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Reviews of Hotel Excelsior

4 out of 5
Hotel Excelsior
Via Cesare Battisti 1, Massa, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 90 reviews" "
Rating 8 - Good. 35 out of 90 reviews" "
Rating 6 - Okay. 9 out of 90 reviews" "
Rating 4 - Poor. 1 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

charlene

Nice Place. You will love it.
Stayed 4 nights in Oct 2023
Response from marketing office on Oct 9, 2023
Dear guest, we thank you for choosing our hotel for your holidays and we are pleased that you appreciated our services. We hope to welcome you again on your next stay

6/10 Okay

Philip

Liked: Room comfort
2 day stay in Forte dei Marmi
2 day stay in Forte dei Marmi. Check in / check out was longer that I thought. Poor breakfast. Strange interior. Parking is an advantage. The hotel price does Not relate to quality You get. The room is Not small. Standard double room is without balcony and there is Not good view there.
Stayed 1 night in Jul 2023
Response from Marketing dept. on Jul 12, 2023
Dear guest,every remark of our guests is seriously taken into consideration to improve our services. However, your review may not be intended for us for different reasons: Your check in and check out operation went smoothly and quickly, asour usual.You reserved a standard room online - which, as specified in the descriptions, does not have a balcony - but you could reserve rooms with a balcony or a higher category.These are the reasons why we think the review is not meant for us.Best Regards

10/10 Excellent

palash, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel in perfect location. loved the view from room. good room service. breakfast was alright. very friendly and helpful staffs. gated self-parking was helpful.
Response from Marketing dept. on Jul 27, 2023
Dear guest, Thank you for sharing the experience of your stay in our hotel, we are pleased that you appreciated our services. Our staff works to make your stay special and we hope to welcome you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best overall places we have been and stayed in 3 weeks in Italy. The location is perfect with beach/coast and a mountainous back drop. Staff were amazing and went out of their way to assist with anything. Food also was great with lots of options. Highly reccomend.
Stayed 3 nights in Jun 2023
Response from Marketing dept. on Jul 27, 2023
Dear guest, thank you for choosing our hotel for your holidays,your review makes us proud.We are glad that you appreciated the location of the hotel and the services rendered (included our restaurant). Our staff works every day to make guests' stay special.We hope to welcome you again to "your" hotel in Marina di Massa

10/10 Excellent

Judith A

Stayed 6 nights in May 2023

10/10 Excellent

Lefter

Stayed 1 night in Apr 2023

6/10 Okay

Meshal, MANAMA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
the rooms are very basic
Stayed 1 night in Mar 2023
Response from Marketing dept. on Mar 20, 2023
Dear guest, in reply to your review we inform thaht you reserved a standard room, we suggest for your next stay to verify the typology of rooms available ( we dispose of rooms facing the sea - rooms with terrace - suites and execuive suites) . we hope to welcome you again to our hotel

6/10 Okay

Patrick

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have stayed here many times over the years, but this time the overhead shower nozzle was not working; only the hand held nozzle worked. It made it difficult for me to wash with only one hand free, with the nozzle in the other, especially since the back of the shower is open and often got the floors wet when showering.
Stayed 5 nights in Sep 2022
Response from Marketing dept. on Oct 13, 2022
Thank you for providing your feedback and letting us know about your experience. We apologize that you had a problem with our shower. Please, do not hesitate to ask them to the housekeeper or to the reception for your next stay to solve the problem during your stay. Best Regards

8/10 Good

seyed Mehrdad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean Hotel
Stayed 2 nights in Apr 2022
Response from Marketing dept. on Apr 19, 2022
Dear guest, thank you for sharing your experience . We are pleased to welcomed you as our guest.

10/10 Excellent

Johann

Stayed 2 nights in Mar 2022
Response from Marketing dept. on Apr 19, 2022
Dear guest, thank you for your appreciation.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020
Response from Hotel Excelsior on Jan 16, 2020
Thank you for your review. We look forward to welcoming you back again at Hotel Excelsior.

