Terrace/patio

Reviews of Hotel La Luna

3 out of 5
Hotel La Luna
Via Fillungo Corte Compagni 12, Lucca, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 78 out of 156 reviews" "
Rating 8 - Good. 60 out of 156 reviews" "
Rating 6 - Okay. 10 out of 156 reviews" "
Rating 4 - Poor. 3 out of 156 reviews" "
Rating 2 - Terrible. 5 out of 156 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Hotel with good service
Very central hotel, amazing staff and great service! thank you for the lovely stay!
Stayed 1 night in Nov 2023
Response from Reception on Nov 25, 2023
Dear Lara, thank you for your generous review, we are happy that you had a good stay with us.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in a great location
The people were all friendly and attentive. The bed (just like all beds we have been on in Italy was hard). The location was great as it was in the middle of town. We ate at the restaurant and it was good. The breakfast had good options and even several gluten free items! We would stay again
Stayed 1 night in Sep 2023
Response from Reception on Oct 1, 2023
Dear Jill, Wwe thank you for your positive review, we are happy to have hosted you.

10/10 Excellent

carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception on Sep 23, 2023
Dear Carol,thank you for your positive review, we are happy that you had a good stay.

4/10 Poor

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location. Unfortunately, the air conditioning did not work well. Even overnight, it only cooled the room to 25.5 degrees (78 degrees Fahrenheit). The women at the front desk came to our room and insisted it was working as it should. Be prepared for a very hot room even though it technically has air conditioning.
Stayed 1 night in Aug 2023
Response from Ester - Reception on Aug 18, 2023
Dear Sirwe are sorry that the air conditioning was not enough for you. As explained when I came to the room and as you could see the AC was working and the room was cool but instead of feeling your body you only knew to look at the thermostat.However you forgot to mention that I explained to you that this was the best we could do and that we also gave you a fan.However we are sorry if you did not find yourself well with us.Best regards.

10/10 Excellent

FRODE

Stayed 2 nights in Jul 2023
Response from Silvia-Reception on Jul 29, 2023
Gentile Frode, la ringraziamo per la sua recensione positiva, siamo felici di averla soddisfatta.

10/10 Excellent

Suzette

Stayed 1 night in Jun 2023
Response from Silvia-Reception on Jun 26, 2023
Dear Suzette, thank you for your positive review, any advice is always welcome for us. Best regards. -Hotel La Luna-

8/10 Good

Ileana, Sterling

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location in the center of things. Breakfast is good.
Stayed 1 night in Jun 2023
Response from Silvia-Reception on Jun 17, 2023
Dear Ileana, thank you for your positive review, any advice is always welcome for us. Best regards. -Hotel La Luna-

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Clean Quite Room
A good lodging experience, but a few points of criticism: 1) I am a big detractor of the hotel bathroom experience where the shower sprays onto the floor with a drain, and no partition to keep the floor throughout the bathroom from getting wet. My room had this feature, but it was ameliorated slightly because the shower was quite far from the sink. 2) No wall plug for charging in the bedroom that I could find; I used the one in the bathroom. 3) The hotel charges for small items from the minibar; other hotels offer this complimentary.
Stayed 1 night in May 2023
Response from Ester - Reception on Jun 5, 2023
Thank youyour comments are important to usBest regards

8/10 Good

CHARLES

Stayed 2 nights in May 2023
Response from Silvia-Reception on Jun 12, 2023
Dear Charles,thank you for an amazing review and wee are glad you had a positive experience with us. We look forward to your next visit in!Best regards.Silvia-Reception

8/10 Good

Mats

Stayed 2 nights in May 2023
Response from Silvia-Reception on Jun 5, 2023
Dear Mats, thank you very much for your positive review of your recent stay at our hotel. It would be a pleasure to welcome you back to our hotel again. With our best wishes -Hotel la Luna-

8/10 Good

Eija

Stayed 4 nights in May 2023
Response from Silvia- Hotel La Luna- on May 22, 2023
Dear Eia, thank you very much for your positive review of your recent stay at our hotel. It would be a pleasure to welcome you back to our hotel again. With our best wishes -Hotel la Luna-

