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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
6510 Interstate 27 South, Lubbock, TX

Reviews

7.6

Good

Rating 10 - Excellent. 337 out of 1005 reviews" "
Rating 8 - Good. 362 out of 1005 reviews" "
Rating 6 - Okay. 128 out of 1005 reviews" "
Rating 4 - Poor. 81 out of 1005 reviews" "
Rating 2 - Terrible. 97 out of 1005 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

REBECCA

Liked: Cleanliness, property conditions & facilities
Very clean and staff friendly!
Stayed 3 nights in Apr 2024

4/10 Poor

Eduardo

Traveled with family and small children, Business traveler
Disliked: Staff & service
Front desk personnel not professional.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 20, 2024
Dear Guest,It is disheartening to read your opinion about our staff. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

david c, ABILENE

Liked: Cleanliness, staff & service, property conditions & facilities
very accessible
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 19, 2024
Hi David C,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Dane,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Juanita,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Natarsha

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights,bed was supper comfortable..slept like a baby.Only issue i did have was i got locked out the room 3 times,because the key kept diactivating.
Stayed 5 nights in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Natarsha,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Hannah

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 9, 2024
Dear Guest,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Both Expedia and the hotel provided no customer service. When I got to the hotel they had cancelled the reservation and said I was a no show. They would not rebook my reservation. I had to go to a different hotel. Then, the following day I get a survey asking about my stay which they had cancelled. The front desk clerk was unprofessional and had no interest or ability to resolve the issue.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Avery

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, i think recently remodeled.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Wendy,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The experience was awesome we were on spring break kids loved the pool never to busy,,,and the breakfast was amazing and the server was so sweet,,,the best stay in a while we will definitely stay again!!!!!!!!!
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Catherine,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

8/10 Good

Rebecca

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 5, 2024
Hi Rebecca,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, looked fairly new.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Anthony,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean & quiet ☺️
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Hi Alex,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were very well kept, and the room was perfect/
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Joyce,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Dominick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For a quick one night stay it was great.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 23, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 17, 2024
Hi Brandon,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Terrell

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Kara F

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved their attention during the continental breakfast. At other hotels, continental breakfast ends at a certain time and that's when it ends. Here, they made us feel special because as we were still sitting in the lunch area, they would ask if we needed anything prior to closing the breakfast time. and even then, they would still leave it open for a few minutes after they had mentioned that it would close. they made me feel like a real person and not just a customer. thank you
Stayed 3 nights in Dec 2023

8/10 Good

Sharon

Stayed 3 nights in Dec 2023

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay for 2 nights. We had 2 rooms. The only issues we had were one od the rooms had a leak in the bathroom when the room upstairs would shower. The other room had an issue with the air conditioner....but staff cane and fixed the issue.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean and well kept. Easy to find and easy to get around Lubbock tx
Stayed 1 night in Dec 2023

4/10 Poor

Beth

Stayed 3 nights in Dec 2023

2/10 Terrible

Candice Charlene

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
The management was poor they had me n my kids sleep in a car for two days n the lady in the front office was rude n did not want to help
Stayed 1 night in Dec 2023

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was amazing beds where super comfortable and pillows. I liked how it was cleaned daily and well kepted. The only thing i didnt like was, breakfast starting at 6:30am.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

10/10 Excellent

cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel ever
After canceling a reservation with a trashy hotel we booked this one and was so glad we had to change reservations. It was beautiful and clean. The staff was friendly and helped with any thing we needed. The room was nice and big had plenty of space to put our things including a desk, table and bench plus a couch to sit in that was also a sleeper sofa. Towels were big and fluffy. Beds were super comfortable and so was the bed linens. Shower was nice and big and had shampoo and conditioner dispensers. Had a really nice sink with a beautiful mirror that lit up around it and had cubbies under the sink. Had lots of plugs and lots of different lighting options. Breakfast was great. The only we were disappointed on was the swimming pool was closed because something was broken but the indoor pool was beautiful and spacious. We had noisy people above us but was taken care of immediately. Best hotel we have ever stayed at.
Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Chase

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Paid for a 1 king w/ jacuzzi, got a 2 queen w/ no jacuzzi. Asked for the correct room I paid for and was told I needed to call and cancel to get my money back and that they didn’t have a room I paid for with a reservation. Also was told it wasn’t guaranteed that I would get my money back as I was the one canceling and that it would have to be decided if I would be getting a refund as long as I didn’t break any of the cancellation fees. This is ridiculous as I should get what I paid and reserved instead for being told in essence “ cancel if you want even if your here on vacation and you may not even be refunded and good luck finding somewhere else tonight”
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa, Granbury

Stayed 1 night in Nov 2023

4/10 Poor

Kristal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk girl wasn’t friendly. She gave me the room card with out a card holder with our room number then became short when I asked which room number was it.
Stayed 1 night in Nov 2023

8/10 Good

Gabriel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Marterio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
My second night I discovered an ant infestation. I had a sprained ankle and was in a cast boot and therefore had to very inconveniently pack all of my belongings and switch rooms. I attempted to address this with a manager two days consecutively. I even added a day because the manager was not there when they said she would be the first time and she didn’t show on the second day they either. I spoke to 3 different staff persons, all who agreed to pass my information on to the manager and have her get back to me, but to date I have not heard from a manager. Also all staff refused to provide me information for the manager, not even an email address. Additionally, I checked in on a Saturday and the elevator floor was filthy until Monday which indicated the property is not cleaned on the weekends.
Stayed 3 nights in Oct 2023

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Roos were very clean and inviting
Stayed 1 night in Oct 2023

10/10 Excellent

Frankie

Stayed 1 night in Oct 2023

2/10 Terrible

Debra

Stayed 1 night in Oct 2023

2/10 Terrible

Rigoberto

Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Martha

Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Stayed 1 night in Sep 2023

2/10 Terrible

Alan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not help ful
Stayed 2 nights in Sep 2023

6/10 Okay

Shannon

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Traveled with partner
Housekeeping staff was excellent! Also helped us find good places to eat during our stay. Responsive & quick to meet all our needs. Even knew how to fix our problem with the air conditioning.
Stayed 3 nights in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

amit

Stayed 1 night in Sep 2023

8/10 Good

Charles

Traveled with family
The staff was not very friendly. The room was ok. AC never turned off. Hallways were very hot. Elevator was dirty. Only one ice machine was working. Others were torn apart where they were. Breakfast was pretty good.
Stayed 1 night in Aug 2023

4/10 Poor

Annell

Didn’t like that no one came to clean my room stayed two days without fresh towels.
Stayed 2 nights in Aug 2023

2/10 Terrible

Donna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were ants in the room everywhere! The staff was very rude when I brought it to their attention! Didn’t offer a solution! No sauna! Like advertised! Just a very unpleasant experience! Never again will we stay at that hotel!
Stayed 2 nights in Aug 2023

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Check in staff was ok. She didn’t seem like she was happy to be there. The room was amazing. Very clean. Extra towels and they had shampoo and conditioner and lotion for you to use. Only complaint is when we got up to get ready to check out our restroom ceiling was leaking. But the front desk guy was amazing about figuring it out. I will for sure stay again.
Stayed 2 nights in Jul 2023