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the amount of food options at breakfast were above and beyond. When booking the rooms it stated "breakfast included" as does the initial receipt, but we found out breakfast was extra. Not overpriced, just didn't know at the time.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locatin
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from Hotel Excelsior on Jan 28, 2019
Good evening, thanks for your feedback. Best regards Hotel Excelsior

8/10 Good

Vibhakar A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money stay at Massa
Great place to stay if u are visiting the marble market around Very good service....very good breakfast....fresh fruits and salads....
Stayed 1 night in Sep 2018

4/10 Poor

Saeko

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Niceeeee
Nice hotel , convinient stay, it was a value for money choice.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Stayed 10 nights in Aug 2018

10/10 Excellent

Si Miao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
It was very lovely, helpful stuff and good service. Felt very welcome
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good - business trip so in and out but everything was fine.
Stayed 1 night in Nov 2017

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach hotel.
Nice beach town. Mostly Euro tourists. Good base for visiting Cinque Terre.
Stayed 1 night in Aug 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Resort town
hotel accommodations and staff is very friendly. Parking is some what of an issue as during busy time there is limited spaces and the parking garage at 30euro is expensive. Rate I was quoted from Hotels.com was not observed and was told at checkin that the rate is the Expedia rate which was about $15 Euro more each night. Overall experience is great.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

8/10 Good

Nasr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the beach
Great location & staff......................................................................................

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location. Hotel is OK. Rooms not big.

8/10 Good

Koichiro, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Wifi
Free Wifi is so slow and very difficult to connect it. It is so frustrated to connect it.

10/10 Excellent

Roberto, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, nice staff.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Janet O.

Liked: Cleanliness, staff & service, room comfort
Fun near the beach
This hotel is near the beach and has comfortable accomodations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

ruemaison

Liked: Cleanliness, staff & service, room comfort
disappointed
Looking forward to a nice break over the bank holiday. disappointed to find the superior room wasn't so needed to upgrade at 50 euro per night. The pool was not open the roof garden was not open the private was not open and we were not informed about this when we booked. Staff were nice .Overall felt disappointed and it made the trip expensive and frustrating. Don't think we would book again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

William, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelsior Hotel Marina di Massa
From the photos I saw online I was scared to stay at this hotel since I hate 70's modern architecture. The inside is quite clean and comfortable however. My room on the top floor facing the ocean had obviously been recently renovated and was more than acceptable. I was glad to pay the extra money for the ocean view. The only nicer options are in neighboring Forte Dei Marmi 10 km to the south.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virkelig godt
Fantastisk ophold! Virkelig pænt hotel, og virkelig flotte værelser. Personalet var enormt søde, og vores udsigt var fantastisk. Samtidig er morgenmaden super lækker! Parkering virkede ikke for os, men vi holdte gratis på en sidevej.
Stayed 2 nights in Oct 2023
Response from marketing office on Oct 17, 2023
Dear guest, thank you for choosing our hotel, we are glad that you enjoyed your stay and that you appreciated the location and our services.We hope to welcome you again .

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Christoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!!
We stayed for five nights in July and absolutely loved the hotel. It’s totally refurbished and therefore feels very modern and fresh. The breakfast had everything we wished for including made to order eggs, crepes and coffee. As well as a generous buffet. The staff was very service minded, they helped out with all kinds of things and were so nice while doing so. We would definitely stay here again!
Stayed 5 nights in Jul 2023
Response from Marketing dept. on Jul 27, 2023
Dear guest, Thank you for choosing our hotel, we are pleased that you enjoyed your stay. For us it is important to make our guests' holidays special and to make them feel at home. We hope to welcome you again to your hotel in Marina di Massa.

8/10 Good

Bjørg Synnøve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Eija

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel, close to the beach
We stayed two nights at the hotel in May. The room was nice, clean and in good condition. The pool was not open which was a bit of a disappointment for us. The area is probably very nice at the summer time, less to do probably on other times.
Stayed 2 nights in May 2023

10/10 Excellent

Alessandro, CARPI

Stayed 1 night in Apr 2023

8/10 Good

dag

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Sehr schönes Hotel. Hat alles gepasst. Der Privatstrand ist nicht gratis. Bei der Beschreibung steht das nicht.
Stayed 6 nights in Aug 2022
Response from Marketing dept. on Oct 13, 2022
Sehr geehrter Gast,wir danken Ihnen für Ihr Feedback und dafür, dass Sie unser Hotel und die Arbeit unserer Mitarbeiter wertschätzen. Das Hotel hat keinen Privatstrand, hat aber eine Vereinbarung mit einigen Badeanstalten. Wir hoffen, Sie wieder in unserem Hotel begrüßen zu dürfen.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

10/10 Excellent

Åsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Mona

Stayed 1 night in Apr 2022

10/10 Excellent

Stefania

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from La Direzione on Feb 28, 2022
Gentile Stefania. Siamo lieti di farvi sentire nella vostra casa al mare a 4 stelle. Vi aspettiamo per un prossimo soggiorno.

10/10 Excellent

Enrico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura. Le nostre aspettative sono state soddisfatte
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021