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Located right next to a restaurant. Great location most areas within 5 to 10 minute walk from the hotel. ATM close by. Easy access to shops and other outlets.
Stayed 4 nights in Apr 2023
Response from Ester - Reception on Apr 24, 2023
Thank you

8/10 Good

Elaine

Stayed 2 nights in Apr 2023
Response from Ester - Reception on Apr 24, 2023
Thank you

8/10 Good

Gemma

Liked: Cleanliness, room comfort
Amazing location
Amazing location and big comfortable rooms. The only thing that let it down was the plumbing in the Annex which is very noisy and woke me up several times when neighbours use the bathroom or showers.
Stayed 3 nights in Oct 2022
Response from Reception on Oct 23, 2022
Thank you very much for choosing our hotel.

8/10 Good

Elisabeth

Stayed 2 nights in Sep 2022
Response from Ester - Reception on Sep 26, 2022
Thank you

8/10 Good

Jorgen

Stayed 1 night in Sep 2022
Response from Ester - Reception on Sep 26, 2022
Thank you

10/10 Excellent

Susan

Stayed 3 nights in Sep 2022
Response from Ester - Reception on Sep 22, 2022
Thank youBest regards

6/10 Okay

Espen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Fin beliggenhet. Hyggelig personal men sengen var en fakir verdig.
Stayed 2 nights in Sep 2022
Response from Reception on Oct 23, 2022
Thank you very much for choosing our hotel.

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time we have stayed at La Luna. Says it all.
Stayed 2 nights in Sep 2022
Response from Ester - Reception on Sep 7, 2022
We thank you, your opinion is important to us.We hope to have you as our guest in the future tooBest regards

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice, with a beautiful view on the old city
Stayed 1 night in Aug 2022
Response from Ester - Reception on Aug 29, 2022
Thank you

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch quality and the restaurant and the menu are first class all the way. Everyone was extremely friendly, welcoming and helpful. Will return.
Stayed 2 nights in Aug 2022
Response from Ester - Reception on Aug 29, 2022
Thank you

8/10 Good

Ludovico

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kindness of the personnel
Stayed 2 nights in Aug 2022
Response from Ester - Reception on Aug 22, 2022
BuonaseraLa ringraziamo per la Sua recensione.

10/10 Excellent

Kerstin

Stayed 1 night in Aug 2022
Response from Ester - Reception on Aug 13, 2022
Thank you Best regards

8/10 Good

June

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location to everything and what a nicely preserved historical palace! Appreciate the beauty. Service was attentive and so friendly!
Stayed 1 night in Jul 2022
Response from Ester - Reception on Aug 13, 2022
Thank you Best regards

10/10 Excellent

nursel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 2 nights in Jul 2022
Response from Ester - Reception on Aug 13, 2022
Thank you Best regards

8/10 Good

Hege

Stayed 1 night in Jul 2022
Response from Ester - Reception on Aug 13, 2022
Thank you Best regards

10/10 Excellent

Peter Tind

Stayed 2 nights in Jul 2022
Response from Ester - Reception on Aug 13, 2022
Thank you Best regards

10/10 Excellent

Ivar

Stayed 1 night in Jun 2022
Response from Ester - Reception on Aug 13, 2022
Thank you Best regards

10/10 Excellent

Andrew

Stayed 1 night in Jun 2022
Response from Ester - Reception on Aug 13, 2022
Thank you Best regards

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Mette Baaring

Stayed 2 nights in Apr 2022
Response from Ester - Reception on Apr 30, 2022
Thanks. Your answer is important to us

6/10 Okay

Amanda

Stayed 1 night in Apr 2022
Response from Ester - Reception on Apr 20, 2022
Thank you your evaluation is important to us Best regards

10/10 Excellent

Catherine

Stayed 2 nights in Apr 2022
Response from Ester - Reception on Apr 14, 2022
Thank you

10/10 Excellent

Nanna Lind

Stayed 1 night in Oct 2021
Response from Ester - reception on Nov 16, 2021
Thank you, your feedback is very important for us

8/10 Good

ANNA

Stayed 2 nights in Oct 2021
Response from Sara Barbieri on Oct 19, 2021
Grazie del Suo voto, se avesse lasciato un commento avremmo preferito per poter sempre migliorare i nostri servizi grazie ai Vostri suggerimenti. Ad ogni modo ci auguriamo di poterLa accogliere nuovamente in futuro nel nostro albergo.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location! Incredible. The staff was friendly and the hotel had such old world Italian charm. Bellisimo!
Stayed 1 night in Aug 2021
Response from Sara Barbieri on Oct 19, 2021
Thanks for your stay with us, we really appreciated your feedback to always improve our services for your best satisfaction. We hope to welcome you in our hotel laso in the future!

