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Reviews of Hotel Spinelli

3 out of 5
Hotel Spinelli
Via Trento 27/29, Viareggio, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 105 reviews" "
Rating 8 - Good. 44 out of 105 reviews" "
Rating 6 - Okay. 9 out of 105 reviews" "
Rating 4 - Poor. 2 out of 105 reviews" "
Rating 2 - Terrible. 1 out of 105 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Hubert

Stayed 7 nights in May 2023
Response from Alessandra on Jul 20, 2023
Thank you Hubert for your review, we hope to see you again in the future!Warm Regards,

8/10 Good

Robert M

Traveled with family
Liked: Cleanliness, staff & service
Nothing special
Stayed 1 night in Apr 2023
Response from Staff on Apr 29, 2023
Grazie

8/10 Good

MIQUEL

Stayed 1 night in Mar 2023
Response from Massimiliano on Mar 30, 2023
Thank you for your review

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Massimiliano on Feb 15, 2023
Dear Jennifer, thank you for giving us the maximum score, we are really happy that you had a wonderful stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Welcoming Hotel
This is a charming and welcoming hotel that demonstrates an old-World dedication to the comfort of its guests. For example, our host Mary took her free time to buy and deliver distilled water needed for a CPAP. Breakfast was plentiful and tasty. The room was clean and comfortable, if if a little tight due to the king-size bed (but the bed also was really comfortable). Easy scenic walk to the beach, promenade, restaurants, shopping. All the Hotel Spinelli staff made us feel at home.
Stayed 1 night in May 2022
Response from Alessandra on Jul 26, 2022
Dear Ron, thank you so much for your review! Hope to have you here again in the future, Kind Regards

10/10 Excellent

Luca, kuwait city

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family run hotel with great. friendly and helpful staff
Stayed 5 nights in Dec 2021
Response from Chiara on Feb 11, 2022
Thanks!

10/10 Excellent

Sam

Stayed 4 nights in Dec 2021
Response from Massimiliano on Dec 30, 2021
Grazie

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great location. Definitely my new place to crash when visiting friends in Viareggio.
Stayed 1 night in Dec 2021
Response from Massimiliano on Dec 19, 2021
Thank you William

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very comfortable stay. Breakfast was great. Staff were very friendly and helpful. Would recommend
Stayed 4 nights in Dec 2021
Response from Massimiliano on Dec 19, 2021
Thank you for the great review

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Small but nice hotel a couple of blocks from the ocean in this mega-yacht producing town.
Stayed 1 night in Nov 2021
Response from Massimiliano on Dec 19, 2021
Thank you RIchard

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Chiara on Sep 14, 2021
Grazie per la Sua opionione

8/10 Good

Carmen

Liked: Cleanliness, staff & service
Shower and toilet woes
All was fine EXCEPT the bathroom. Toilet and bidet must have been designed for very tall people, of which I am not. I could not reach the towels they were placed so high. When sitting on the toilet my feet barely touched the floor. The opening in the toilet seat was designed to fit a small child (a 3 to y year old). All in all, VERY uncomfortable. Shower was OK, but fortunately my husband who is taller than I am went first and lowered the flexible shower head. Wish I had known about photo possibility before we left the hotel. :-(
Stayed 3 nights in Jan 2020
Response from Hotel Spinelli on Jan 7, 2020
Dear Carmen, thank you for your feedback, which is very important for us. The architect who followed the hotel construction chose this toilet design and we are sorry that you found it uncomfortable. Our kindest regards.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, excellent service
The desk clerk spoke four languages and was very helpful. The morning breakfast has a great variety of hot and cold foods and the staff served coffee, tea and espresso to the table.
Stayed 1 night in Sep 2019
Response from Hotel Spinelli on Sep 16, 2019
Dear Lance, thank you for your kind feedback! We are glad that you enjoyed your stay and appreciated our service. It was a pleasure to have you as our guest. Kind regards.

8/10 Good

jon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff Accommodation good Breakfast good
Stayed 7 nights in Aug 2019
Response from Staff on Aug 16, 2019
Dear Jon, thank you for your feedback!

10/10 Excellent

Arieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Hotel Spinelli on Mar 9, 2019
Thank you for your feedback! We are glad that you enjoyed your stay.

