Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
2.0 Room comfort
2.0 Hotel condition
They paid and stayed.
by Tina from Wales, UK
Overdue BreakPosted May 31, 2012
Pros: I Honestly, don't think there was anything. Very disappointing
Cons: The outside , which was where i wanted to relax, chill out read a book with a glass of wine, but you couldn't there was no where inviting.
Location: Wonderful views and beautiful places to visit. I think a car is very important to get around. Lucca well worth a visit. Loved it here.
As soon as we arrived at this Hotel you could see from the outside what you were going to get. I don't think they know what a lawn mower looks like, the area around the pool was decked and had not had a coat of preservative in years, the filter around the pool was full of tree bark and fir needles and was not inviting at all. The loungers and tables and chairs were old, faded and in much need of some TLC. I have to be honest the room was very clean, but very small, as was the bathroom. The air con unit didn't work, the little safe didn't work and no british TV Channels. They advertise that they have SKY TV on their web site but we didn't have it in our room. Breakfast each morning was o.k nothing special and none of the food was covered, it was just laid out on a table and you helped yourself. The hotel was too far out to go for a nice walk, so we relied heavilly on the car to get us around. We loved the area and the Italians were very helpful and friendly. We would return again to Marina De Massa, but unfortunately not to this Hotel. They need to employ a full time gardner, someone to do some maintenance as the grounds and the pool could look beautiful. It has potential. Just some TLC.