10/10 Excellent

Bart

Stayed 1 night in Aug 2021

8/10 Good

Claudia

Stayed 1 night in Jun 2021
Response from Ester - Reception on Jun 27, 2021
Grazie per la recensione

8/10 Good

Christian

Traveled with group
Liked: Cleanliness, staff & service, room comfort
la Luna, Lucca
great little town in Tuscany. friendly hotel which was clean also
Great for the pelican
Stayed 4 nights in Oct 2020
Response from Sara on Oct 27, 2020
Thanks for your feedback. We hope to see you again in the future, in a better period (without Covid19). Best regards

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very close to restaurants and shops. Location is very convenient but the hotel is in very poor condition (old and dirty furniture, sagging mattresses, out dated AC unit insufficiently regulating room temperature, bad smell interiorly). The main disappointment was the bed bugs, my son and my wife got bitten badly all over their body and face. When we reported this to the staff, they denied that there are any bed bugs in the hotel. Their uncomfortable itching still lasts until now. We will never stay at this hotel again.
Stayed 2 nights in Jul 2019

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
A great place to stay right in the middle of this charming city! Very clean and centrally located. The concierge was extremely helpful when I checked in. Gave me several recommendation which were right on point to what I was looking to explore in Lucca! Will definitely stay here again!
Stayed 1 night in Jul 2019
Response from Ester - Reception on Jul 29, 2019
Thank you

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely La Luna in Lucca
Stayed at La Luna on my own in the single room. Was very well looked after by staff who were so helpful with my late evening arrival following flight being delayed. Location was perfect for the Summer Festival (I travelled over from UK to see Take That) and staff gave me directions to parkrun in the morning - all the sites you want to see are within easy walking distance of this lovely hotel. Wish I could have stayed longer - will definitely return with friends!
Stayed 1 night in Jun 2019
Response from Ester - Reception on Jul 7, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Ester - Reception on Jun 25, 2019
Thank you

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Feedback
Good hotel in a good location, ideal for walking/cycling around Lucca, staff very welcome on arrival & parking was most useful.Room was clean, spacious and breakfast was more than sufficient ahead of the days activity!! More than happy to recommend this hotel for an enjoyable visit to a wonderful place.
Stayed 1 night in Jun 2019
Response from Ester - Reception on Jun 25, 2019
Thank you

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special
great hotel right in the centre of amazing town, we parked just outside the walls and walked easy to the hotel. you have to hire a bike and cycle the city wall. a special place
Stayed 1 night in Jun 2019
Response from Ester - Reception on Jun 23, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel within Lucca’s Medieval walls is excellent for walking, seeing the numerous historical sites, and visiting great restaurants and shops.
Stayed 3 nights in Jun 2019
Response from Ester - Reception on Jun 23, 2019
Thank you

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Ester - Reception on Jun 14, 2019
Grazie

8/10 Good

Verified traveler

Liked: Cleanliness
Parking is expensive . Hard to find Should include details about access to hotel through pedestrian zone
Stayed 1 night in Nov 2018
Response from Ester-Reception on Nov 20, 2018
Thank you

10/10 Excellent

Coraine, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally situated so all sites of interest in walking distance. No lift overcome by willing porters. Breakfast was fresh and good variety . good coffee available as in espresso. Taxi came promptly. Food nearby plenty of choices- Decor was traditional and homely. Some english TV. I enjoyed my stay and extended by a day.
Stayed 2 nights in Oct 2018
Response from Ester - Reception on Oct 26, 2018
thank you

10/10 Excellent

Julie, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great central location, staff friendly and accommodating
Stayed 2 nights in Oct 2018
Response from Ester - Reception on Oct 26, 2018
Thank you