10/10 Excellent

Madelyn, Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff so friendly and very informative. The service is above my expectation.
Stayed 1 night in Oct 2018
Response from Hotel Spinelli on Oct 16, 2018
Dear Madelyn, thank you for your kind feedback. We are glad that you enjoyed our service and we hope to have you as our guest again in the future!

6/10 Okay

Verified traveler

Stayed 6 nights in Jun 2018
Response from Hotel Spinelli on Oct 7, 2018
Dear guest, thank you for your feedback.

8/10 Good

stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2017
La ringraziamo per la sua recensione e l'aspettiamo per il prossimo soggiorno .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to recommend Hotel Spinelli!
Rounded off our stay in Tuscany in Viareggio. Hotel Spinelli was excellent. The staff could not do enough for us. There were some minor issues with the room which were fixed without question. Very friendly and helpful. The hotel is in an area behind the port and shipyards about 10 mins walk from the main resort area.
Stayed 4 nights in Sep 2017
Thank you so much, we hope to see you again in our hotel.

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and friendly staff
Only a short walk from the centre, rooms were light and clean, breakfast was very good with excellent service. We would return here.
Stayed 1 night in Jul 2017

10/10 Excellent

Paul, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very nice little hotel in a good location. Just over 5 minute walk to the strip/beaches, quiet neighbourhood. It seems to have being recently refurbished and the rooms have a fresh and modern feel, the air con worked great and was much appreciated. The breakfast was the best we've found, friendly staff and theres also really nice little garden areas you can relax in the evening before heading to the strip. Very little downsides I can think of, the beds are quite firm which could be an issue for some but really minor in the scheme of things.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Promised features did not exist
Thoroughly disappointed and checked out two days early. Hotels.com advertised numerous features that are non existent. There are no balconies in this hotel, no sofa-bed in room, no complimentary bottled water, no bathrobes, satellite television service only with Italian language channels, no wired internet in room, wi-fi only in lobby not room, no separate dining area in room. Small twin room (too small even for an armchair let alone a sofa bed). The room was clean and the beds comfortable, but no other redeeming features.

10/10 Excellent

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly family hotel close to centre
Loved the hotel - clearly run by a family - very friendly and helpful. Easy walk into town centre of Viareggio. couldn't be more helpful during our stay - would go back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!
Very very nice staff Huge room very clean

10/10 Excellent

Riccardo

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella esperienza
Stayed 2 nights in Apr 2024
Response from Alessandra on Apr 7, 2024
Gentile Sig. Ravelli,grazie mille per la sua recensione, alla prossima!

10/10 Excellent

yeojung

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Marco

Stayed 5 nights in Nov 2023

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alessandra on Sep 13, 2023
Dear Stefan,thank you very muck for according us the maximum score!Looking forward for you to be here again :)

10/10 Excellent

Carina

Stayed 2 nights in Sep 2023
Response from Staff on Sep 7, 2023
Thank you for giving us the top score, we are very happy that you enjoyed your stay with us!

10/10 Excellent

Riccardo

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura con servizi e pulizia ottimi. Ottima l’ubicazione
Stayed 7 nights in Aug 2023
Response from Reception on Aug 19, 2023
Grazie la vostra bella recensione, via aspettiamo per la vostra prossima vacanza a Viareggio!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice and excellent service.
Stayed 3 nights in Jul 2023
Response from Alessandra on Jul 20, 2023
Thank you very much Anne for your excellent review!It was a pleasure to have you amongst our guests.Warm Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Alessandra on Jun 5, 2023
Dear guests,thank you for according us such high score!Hope to see you again,warm regards

10/10 Excellent

Silvana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Alessandra on May 2, 2023
Gentile Sig.ra Anelli, la ringraziamo per averci riservato il massimo punteggio, è stato un piacere ospitarvi e vi aspettiamo se ripassata da Viareggio!Cordiali Saluti

10/10 Excellent

Trigilia

Stayed 1 night in Dec 2022
Response from Alessandra on Dec 13, 2022
Grazie mille Sig Trigilia per averci assegnato il massimo punteggio, è stato un piacere ospitarvi e speriamo di rivedervi presto!

10/10 Excellent

Tiziana

Stayed 3 nights in Oct 2022

8/10 Good

MARIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura gradevole. Accessibile per i disabili. Pulita. Personale molto disponibile. Wifi. Buona Colazione
Response from Massimiliano on Nov 4, 2022
Grazie Mario, siamo felici che si sia trovato bene da noi e speriamo torni a trovarci presto.

