Ratings based on 17 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler from London
Beautiful grounds but interior disappointingPosted Sep 22, 2014
Pros: The grounds and the pool.
Cons: The interior decor. Staff who don't have language barriers with the guests. A larger dining room to accommodate all guests.
Location: The location in respect of Lucca town centre was very amenable, although finding the hotel, which is on the outskirts or town, was very difficult.
My husband and I are upbeat travellers and don't fuss too much about our hotels as long as they are clean, welcoming and good value for money. However, we've just spent two weeks in Italy visiting Venice, Florence, Lucca and Siena and the Hotel Villa Principessa in Lucca was our most disappointing. The grounds are beautiful as is the pool area, which really sold it to us on the website, however, we found the interior of the hotel to be tired and in desperate need of a makeover. It would be possible to maintain the unique charm of this beautiful property in hand with a little more modern hotel hospitality such as offering free wi-fi, a happy hour in the bar and not forgetting to put clean towels and toilet tissue in our room after cleaning, two out of the three days we were there. The receptionist was the most helpful person in the hotel but the staff in the dining room, bar and pool had language difficulties with the guests. On the whole this hotel was nothing like we expected and I suppose we'd stayed in three other great hotels that had so much more to offer for the same money, if not less.
for Couplesby A verified traveler from Epsom
Lovely hotel near Lucca, TuscanyPosted Sep 19, 2014
Pros: The stately home atmosphere (see history), setting, gardens and our room. Buffet breakfast, including hot dishes, with lots of choice. Good value !!
Cons: Tea needs boiling water, not just hot, so should be offered direct to the table. Coffee OK but sometimes a bit stewed. Building needs painting.
Location: Lucca - an ancient walled town (2 mls approx.) - bike rental, nightly classical concerts, ample retail therapy for the ladies ! Beach at Viareggio.
My wife and I visited this hotel for 5 nights from 7th September. It's a grand old building in beautiful grounds of trees and lush gardens. The swimming pool area, set away from the hotel, is wonderfully relaxed and well served by an attentive staff member from a bar in one corner - hot drinks can be ordered and are quickly delivered from the hotel. Our room was pretty, clean and cosy - we slept well !! We effectively had an economy room where the window was set quite high (some web pictures show this) but we could easily step up to get a more open view of the gardens and it in no way detracted from our enjoyment. The first night we ate in the hotel restaurant which, because the weather was warm, was located outside on level shingle with large parasols for cover - a pleasant and romantic setting. The menu prices were predictably a little higher than most average restaurants in town and we found the choices a little limited. However, it is very convenient bearing in mind that the alternative would be a car journey somewhere. (Cheaper wines reasonably priced). For various reasons we only ate there again on our last night - this time inside. Space in both areas is limited so you need to book to be sure of a table. The management (Ivan) and staff, particularly in the reception area, were absolutely brilliant and looked after us well. The only reason for the OK score on hotel staff is because we didn't feel that the standard of service was quite as good in the catering area.
for Couplesby A verified traveler from UK
A little gemPosted Jul 29, 2013
Pros: The setting and the food in the restaurant
Cons: poolside seating not very comfortable
Location: Great for Lucca, easy from Pisa airport. Hotel setting & garden lovely.
A lovely, quiet, peaceful small hotel with a 'rustic' charm. The staff were very friendly and spoke very good English. The hotel could be described as possibly in need of updating, but we thought this gave it a rustic charm that would be lost. The food in the restaurant was SUPERB, and the setting outside for dinner was lovely. The pool area was cosy and had a small bar for beverages. There were plenty of chairs, but sunbeds seemed to be in short supply. A great location for nearby Lucca #although a taxi at 20euro seemed a bit steep#. Good for Pisa & Pisa airport. A bowl of fruit and a daily complimentary bottle of still water in the room would have been a nice touch. I think free Wi-Fi should be offered too, although it was available.
for Familiesby AnthonyD from New York
summer retreatPosted Jul 28, 2013 on Hotels.com
old villa beautifully converted to hotel. Swimming pool was very quiet so not ideal if you have young kids. Room was spacious and comfortable. Not walking distance to any amenities or sights, so a car is necessary to get to Lucca town center or Pisa.
for Couplesby A verified traveler from London, UK
Great hotel for luccaPosted Jul 14, 2013
Pros: The grounds and pool
Location: Short distance from lucca by car
Stunning setting, all staff were extremely helpful, lovely pool area, grounds maintained to a very high standard. Short drive into lucca town centre, perfect location. Only slight downside to our stay was we had a room in the annex, as I booked expecting to be in the main hotel and didn't realise there was the annex it was a bit disappointing as not the same old country house feel. But overall would definitely recommend the hotel to all.
Recommendedby Scarrington from Uk
A little tired around the edgesPosted Jul 12, 2013 on Hotels.com
An urban but quiet location within a €17 taxi ride to Lucca. Could be very impressive if the gardens were maintained and the higher floors refurbished. Large pool in excellent order with good amenities. Very helpful and friendly young staff. Fine for breakfast and light meals but not a gourmet experience .Not bad value for money probably reflecting the need for expenditure
for Everyoneby Jenny from England
Relax in style!Posted Jul 9, 2013
Pros: superb location to tour area. Lovely pool area and fantastic reception rooms. Very relaxing. Staff very helpful.
Cons: Breakfast could have been better. Did not eat at the restaurant for lunch and dinner so could not comment.
Location: Ideal for touring and some excellent restaurants nearby that were good value - ask for recommendations from hotel.
Excellent hotel in beautiful surroundings. Staff were very helpful - the reception staff arranged for us to have a meal at a local restaurant at 10.30 pm on our day of arrival so that we did not miss an evening meal when our flight was late. The pool attendant, a charming girl studying law, was helping us with information about local shopping and designer outlets. The whole experience of being at the hotel is one of absolute relaxation, and feeling very pampered. The breakfast waiter remembers how you like your cafe latte, the towels are brought to your sun beds immediately, the lounge areas are really beautifully decorated in keeping with the grandeur of the hotel. The location is ideal for touring. BUT .. beware the cost of visiting the local beach areas. Expect to pay £50 a day for the hire of a couple of beds, a sun umbrella and towels. The better news is that the food is fantastic nearby and not expensive. Wine is cheap.
by A verified traveler
bad experiencePosted Jun 24, 2013
Cons: more employee
the hotel is no more in michelin guide that says lot of thngs there is not enough staff poor service to much children very nosy pool area
for Familiesby Alan from Cambridge UK
Lovely hotelPosted May 22, 2013 on Hotels.com
One night but super room and very comfortable with beautiful bathroom.
for Couplesby IAN from Norfolk UK
A great experiencePosted Oct 31, 2012
Pros: Ambience and food
Cons: charging for internet lets the side down!
Location: Restricted for walks off the property - no footpaths on busy main road
Elegant with very good good service. Dinner a little expensive but very good. Breakfast excellent. At this price we were amazed to be charged for internet access when cheaper hotels offer free - and the keyboard on the pc needed replacing!