Dear Thomas,Thank you for your visit and your kind feedback! We're glad you enjoyed the blend of old-style charm with modern luxuries. We strive to provide a unique and comfortable experience for our guests, and we're thrilled that you appreciated it. :-)We hope to welcome you back soon!Best wishes,

Dear Patrick,I extend my sincerest apologies for the series of unfortunate events you experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and it deeply troubles me to hear that we fell short of meeting your expectations.The incident with our restaurant's kitchen fire was indeed unexpected and led to an inconvenience for which I apologize. We understand how disappointing it must have been to have to change restaurants, especially when your selected wine was not available. We will work diligently to ensure that such situations are handled more smoothly in the future.Regarding the accommodations in Room 418, I am truly sorry for the discomfort you experienced. Your feedback about the size and layout of the room is valuable, and we will review our room assignment procedures to prevent similar issues from occurring again.Furthermore, the disturbance caused by your neighbors is unacceptable, and I apologize for the inconvenience and disruption to your rest. It is regrettable that our initial solution did not resolve the situation as expected. Rest assured, we will reevaluate our protocols to ensure swift and effective resolution to noise disturbances in the future.While I am pleased to hear that you found our staff to be nice and welcoming, I understand that this does not fully compensate for the overall disappointment you encountered. Please know that we take your feedback seriously, and we are committed to making the necessary improvements to provide the high level of service that our guests expect and deserve.Once again, I apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us, and I hope you will give us another opportunity to exceed your expectations in the future.If there's anything else we can assist you with, please don't hesitate to let us know!Sincerely,

Dear Mandy,Thank you so much for your visit and your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel and that you found our service to be great. It's always our aim to provide a relaxing and memorable experience for our guests. :-)We can't wait to welcome you back for another enjoyable stay!Best wishes,

Dear Clarence,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel. We can't wait to welcome you back on your future trip! If there's anything specific you'd like us to arrange for your next stay, please don't hesitate to let us know. Safe travels until we see you again!

Dear Shalik,Thank you for your fantastic review! :-)We're thrilled to hear that you enjoyed your stay with us and that you would choose to return in the future. We strive to provide excellent experiences for all of our guests, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back on your next visit!Best wishes from Lucerne

Dear Chelsea,Thank you for your marvelous feedback! We're thrilled to hear that you found our hotel stunning and our staff exceptional, and that you appreciated our location. It's wonderful to know that everything under our control met your expectations, and that you had an outstanding dining experience at Juliette – your recommendation means a lot to us! :-)We apologize again for any inconvenience caused by noisy neighbors, but we're glad our staff was able to assist in relocating you and address the situation promptly. Your comfort and satisfaction are our top priorities, and we're very grateful for your understanding.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Best wishes from snowy Lucernce,

Dear Mr. Hughes,Thank you sincerely for your very kind feedback! We're delighted that you enjoyed your stay to its fullest. It is our utmost goal to consistently provide excellent quality and service to all our guests. We eagerly anticipate the opportunity to exceed your expectations once again in the future!Best wishes from Lucerne,Ramona BühlmannExecutive Assistant

Dear Mr. Kahr,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our hotel to its fullest, and that you loved our amazing rooms, great service, perfect location, and delicious food. Ensuring excellent quality and service for all our guests is our top priority. We can't wait to have you back again soon for another fantastic stay that surpasses your expectations!Best wishes from Lucerne,Ramona BühlmannExecutive Assistant

Dear Joe,Thank you so much for taking the time to share your delightful feedback with us! We are truly thrilled to hear that your stay at our hotel in Lucerne was one of the best you've ever experienced. Your kind words about the beauty of our property, the variety of on-site restaurants, the fantastic staff, and our prime location for exploring Lucerne on foot warm our hearts.It's our utmost priority to provide an exceptional and memorable experience for our guests, and knowing that we succeeded in your case is truly rewarding. Your high recommendation means the world to us, and we can't wait to have the pleasure of welcoming you back for another exceptional stay.Should you have any specific preferences or requests for your next visit, please feel free to let us know in advance. We are here to ensure that your future stays with us are just as wonderful as the one you've described. :-)Once again, thank you for choosing our hotel, and we look forward to hosting you again in the near future!Warm regards,

Dear Michael,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our great location, the amazing views, and the historic charm of our hotel. We're especially glad that our staff's friendliness and helpful tips made your first trip to Switzerland so memorable. We can't wait to welcome you back whenever your travels bring you to Lucerne!We can't wait to welcoming you back on your next visit to Lucerne! :-)Best regards,

Dear Peter,Thank you for your feedback. We're pleased to hear that your stay was mostly top-notch. :-)We apologize for any inconvenience caused by the music from the Brasserie Juliette, and we appreciate you bringing it to our attention. Your comment about the breakfast selection is duly noted, and we will review our offerings to ensure a more satisfying experience in the future. We value your input and hope to welcome you back for an even better experience.Best regards,

Dear Ms Girnys Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at Grand Hotel National. We deeply regret any inconvenience caused by the room change issue, especially with the unexpected change in the view. This falls short of the standards we aim to maintain, and we are genuinely sorry for any disappointment this may have caused. We have noted your concerns about the room condition, and the water quality. Please rest assured that we take these matters seriously, and we are investigating the issues to ensure they are promptly addressed and resolved. Regarding the noise disturbance from the company Christmas party, we apologize for the inconvenience caused to your stay. We understand the importance of a peaceful environment for our guests and regret that the party affected your experience. To address these issues and work towards a resolution, we kindly request that you reach out to us. We are committed to finding a suitable solution that will meet your expectations and address the shortcomings of your stay. Once again, we apologize for falling short of your expectations and appreciate your valuable feedback. We hope for the opportunity to make amends and regain your trust in the future. Kind regards,