10/10 Excellent

Luis

Stayed 1 night in Oct 2022
Response from Alessandra on Oct 24, 2022
Dear Luis,thank you very much for the excellent score you gave us!Looking forward to your next stay,Warm Regards

10/10 Excellent

Wenceslas

Stayed 1 night in Oct 2022
Response from Alessandra on Oct 22, 2022
Dear Wenceslas,thank you very much for according us the maximum score. It was a pleasure to have you as guest, looking forward to next time!Kind Regards

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacanza rilassante
Ambiente pulito, con tutti i confort Belli spazi all'aperto Personale accogliente,gentile e disponibile
Stayed 2 nights in Aug 2022
Response from Massimiliano on Aug 27, 2022
Grazie mille per la bella recensione, vi aspettiamo alla prossima

8/10 Good

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Alessandra on Aug 23, 2022
Dear Klaus,thank you very much for your good review!Kind Regards

6/10 Okay

André Vincent

Liked: Cleanliness, staff & service
Pour un hôtel de ce tarif très moyen
Convenable mais chambre sombre au RdC sensation de rentrer dans une cave Pour un prix de chambre assez élevé
Stayed 2 nights in Jul 2022
Response from Massimiliano on Jul 23, 2022
Dear André, we are sorry that you found the room too dark for you . If you had informed us about your dissatisfaction during your stay, we would have tried to give you a room on a higher floor. Regarding the price, the Hotel is in line with the prices of 3 star Hotels in the area for this period of the year. We hope you will come back visit us so we can assign you a brighter room! Kind Regards, Hotel Spinelli

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait. Très bon petit-déjeuner.
Stayed 1 night in Apr 2022
Response from Hotel Spinelli on Jun 12, 2022
Thank you:)

8/10 Good

Davide

Liked: Cleanliness, staff & service, room comfort
Ottimo Weekend Versiliano
Hotel comodo dal quale ripossono raggiungere le principali attrazioni e spiagge della Versilia. Reception sempre aperta e camere davvero confortevoli. Ottima colazione inclusa nel prezzo. Consigliato anche per rapporto qualità/prezzo
Stayed 2 nights in Jun 2021
Response from Chiara / Reception on Jun 28, 2021
Gentile Davide, siamo molto felici che abbia trascorso un buon soggiorno. Alla prossima

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Mary on Jun 28, 2021
Grazie

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SILENZIO
Stayed 2 nights in Jun 2021
Response from Mary on Jun 17, 2021
Grazie per aver lasciato la sua opinione. Mary

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale cordiale e disponibile, consigliato!
Hotel Spinelli si trova nei pressi dello Stadio dei Pini, zona non prettamente turistica, ma che promette di raggiungere facilmente a piedi il lungomare e i cantieri di Viareggio. La struttura è certamente datata, ma le camere sono pulite, con arredi adeguati e bagni confortevoli. Buona la colazione che offre una buona varietà. Il personale si è sempre dimostrato cordiale e disponibile, nota sicuramente di merito della struttura. Il giardino è curato ed è molto piacevole per trascorrere il dopocena. Complessivamente consigliato.
Stayed 1 night in May 2021
Response from Mary on May 13, 2021
Grazie per la sua preziosa recensione, stiamo effettuando alcuni interventi di ammodernamento sia interni che esterni, ci auguriamo che possa tornare come nostro ospite al più presto per poter godere della nostra nuova versione. Grazie. Mary

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Elena on Apr 30, 2021
Dear Stephane, we really thank you for your precious opinion. This is very important to us.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Overall OK
Personale molto cordiale
Stayed 1 night in Feb 2021
Response from Elena on Mar 2, 2021
Gentile Cliente, la ringraziamo per la recensione. La soddisfazione dei nostri clienti è la nostra priorità. Alla prossima!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Elena on Feb 23, 2021
Gentile cliente, la ringraziamo per la recensione. Siamo lieti che abbia apprezzato il soggiorno nella nostra struttura. Saluti,

10/10 Excellent

Giovanni Paolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto ok
Tutto ok, cena ad hoc per i soli ospiti come da disposizioni.
Stayed 1 night in Jan 2021
Response from Elena on Feb 4, 2021
Gentile Giovanni Paolo, siamo felici che abbia apprezzato il soggiorno presso la nostra struttura. Alla prossima!