Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from austin, tx

Never stay there agIn!

Posted Aug 18, 2014
Location: Very complicated to get to the hotel , our to get out into the city
We stayed two nights, nobody cleaned our room during our stay our came to offer at least fresh towels. We had to call and request to have our room clean without any luck, and had to go to the front office and get a clean set of towels.
2 out of 5
by A verified traveler from Dallas TX

Dirty Hotel for a Marriott

Posted Aug 17, 2014
Pros: Space.
Cons: Fix simple issues.
Poor impression. Room door was filthy with dirty had marks on the edge of the door. Marks did not appear recent and covered a large area of the door. A bit of soap and water would have gone a long way to impress customers. Carpet was worn. AC very noisy.
2 out of 5
by A verified traveler from Diboll, tx

To small

Posted Jul 7, 2014
Pros: Good location, nice breakfast
We had problems with the size of the beds. My husband and I could not both sleep in the bed comfortably. We had to ask for a cot. Also, the room was supposed to be nonsmoking but it was clear by the strong odor (with and without the AC turned on) that there was smoking in the room prior to our arrival. We asked twice to move rooms and we were told, no because there were not rooms available.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Nice hotel in convenient location

Posted Jun 30, 2014
The room was big and clean, everything was well-maintained.
Comment from Hotel Management
Jul 1, 2014 by TPS Staff, Hotel Management
Thank you for your great comments. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place ! I would recommend to anyone!

Posted Jun 9, 2014
One of the best! Being able to take the family pet was the best! Nice rooms, comfort, no noise, very friendly staff, super down to earth!
Comment from Hotel Management
Jul 9, 2014 by TPS Staff, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the TownePlace Suites Lubbock was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
3 out of 5
Recommended
for Families
by James Gardner from Lubbock, TX

a little expensive for what was offered

Posted May 28, 2014 on Hotels.com
The price of the rooms was a little too much for no hot breakfast! Rooms were clean, property was well maintained though. Staff made up for much due to their helpfullness and friendliness.
Comment from Hotel Management
Aug 9, 2014 by TPS Staff, Hotel Management
Thank you for sharing your thoughts about our hotel - I 'm glad you enjoyed our friendly staff!
5 out of 5
Recommended
for Families
by A verified traveler from Texas

Enjoyed it

Posted May 26, 2014
Pros: Everything
Cons: Fine for us
Location: Close to mall and shopping
Pleasant experience - friendly staff - clean room - quiet even though next to loop
Comment from Hotel Management
May 27, 2014 by TPS Staff, Hotel Management
Thank you for your review! We look forward to serving you in the future if you return to Lubbock.
4 out of 5
Recommended
by A verified traveler

Very friendly staff

Posted May 21, 2014 on Hotels.com
Loved the staff, they make this hotel.
Comment from Hotel Management
Aug 9, 2014 by TPS Staff, Hotel Management
Thank you for sharing your comments about our team!
4 out of 5
Recommended
for Personal Event
by LLD from DRT

Graduation weekend from texas a tech!

Posted May 20, 2014 on Hotels.com
Clean room but very small. Receptionist at front desk was very helpful and friendly.
Comment from Hotel Management
Aug 9, 2014 by TPS Staff, Hotel Management
Thank you for a great review!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Hotel

Posted May 5, 2014 on Hotels.com
Great, friendly, helpful staff, nice, clean room, convenient location.
Comment from Hotel Management
Jul 12, 2014 by TPS Staff, Hotel Management
Thank you for sharing your experience !!! We look forward to serving you again in the future.