shopping and restaurants/eateries. I didn’t like that they omit had on luggage cart. Definitely needs 1 more
Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Stayed 1 night in Jan 2024

2/10 Terrible

Mason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have pillows. Front desk tried giving me a folded fitted sheet to use as a pillow. Day 2 of our stay, the water was shut off for 5 hrs.

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Dave

Disliked: Staff & service
Wifi wouldn't connect...TV service was spotty at best. Had no soap or shampoo in bathroom. Not worth the money!
Stayed 1 night in Dec 2023

10/10 Excellent

Ange

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet it was. The staff were warm and helpful. The breakfast was great
Stayed 2 nights in Dec 2023

10/10 Excellent

Mukesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, breakfast area and overall property. The area, parking lot felt very safe.
Stayed 1 night in Dec 2023

6/10 Okay

Rose

Traveled with family
Disliked: Room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 3 nights in Nov 2023

8/10 Good

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the staff friendly and helpful and breakfast was great. However, the phone didn't work in our room, it would have been nice to have a list of local restaurants and places that would deliver. We also didn't have a television station listings. Overall, we did enjoy our stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023

8/10 Good

Gay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights and tv is pretty old, then came back and next room tv was still pretty bad. Other family had a bigger tv but old too. Guess it is a work in progress upgrading. Not too bad. Staff was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to Lubbock to visit my Red Raider son. I would stay here again--super comfortable and well kept.
Stayed 2 nights in Nov 2023

10/10 Excellent

Víctor

Stayed 1 night in Nov 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

2/10 Terrible

Jose

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Attendant speaks as if she hates her job. Lights in room did not work. Tried calling front office and phones didnt work. Walked into room and ac had filters out of it on the ground. Will not stay here ever again
Stayed 1 night in Oct 2023

8/10 Good

TIFFANI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

JESUS

Stayed 1 night in Oct 2023

2/10 Terrible

Whitney

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We arrived at 5pm and the room was not ready. No big deal, we went to spend time with our child. Got back around 8::30pm were given our keys to the room and walked into an occupied room. Not a good surprise for the guest laying in bed. Got a new room, went to take a shower and there was a big wad of hair on the floor and the laminate floor in the bathroom is bubbling up very bad and the rubber baseboard is peeling. The living space and room were clean otherwise. I would not book here again.
Stayed 1 night in Oct 2023

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude and intimidating staff
Stayed 1 night in Oct 2023

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Dale

It was a bed for one night
Stayed 1 night in Oct 2023

10/10 Excellent

Dan, Cibolo

Stayed 1 night in Oct 2023

4/10 Poor

Angela

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Check in was nice, lady very pleasant and area of hotel seemed safe and clean. All down from there…keys didn’t work on the outside door so had to make several trips to front desk because they would either work on back entry or hotel room never both. Room carpet was damp, they sent maintenance down who said it would be fine. Only two towels for four guests, dirty under the beds. No trash can in the room. Fridge was unplugged and smelled. Breakfast is a joke, out of most things ….. like they have cereal but no bowls, running out of syrup, bagels and cups. Would likely find another place if we came back to Lubbock.
Stayed 2 nights in Oct 2023
Response from Anita G on Oct 8, 2023
Thank you for taking the time to respond to our reviews. while we value your time and appreciate you rest assured the above-mentioned items have been resolved. Please come back soon and give us another try.

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mom’s appointment
Great stay!
Stayed 1 night in Aug 2023

6/10 Okay

Becky

Traveled with family
Liked: Staff & service, room comfort
Original room had small tv and only 7 local channels. Asked to be moved and wish was granted. The original room should be taken out of service
Stayed 3 nights in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Caprise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but incidental fee not returned
Room was great. Not good if ur sleeping during the day because a lot of noises of housekeeping cleaning rooms or other guests. Still a good stay. Still haven’t gotten my incidental fee back! It’s been a week.
Stayed 2 nights in Sep 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property and staff was great!
Stayed 1 night in Sep 2023