Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
4.2 Room cleanliness
3.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Tom from Lugo, Spain

Was not convenient to city-center and businesses

Posted Nov 21, 2013 on Hotels.com
I was disappointed that most of the hotel reception people had a hard time communicating in English. The hotel did not offer breakfast on the first day - for some mysterious reason! One of the managers was very helpful and knowledgeable about several questions I asked about the area - so that was probably what salvaged my experience at this hotel.
4 out of 5
for Everyone
by Dan from UK

Friendly and good facilities

Posted Jun 10, 2013
Pros: Good gym, knowledgeable staff
Cons: Steak very undercooked
Location: On the edge of town, easy to find
Hotel itself is situated bang-smack on a roundabout, so easy to find but not exactly pretty surroundings. Local cheapy shopping centre next door. Fluent English spoken by all staff, chap on desk especially helpful, gave me all info I needed without being asked. Room was clean and well-presented. Gym on top floor was better than I expected, and included in the price. Couldn't find the pool area, but no real loss there. Food in restaurant was good, although you may need to be a bit creative when ordering your steak: I asked for a fillet cooked medium, I ended up with it cooked blue! That said, it was a very good size bit of steak and was very tasty, so not too bad. Worth bearing in mind if you really cannot eat very bloody steak, though. Restaurant staff put the football on TV for me without being asked, nice touch. Breakfast in the morning was great. Great hotel overall, if let down a little by the immediate surroundings.
3 out of 5
for Families
by retired couple

Posted Sep 4, 2012 on Hotels.com
We were disappointed - hotel hard to find from directions and not on our tom-tom!There was not balcony - only a rail in front of the window. Reception service was practically non-existent and overall attitiude was 'take it or leave it'. A shame as the pool and other facilities ok
3 out of 5
by A verified traveler from Sydney

Santiago Hotel in Lugo Spain

Posted May 15, 2011 on Hotels.com
Was disappointed the description indicated hotel was near the old city. In fact it was 4kms out of town and in a light industrial area. No regular transport to town and taxi 14euros as had to be booked. Would not recommend it if you want access to the old town. The hotel itself was fine and the staff friendly.