Hello LaraThank you so much! We are very glad that you enjoyed your stay at our hotel and Lucerne.We are looking forward to welcoming you again soon.Best wishesRoman ItenFront Desk

Dear GuilhermeThank you so much for taking the time to share your feedback! We're delighted to hear that you had a great experience at our historic hotel and that our location met your expectations.We look forward to the opportunity to welcome you back for another exceptional experience in the future.Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

Dear LoriThank you for your feedback! We're delighted to hear that you found our hotel beautiful and our staff very nice. We take great pride in creating a welcoming atmosphere for our guests.We apologize for the inconvenience you experienced at our bar due to understaffing and poor service. We take your feedback seriously and will address this issue promptly to ensure a better experience in the future.We appreciate your valuable input, and we hope you'll consider returning to enjoy an even more exceptional stay with us. If you have any further comments or suggestions, please don't hesitate to share them with us. Your satisfaction is our top priority. Thank you for choosing the Grand Hotel National. Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

Dear Michael Thank you very much for your feedback.We're absolutely thrilled to hear that you had a 5-star experience during your stay with us! We hope these small touches added to the overall enjoyment of your stay, and we look forward to the opportunity to welcome you back for another exceptional experience in the future. Thank you for choosing us, and please don't hesitate to reach out if there's anything more we can do to make your next visit even more fantastic. Your feedback is greatly appreciated!Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

Dear TheresaThank you for your feedback! We're thrilled to hear that you found our location incredibly convenient for shopping, touring, and leisurely strolls. Our central location is one of our strengths, making it easy for guests to explore the area and enjoy various activities.We hope to host you again in the future. If you have any other comments or suggestions, please feel free to share them with us. Your feedback is vital in helping us improve our guests' experiences. Thanks for choosing us, and we look forward to welcoming you back soon!Kind regardsThe GRAND HOTEL NATIONAL Team Leonie ZurfluhGuest Relation

Dear James Thank you very much for your feedback. We are glad you enjoyed your stay at GRAND HOTEL NATIONAL. We hope we can welcome you to us very soon again. Kind regards GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

Dear Carmel Thank you so much for your kind feedback! We're delighted to hear that you found our hotel accommodating to your requests and enjoyed your stay.We hope to have the pleasure of welcoming you back in the future!Warm regards, Grand Hotel National Team Leonie Zurfluh Guest Relation

Dear Omar We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will investigate the room assignment and AC issues to ensure this doesn't happen in the future. Your comfort is our priority, and we appreciate your valuable input.Kind regards, Grand Hotel National Team Leonie Zurfluh Guest Relation

Dear Christine Thank you very much for your wonderful feedback.We hope to welcome you to the Grand Hotel National again very soon.Warm regards The GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

Dear Nesser Thank you for taking the time to write some nice words.We hope we can welocme you to the Grand Hotel National very soon again. Kind regars The GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

Dear Sunny Thank you very much for your lovely feedback. We really appreciate it. We very much hope to be able to welcome you back to the Grand Hotel National very soon, to offer you a even more satisfying stay. Warm regardsThe GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

Dear Charley Thank you for choosing to stay with us and for sharing your delightful comments. We hope to welcome you back in the future for another memorable experience at the GRAND HOTEL NATIONAL. Kind regards Leonie Zurfluh Guest Relation

Dear BarbaraThank you so much for your personal feedback! We're thrilled to hear that you had a nice experience during your stay with us. It's fantastic to know that you loved the decor of your room.We strive to create comfortable and aesthetically pleasing spaces for our guests, and we're glad that we could meet your expectations.Furthermore, we're happy that our wide variety of on-site restaurants with patio dining options met your culinary needs. Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your future visits to Lucerne. Kind Regards

Dear LucasThank you very much for your feedback about your experience at the Grand Hotel National. However, it would be very helpful to us if you could add what you felt was lacking or what was not satisfying during your stay. We are looking forward to hearing from you and wish you a vey nice afternoon.Best Regards

Dear RoyThank you so much for your wonderful feedback! We truly appreciate your kind words about our staff . We're delighted to know that we were able to provide you with a positive experience.We're thrilled that we could fulfill your wish for a piano to play on and that it added to your enjoyment. We're always happy to accommodate our guests' preferences whenever possible. Once again, thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back on your future visits.Best Regards

Dear JennaThank you so much for your fantastic feedback! We are thrilled to hear that your stay at the Grand Hotel National was one of the best you've ever had. Providing a truly 5-star experience is our goal, and we're delighted to know that we succeeded in exceeding your expectations.We are glad that you found our hotel and room design beautiful and comfortable. It's wonderful to hear that you enjoyed the view of Lake Lucerne from your room, and that our team ensured you had everything you needed for a memorable stay.Thank you for your enthusiastic recommendation. We truly appreciate your kind words and look forward to welcoming you back to the Grand Hotel National in the future for another exceptional experience.

Dear DavidThank you for your feedback! We're thrilled to hear that you found our staff to be friendly and welcoming. We strive to provide the best possible service to our guests, and we're glad to know that we succeeded in making your stay a pleasant one. We hope to have the pleasure of welcoming you back soon!Best Regards

Dear NitaThank you very much for your kind feedback. We are very happy about your positive words. We hope to welcome you to Lucerne again in the near future and we send you our best regards from the City of lights.

Dear EugenioThank you very much for your personal feedback. We are aware that the GRAND HOTEL NATIONAL is a very old building and that therefore noises can be heared from the next rooms. We are currently looking for a solution to be able to take actions accordingly.We would be very happy to accomodate you aain in the new future at the GRAND HOTEL NATIONAL and we wish you all the best. Kind Regards