Ratings based on 45 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Dave from Scotland
Would recommend this hotelPosted Nov 2, 2013
Pros: Location, facilities and staff. Convenient to have free Wifi in your room - something that many 4 star hotels will charge for.
Cons: We had dinner at the hotel most evenings. Generally good but perhaps a bit overpriced but not enough to stop us eating there.
Location: Plenty of cafes, eating places & ice-cream shops nearby. Convenient for day-trips to Florence, Pisa and Lucca.
Have often found that 4 star hotels in Italy and Spain are often really 3 star, however I would rate the Grand as a definite 4 star. Old world atmosphere but with good facilities. The staff were all friendly and helpful. Great location overlooking the seafront in nice area of Viareggio. Would recommend it and would definitely consider staying there again.
for Couplesby A verified traveler
Nice eat your heart out.Posted Sep 27, 2013
Pros: The staff were excellent, and the main bar was very good.
Cons: Please change the music in the dining room - it was truly awful!
Initial impressions were very good. The Grand Hotel Royal is an impressive building - not surprising as it's a former palazzzo. We chose a room without a view over the beautiful Viareggio promenade, as we don't normally spend a lot of time in our hotel, but, while comfortable enough, it was smaller than we expected. In particular, the en-suite facilities were challenging, with a small shower area and minimal space for bits and pieces. The bidet was an intrusion. The major negative however was the dining room. We dined in the hotel on the first night, and, whereas the food and service were of a high standard, the ambience was more akin to that of a military canteen. There was a piano in the middle of the cavernous dining room, but no pianist. Instead some form of martial music blared out from a Hi-Fi in the corner near our table. Dinner is supposed to be a pleasant. relaxing experience. Instead, at any moment, we expected the sort of military procession that we saw with great delight in the Palazzo Duomo the previous weekend in San Gimignano. They really need to change the person in charge of the music! We ate out the following two nights!! The second gripe, and perhaps that is unavoidable in Italy, is that 4 smokers adjacent to you at the poolside can be unpleasant. That said, we may go back. Viareggio is delightful, the hotel location is excellent, and the staff are very attentive.
for Everyoneby Jolanda from London
Lovely hotel in a good locationPosted Sep 21, 2013
Location: Pisa, Lucca and Florence are all easiy to get to with public transport, even with a baby in tow! Recommend this hotel if staying in Viareggio.
Stayed here for 9 nights in September. We had a family room which was a good size - the separate sleeping and living area was perfect even with a 19 month old running around! The maid service was excellent too and all the staff were extremely helpful and friendly. We also had a couple of afternoons at the pool which were very relaxing.
for Everyoneby A verified traveler from London
A week in the Best Western ViareggioPosted Sep 9, 2013
Pros: Spacious public areas and the excellent pool. And the very helpful staff.
Cons: More storage in the bedrooms
Location: Visiting Pisa and Lucca very easy by public transport
This Hotel has really friendly staff. The public rooms are unusually comfortable and tastefully decorated. The Hotel's pool is beautifully situated in the grounds and has every facility required. In view of the nature of the Italian beach access to which is quite expensive this pool made all the difference. I would add that there is no music playing which should be encouraged. The room was adequate and beds comfortable. More storage would be nice. Our room had a sea view which was very wonderful at sun set. Anyone adventurous might like to know that the local bus goes direct to Pisa Airport.
for Everyoneby A verified traveler from Fort Myers, FL
Outside looks like a castle, inside is worn outPosted Aug 22, 2013
Cons: Tell the staff they are in a service industry and to try being a little friendly.
Location: Fabulous beaches. Leaning Tower of Pisa just a short ride away.
This hotel IS VERY GRAND LOOKING from the street. It sits almost near the end of the main pedestrian zone promenade. On the water side is all shops and a sprinkling of restaurants. Beyond that, thousands of umbrellas and chairs for beach goers. The rooms are VERY small. The shower is just a drain hole in the bathroom floor with a flimsy curtain surround, so the entire floor gets wet. The pool is nice and large, but several babies in diapers and the umbrellas around the pool deck are soiled and filled with mildew stains. The male staff was ok, but the female staff were aloof and distant. No extra service there, no smiles, borderline rude.
for Couplesby Lauren S from Toronto
Beautiful Hotel!!!Posted Aug 16, 2013 on Hotels.com
Absolutely loved this hotel and everything it has to offer! It is a perfect location for the beach, shops, cafes and restaurants. The best part of this hotel is the Breakfast spread and customer service, the staff is really attentive to the needs of the patrons. The hotel is beautifully maintained with gorgeous gardens in the front and back, a large swimming pool and areas to lounge in. It is the best hotel in Viareggio and I would not hesitate to recommend this to others or return for another stay myself!
for Everyoneby The Page Family from Streatham, London.
Beautiful hotel, but could do with room service.Posted Jun 24, 2013
Pros: Staff very friendly, great breakfast, old-fashioned touches.
Cons: No real room service.
Location: Perfect for the beach and local restaurants.
Lovely old-style hotel. Think 'Tea With Mussolini' and you've got it! Could have done with a proper room service. Only breakfast is available to order to the room. The cost for dinner in the restaurant was way over the top. Nice pool and very quit. Perfect location next to the beach road. The hotel even gave us a free beach lounger (2) and brolly pass becasue the weather was bad a couple of days - nice touch! Great for families - easy access and great buffet breakfast with kids bits - cereals and Milky Bars! Best ice-cream in the world outside and lots of great places to eat. Try Anita's beach place, right across from the hotel. Our 2 1/2 yr old loved the Penne Ragu. Get take-away pizza from here also.
for Everyoneby A verified traveler
Not our Cup of TeaPosted Jun 4, 2013
Location: Viareggio is rather one-dimensional and prices in the seafront shops and restaurants are excessive.
The desk staff were unfriendly, condescending and bureaucratic. The atmosphere in the hotel was pretentious in a very outdated way. We have stayed in hotels of similar standard in the past in which the staff were courteous and helpful to a fault. The Best Western Grand Hotel Royal gives the impression of having an inflated sense of its own importance.
for Familiesby Doug from Vineland Ontario
Great view, on the beachPosted May 7, 2013 on Hotels.com
We had a water view room with a small balcony, king bed was comfortable. Bathroom modern and clean. The breakfast which was included was excellent. Doug W. Vineland Ontario
for Couplesby A verified traveler
Great hotel where you can walk everywherePosted Apr 29, 2013 on Hotels.com
Luxurious hotel that is easily accessible by walking to great shopping and fabulous restaurants.