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Expedia Guest Rating
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TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wired and wireless Internet access.
This design hotel also offers a concierge desk, tour/ticket assistance, and multilingual staff. For a surcharge, a roundtrip airport shuttle is available to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Rooms
Air-conditioned accommodations at Palazzo Alexander Hotel offer minibars and welcome amenities. Televisions come with satellite channels and complimentary TV Internet access. Bathrooms include showers with handheld showerheads, slippers, makeup/shaving mirrors, and bidets.
Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include complimentary newspapers, safes, and direct-dial phones. Additionally, rooms include hair dryers and complimentary toiletries.
All guestrooms are non-smoking.
Room Amenities
Dining
Guests are offered a complimentary hot and cold buffet breakfast.
24-hour room service is available.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
You may be required to sign in to verify your stay.
Showing 1 - 9 results (of 9)
“Very Pleasant Place”
Attractive and comfortable room Very nice and helpful staff Delicious breakfast Would definitely stay here again
“Lucca, italy”
Totally charming in the walled city with parking. Nice breakfast. The place to stay in Lucca.
“Lucca Gem”
Our family had a fantastic experience at the Palazzo Alexander Hotel! The staff, service and breakfast were exceptional. The staff were knowledgeable, multi-lingual and very warm and friendly. We look forward to visiting Lucca and staying at the Palazzo Alexander Hotel again.
“So so hotel in Lucca”
This hotel was adequate at best. The rooms and the public spaces are terribly ugly. The walls are very thin so you hear everything from the neighboring rooms. The staff was nice and helpful, but I would not recommend this hotel.
“Most comfortable room in italy”
This was by far the most comfortable hotel I have stayed in in Italy. The bed was amazing, it made it difficult to get out and enjoy the wonderful city! Clean rooms, helpful staff, good breakfast (great cappuccino). The city itself is tiny so you don't need much time there - but definitely walk to walls (only 2.5 miles) for a great activity. Then, just wandering the streets is nice as well. One problem - on Sunday and during hte afternoons (1-4) most things are closed...
“Pricey”
Very hard to find but your directions helped. Parking included. Decent breakfast. Rooms older but large. Pricey!
“Good enough to stay for my 3 night booking, definitely won't go back.”
I was in a bit of a pinch (no internet access, limited phone availability) finding a hotel in Florence, & this one was recommended by someone who had stayed there & they had a room available. At that point, that was all I needed to book it. I was there 3 nights, & it had enough going for it to not bother looking elsewhere, but I won't go back. Pros: Helpful, friendly staff, comfy bed (I like firm beds), linens & towels were clean & changed daily, good wifi internet access in the room. Cons: Filthy, stained carpets in the halls, holes in the walls of the halls & room (yes, holes!), very noisy street in front of the hotel (bring earplugs!), bathroom fixtures extremely cheap & not maintained (sink was loose on the wall, vent did not work, towel heater non-functioning (I don't care about a towel heater, but why install one if it won't work?) shower walls were those very cheap plastic movable type that don't seal. Other notes: Tiny room w/ double bed; I requested a single, & they called this an "upgrade" - size was fine for one, but two people wouldn't have much room to navigate. Breakfast was ok - reasonably good coffee (for Italy, that is...excellent coffee by American standards), dry scrambled eggs, fresh fruit, pastries ranged from very good to not so good. The friendly, helpful staff, & the fact that I slept well (with ear plugs) is what saved this hotel from a lousy review.
“Amazing B&B”
We thoroughly enjoyed our stay at Palazzo Alexander. The staff is so helpful and the rooms are very comfortable. The breakfast room is beautiful and the food is excellent. I look forward to visiting Lucca again and staying at the Palazzo Alexander.
“Small but convenient”
The Palazzo Alexander is well situated inside the walls of Lucca, so any site of interest is within walking distance. The staff were extremely helpful and breakfast is very decent with a selection of breads, cold cuts, cheese, yogurt, cereal and of course tea or cappuccino. I had a single room which was small but comfortable. I would describe the furnishings as having old-world charm (antique furniture etc.) but those expecting palatial exuberance will be disappointed. The hotel does not have a restaurant but there are quite a few within a 10 minute walk. Overall I had a very pleasant stay.
TripAdvisor Traveler Rating:
(based on #### traveler reviews)
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The preferred airport for Palazzo Alexander Hotel is Florence (FLR-Peretola) - 56.5 km / 35.1 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
